Social listening lets you peek inside the mind of the consumer. See what this means for the automotive industry.
Here are some examples of epic customer service that not only satisfied customer expectations but also went viral.
Social media monitoring is versatile. It can find application in many areas of business and help you grow your business. Here are 4 ways it can help in e-commerce.
Feedback is crucial to the success of the business. However, very often, getting customer feedback can become a struggle. Here’s how to get the feedback without being a pain in the neck.
The famous 5 second rule can be applied to almost anything, including social listening and customer service. Read on to see what you can do in just 5 seconds…
Landing new clients in the consulting world can be hard at times, but managing their payments can be even harder. Here are 5 tips to create a smooth process for both parties
A couple of words about conversational marketing as an inevitable part of the future. Messaging apps, bots and best practices are the future.
So you made it! Another one of your website visitors clicked on the “order” button, purchasing the service or product you offer. Now, if everything goes well, you will get not only that long-awaited revenue, but much more. But first,
Sales are vital to any business. That’s why building a strong brand that resonates with consumers is a must. See how to do it yourself!
Good business keeps customers engaged. And there’s a number of ways to make it happen. Today, we discuss increasing customer engagement using knowledge base software.