Brand awareness influences consumer decisions, making it an important part of the funnel. But what does this include? Learn how to measure brand awareness here!
A hashtag can be a powerful business marketing tool, but first you need to create one. Here’s how to create a hashtag for your campaign in 11 easy steps!
Getting a bad review online is unavoidable. The key is to find it and take control of it before it’s shared and all your customers see it. Here’s how!
Each type of social mention requires a different type of response. Here are different approaches that work for positive, negative, and neutral social mentions.
How can a social media virtual assistant help you engage your audience, build social presence, & track the progress of your hashtag (& more)? Social listening.
Our 8 favorite examples of good customer service in retail – see how these companies are increasing customer loyalty and decreasing churn with great service!
Psst, did you know that you can create analysis reports for individual groups, not only for entire projects? The same goes for e-mail and mobile notifications!
Did you know that you can customize your e-mail reports & storm alerts for your project? Just as you like it!
Readability is essential to content. Here’s the why & how.
There are so many ways you can use web monitoring to benefit your business. Here are 17 tips to get you started. Best part: they work for companies of all sizes.