A negative review is a blessing in disguise. To benefit from a negative review you have to act swiftly and respond within minutes.
Category: Customer Service
If you want to grow your business, you need to find new customers. Here're 7 tools and techniques that will help you discover, attract and convert new customers.
Customer loyalty retention is a major factor that determines the success of a business. Shane Barker shares 5 proven ways to help you earn loyalty from your customers!
Customer experience will become a cornerstone of your business strategy within 2 years. Consumers are willing to pay more for a product if it offers better CX.
Almost 50 percent of social media users expect a response from brands within an hour. Don't let poor social media customer service negatively affect your business.
Sentiment analysis tools detect positive, negative & neutral sentiment in customer opinions, giving you the information you need to improve your user experience.
One of the the things I get asked about the most is building relationships with customers. Since we aim to run Brand24 with transparency, I thought I’d share our internal guidelines for customer service. I’m sharing them in the same form as I would with our team. Usually I’d send it in an email to […]
Customer engagement strategies are about good customer SERVICE for building loyal relationships. Your customers’ needs must come BEFORE sales. Here’s how & why.
Here's why and how to monitor social mentions. Sales opportunities, customer service, customer insights are just a couple of applications for monitoring social mentions.
Our 8 favorite examples of good customer service in retail - see how these companies are increasing customer loyalty and decreasing churn with great service!