{"id":127380,"date":"2025-11-28T08:19:00","date_gmt":"2025-11-28T07:19:00","guid":{"rendered":"https:\/\/brand24.com\/blog\/?p=127380"},"modified":"2026-09-18T15:00:42","modified_gmt":"2026-09-18T13:00:42","slug":"outils-de-surveillance-de-la-reputation-de-la-marque","status":"publish","type":"post","link":"https:\/\/brand24.com\/blog\/fr\/brand-reputation-monitoring-tools\/","title":{"rendered":"Les 10 meilleurs outils de surveillance de la r\u00e9putation des marques en 2026"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Saviez-vous que 93% de consommateurs lisent les avis en ligne avant d'acheter, et que 94% affirment qu'un avis n\u00e9gatif les a incit\u00e9s \u00e0 \u00e9viter une entreprise ? On peut affirmer sans risque que la r\u00e9putation de votre marque en dit long sur vous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Et ces discussions sont diss\u00e9min\u00e9es partout sur Internet, sur des cha\u00eenes que vous ne regardez peut-\u00eatre m\u00eame pas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Changeons cela. J'ai s\u00e9lectionn\u00e9 les meilleurs outils de veille de la r\u00e9putation de marque pour vous aider \u00e0 suivre les conversations qui fa\u00e7onnent votre marque.<\/p>\n\n\n\n<h2 id=\"best-brand-reputation-monitoring-tools\" class=\"wp-block-heading\">Les 10 meilleurs outils de surveillance de la r\u00e9putation des marques<\/h2>\n\n\n<style>.acf-tools-table{border:1px solid #d4e5dc;border-radius:16px;overflow:hidden;overflow-x:auto}.acf-tools-table__table{width:100%;min-width:582px;border-collapse:collapse}.acf-tools-table__row:last-child td{border-bottom:none}.acf-tools-table__row:nth-child(even){background-color:#e8f4ee}.acf-tools-table__cell{padding:14px 20px;font-size:.875rem;line-height:1.125rem;border-bottom:1px solid #d4e5dc;border-right:1px solid #d4e5dc}.acf-tools-table__cell p{font-size:.875rem !important;line-height:1.125rem;margin-bottom:0}.acf-tools-table__cell:last-child{border-right:none}.acf-tools-table__cell--header{font-size:1rem;line-height:1.875rem;font-weight:700}@media(max-width: 768px){.acf-tools-table__cell--header{font-size:.875rem !important;line-height:1.125rem !important}}.acf-tools-table__cell--center{padding-left:70px}.acf-tools-table__cell strong{font-weight:700}.acf-tools-table__number{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:16px;background-color:#cbe7d9;font-size:.875rem;line-height:1em;font-weight:700}.acf-tools-table__logo{max-width:91px;margin-bottom:8px}.acf-tools-table__link{font-weight:400 !important;text-decoration:underline !important}.acf-tools-table__link:hover{text-decoration:none !important}.acf-tools-table__wrapper{display:flex;align-items:center;gap:17px}<\/style><div class=\"acf-tools-table\">\n    <table class=\"acf-tools-table__table\">\n        <thead class=\"acf-tools-table__thead\">\n            <tr class=\"acf-tools-table__row acf-tools-table__row--header\">\n                                    <th class=\"acf-tools-table__cell acf-tools-table__cell--header  acf-tools-table__cell--center\">\n                        Outil                    <\/th>\n                                    <th class=\"acf-tools-table__cell acf-tools-table__cell--header\">\n                        Meilleur pour                    <\/th>\n                                    <th class=\"acf-tools-table__cell acf-tools-table__cell--header\">\n                        Prix de d\u00e9part                    <\/th>\n                            <\/tr>\n        <\/thead>\n        <tbody class=\"acf-tools-table__tbody\">\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">1<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/brand24_logo-e1785152016604.png\" class=\"attachment-full size-full\" alt=\"Logo brand24\" loading=\"lazy\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/brand24.com\/blog\/fr\/\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                Brand24                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Suivi de la r\u00e9putation sur tous les canaux, analyse des sentiments et d\u00e9tection pr\u00e9coce des crises                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        $199\/mois                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">2<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/google_alerts_logo-e1789733286638.png\" class=\"attachment-full size-full\" alt=\"Logo google alerts\" loading=\"lazy\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/www.google.com\/alerts\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                Google Alerts                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Suivi de base sur le Web et dans les actualit\u00e9s : mention                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Gratuit                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">3<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/GatherUp-logo.png\" class=\"attachment-full size-full\" alt=\"Logo GatherUp\" loading=\"lazy\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/GatherUp-logo.png 35w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/GatherUp-logo-12x12.png 12w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>                            <\/div>\n                                                                                        Rassemblement                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Collecte des avis, gestion des commentaires des clients et suivi de la r\u00e9putation sur l'ensemble des sites                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        $99\/mois                