Social media feedback is the Holy Grail of company growth. Why? Because it provides you with valuable information on how to improve products and services to better fit customer needs.
Customer service is essential for your brand image and relationships with your customers. See 8 great examples of awesome customer service and social media interaction!
What are the key social media trends digital marketers simply cannot afford to ignore? Read this post by Antoni Zolciak to find out!
Customer service is vital to your customers’ experience and brand image, so make sure it’s awesome! Provide your customers with the best service possible.
Controversy is not always the best idea to use in your marketing strategy, but if wisely used, it can bring you recognition and social media buzz. From this post, you’ll learn how to use it right.
Moving on with our Social Listening 101 Series, we discuss the benefits of social listening when it comes to bringing your customer service to another level.
Social media and the Internet give you enormous exposure. Make sure you know what customers are saying about you.
Incorporate social media listening into your sales strategy. You’ll be amazed by its capabilities! Check out this post for real-life examples of social media users looking for online recommendations.
How can B2B companies generate more attention when promoting themselves via social media? And which ones should they pick?
People turn to social media to ask questions, share opinions, recommend a given product or service, or complain. Here’s how you can social media marketing to improve your customer service.