Customer experience will become a cornerstone of your business strategy within 2 years. Consumers are willing to pay more for a product if it offers better CX.
Almost 50 percent of social media users expect a response from brands within an hour. Don’t let poor social media customer service negatively affect your business.
Sentiment analysis tools detect positive, negative & neutral sentiment in customer opinions, giving you the information you need to improve your user experience.
One of the the things I get asked about the most is building relationships with customers. Since we aim to run Brand24 with transparency, I thought I’d share our internal guidelines for customer service. I’m sharing them in the same
Customer engagement strategies are about good customer SERVICE for building loyal relationships. Your customers’ needs must come BEFORE sales. Here’s how & why.
Here’s why and how to monitor social mentions. Sales opportunities, customer service, customer insights are just a couple of applications for monitoring social mentions.
Our 8 favorite examples of good customer service in retail – see how these companies are increasing customer loyalty and decreasing churn with great service!
How do you handle negative feedback on social? From finding it to following up with customers, we’ve got you covered. Infographic included.
Social listening lets you peek inside the mind of the consumer. See what this means for the automotive industry.
Here are some examples of epic customer service that not only satisfied customer expectations but also went viral.