Social media fails can seriously hurt your business, but you CAN avoid them and protect your company! Make sure you’re not making these 12 mistakes, a.k.a. THE DIRTY DOZEN.
Getting a bad review online is unavoidable. The key is to find it and take control of it before it’s shared and all your customers see it. Here’s how!
Another strategy to boost customer engagement? Showing your brand personality. Build relationships by letting your customers get to know YOU.
From 140 to 280 characters, how will Twitter’s latest change affect your Twitter stats, audience engagement, hashtag campaigns & more? Only 1 way to find out.
Each type of social mention requires a different type of response. Here are different approaches that work for positive, negative, and neutral social mentions.
Customer engagement strategies are crucial for building customer relationships. When they feature user-generated content (examples), they do even more.
With more than 700 million active users, Instagram is full of opportunities. How does your brand make its mark? Via powerful Instagram influencer marketing.