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">4<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Broadly-logo.jpg\" class=\"attachment-full size-full\" alt=\"Logo \u00ab Broadly \u00bb\" loading=\"lazy\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Broadly-logo.jpg 35w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Broadly-logo-12x12.jpg 12w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/broadly.com\/\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                En g\u00e9n\u00e9ral                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Gestion des avis, communication avec les clients et am\u00e9lioration de la r\u00e9putation en ligne au niveau local                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        $799\/mois                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">5<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/brandwatch_logo-e1784022036574.png\" class=\"attachment-full size-full\" alt=\"Logo de Brandwatch\" loading=\"lazy\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/www.brandwatch.com\/\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                Brandwatch                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Enterprise social listening, veille sur les consommateurs et analyse de la r\u00e9putation \u00e0 long terme                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Sur demande                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">6<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/ReviewTrackers-logo.png\" class=\"attachment-full size-full\" alt=\"Logo de ReviewTrackers\" loading=\"lazy\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/ReviewTrackers-logo.png 35w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/ReviewTrackers-logo-12x12.png 12w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/www.reviewtrackers.com\/\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                ReviewTrackers                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Centralisation des avis, identification des th\u00e8mes r\u00e9currents dans les commentaires et analyse comparative avec la concurrence                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        $89\/mois                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">7<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Chatmeter-logo.png\" class=\"attachment-full size-full\" alt=\"Logo de Chatmeter\" loading=\"lazy\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Chatmeter-logo.png 35w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Chatmeter-logo-12x12.png 12w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/www.chatmeter.com\/\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                Chatmeter                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Suivi des avis, des fiches d'entreprise, des performances en mati\u00e8re de r\u00e9f\u00e9rencement local et des risques li\u00e9s \u00e0 la r\u00e9putation sur l'ensemble des sites                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Sur demande                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">8<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Birdeye-logo.png\" class=\"attachment-full size-full\" alt=\"Logo Birdeye\" loading=\"lazy\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Birdeye-logo.png 35w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/Birdeye-logo-12x12.png 12w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/birdeye.com\/\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                \u0152il de b\u0153uf                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Gestion des avis, des fiches d'entreprise, de la r\u00e9putation sur les r\u00e9seaux sociaux et de la visibilit\u00e9 dans les moteurs de recherche bas\u00e9s sur l'IA                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Sur demande                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">9<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/GradeUs-logo.png\" class=\"attachment-full size-full\" alt=\"Logo de GradeUs\" loading=\"lazy\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/GradeUs-logo.png 35w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/GradeUs-logo-12x12.png 12w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/www.grade.us\/home\/\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                Grade.us                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        Automatisation des demandes d'avis, suivi des avis et rapports de r\u00e9putation en marque blanche                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        $99\/mois                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                        <div class=\"acf-tools-table__number\">10<\/div>\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                        <div class=\"acf-tools-table__logo\">\n                                <img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/agorapulse_logo-e1787318905749.png\" class=\"attachment-full size-full\" alt=\"logo agorapulse\" loading=\"lazy\" \/>                            <\/div>\n                                                                                    <a href=\"https:\/\/www.agorapulse.com\/\" target=\"_blank\" class=\"acf-tools-table__link\">\n                                Agorapulse                            <\/a>\n                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        \u00c9coute des r\u00e9seaux sociaux, gestion des communaut\u00e9s et suivi de la r\u00e9putation sur les r\u00e9seaux sociaux                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                    <div class=\"acf-tools-table__data\">\n                                                                                        $79\/utilisateur\/mois                                                        <\/div>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                <\/tbody>\n    <\/table>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Les outils qui promettent de surveiller votre r\u00e9putation ne manquent pas. Le probl\u00e8me, c'est que ce qu'ils entendent par l\u00e0 peut varier consid\u00e9rablement d'un outil \u00e0 l'autre.