People turn to social media to ask questions, share opinions, recommend a given product or service, or complain. Here’s how you can social media marketing to improve your customer service.
Would you like to set up your Brand24 integration with Slack? Read this step-by-step guide with pictures and enjoy your new integration!
Should you go with large or medium when visiting Costa Coffee? And is there even any difference between the two? During the weekend, that was the question.
How can you make people pay attention to your content? In this post, we talk about stepping up your social media marketing game in 4 simple steps: engage, care, add value and listen to the feedback. Read on to find out how you can make people interested in what you have to say.
Bad customer service is costing you money (and to be honest, quite a lot of it). Whether on Facebook or in real life, you can’t afford making these mistakes when dealing with a customer.
Social media presence is basically a must. You know it, we know it, everyone knows it. And while it brings plenty of new opportunities, attracts a loyal following and makes it possible for you to talk directly with and to
Website feedback may improve your customer satisfaction. You just need to follow some rules.
It’s the little things that matter in life. People appreciate when others put even little time and effort to make them happy and satisfied. It is usually not about moving earth and heaven to meet someone else’s expectation, but rather about showing that you care.
Nowadays excellent customer service is considered as the biggest merit that a company can earn. It is the attribute that people value more than good price of a product or even more than its quality. This is why entrepreneurs who focus on their clients’ needs and seek for opportunities that take their customer service to the next level are gaining competitive advantage on the market.
Building relations with a client requires a lot of work and engagement. Not everyone is a born seller, but there are a few simple rules which can help you during sales negotiations.