Category: Customer Service

How Social Listening Will Help You Deal With Negative Comments

How Social Listening Will Help You Deal With Negative Comments

Social media presence is basically a must. You know it, we know it, everyone knows it. And while it brings plenty of new opportunities, attracts a loyal following and makes it possible for you to talk directly with and to the fans, it may also cause some issues that you would not have to deal […]

Marta
February 22, 2016 ・ 5 min read
10 Outstanding Examples Of Going An Extra Mile In Customer Service

10 Outstanding Examples Of Going An Extra Mile In Customer Service

Nowadays excellent customer service is considered as the biggest merit that a company can earn. It is the attribute that people value more than good price of a product or even more than its quality. This is why entrepreneurs who focus on their clients' needs and seek for opportunities that take their customer service to the next level are gaining competitive advantage on the market.

Natalia Chrzanowska
March 31, 2015 ・ 7 min read
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