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certaines s'articulent autour des avis, d'autres se concentrent sur les \u00e9changes sur les r\u00e9seaux sociaux, tandis que d'autres encore ont une port\u00e9e bien plus large.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans cette optique, voici les outils qui permettent de surveiller la r\u00e9putation d'une marque sur les principaux canaux : r\u00e9seaux sociaux, sites d'avis, actualit\u00e9s, forums, podcasts, plateformes vid\u00e9o et r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l'IA.<\/p>\n\n\n<style>.acf-research-methodology{border:1px solid #ff8c00;border-radius:1.25rem;padding:25px 20px;background-color:rgba(0,0,0,0)}@media(min-width: 768px){.acf-research-methodology{padding:35px 44px}}.acf-research-methodology__header{display:flex;align-items:center;gap:22px;margin-bottom:15px}.acf-research-methodology__icon{color:#ff8c00;display:flex;align-items:center;justify-content:center;flex-shrink:0}.acf-research-methodology__icon svg{width:21px;height:21px}.acf-research-methodology__heading{font-weight:700;font-size:18px;line-height:1.5;margin:0;display:block}.acf-research-methodology__content{color:#22272a;margin:0;line-height:1.75rem}.acf-research-methodology__content p{font-family:\"Inter\",sans-serif;font-size:16px;line-height:26px}@media(min-width: 768px){.acf-research-methodology__content p{font-size:18px;line-height:30px}}<\/style><div class=\"acf-research-methodology\">\n\t<div class=\"acf-research-methodology__header\">\n\t\t<span class=\"acf-research-methodology__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"21\" height=\"21\" viewbox=\"0 0 21 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.49485 2.49604C5.1818 2.49604 2.49604 5.1818 2.49604 8.49485C2.49604 11.8079 5.1818 14.4937 8.49485 14.4937C11.8079 14.4937 14.4937 11.8079 14.4937 8.49485C14.4937 5.1818 11.8079 2.49604 8.49485 2.49604ZM0 8.49485C0 3.80327 3.80327 0 8.49485 0C13.1864 0 16.9897 3.80327 16.9897 8.49485C16.9897 10.3905 16.3688 12.141 15.3193 13.5543L20.6345 18.8695C21.1218 19.3569 21.1218 20.1471 20.6345 20.6345C20.1471 21.1218 19.3569 21.1218 18.8695 20.6345L13.5543 15.3193C12.141 16.3688 10.3905 16.9897 8.49485 16.9897C3.80327 16.9897 0 13.1864 0 8.49485Z\" fill=\"#FF8C00\" \/>\n\t\t\t<\/svg>\n\n\t\t<\/span>\n\t\t<strong class=\"acf-research-methodology__heading\">Pourquoi pouvez-vous faire confiance \u00e0 mes recommandations ?<\/strong>\n\t<\/div>\n\t\t\t<div class=\"acf-research-methodology__content\"><p><span style=\"font-weight: 400\">Je travaille quotidiennement avec des donn\u00e9es de veille de marque ; je sais donc quelles fonctionnalit\u00e9s sont absolument indispensables et lesquelles ne sont pas indispensables.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Pour \u00e9tablir cette liste, j\u2019ai examin\u00e9 la port\u00e9e de chaque outil, ses fonctionnalit\u00e9s sp\u00e9cifiques en mati\u00e8re de r\u00e9putation, ses alertes, son suivi des avis, ses tarifs et ses limites.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">J'ai test\u00e9 ces outils de mani\u00e8re pratique dans la mesure du possible, en utilisant des comptes existants ou des essais gratuits. J'ai \u00e9galement recoup\u00e9 les informations cl\u00e9s et les avis des utilisateurs sur G2 et Capterra, plut\u00f4t que de me fier uniquement aux pages de pr\u00e9sentation des produits.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Et oui, je travaille chez Brand24, donc je connais naturellement mieux notre outil que les autres pr\u00e9sent\u00e9s ici. J\u2019en ai tenu compte tout au long de mon analyse, je l\u2019ai \u00e9valu\u00e9 selon les m\u00eames crit\u00e8res que les autres, et j\u2019ai \u00e9galement soulign\u00e9 les points \u00e0 am\u00e9liorer.<\/span><\/p>\n<\/div>\n\t<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Voyons maintenant quels sont les meilleurs outils de gestion de la r\u00e9putation en ligne.<\/p>\n\n\n\n<h3 id=\"id1\" class=\"wp-block-heading\"><strong>01 Brand24<\/strong><\/h3>\n\n\n<style>.b24-reviews{background-color:#e8f4ee;padding:30px 25px;border-radius:20px;max-width:640px;margin-bottom:30px;margin-top:30px}.b24-reviews:first-child{margin-top:0}@media(min-width: 768px){.b24-reviews{padding:29px 40px}}.b24-reviews__list{display:flex;gap:30px 0px;flex-wrap:wrap}@media(min-width: 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ease}.b24-reviews__button:hover{background-color:#4bffae;text-decoration:none}.b24-reviews--light{background-color:#fff}.b24-reviews--dark{background-color:#000;color:#fff}.b24-reviews--dark .b24-reviews__icon svg path{fill:#fff}.b24-reviews--dark .b24-reviews__text p{color:#fff}<\/style><div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"46 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path 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0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.6\/5<\/strong><\/p>\n<p>G2 (<span style=\"font-weight: 400\">359<\/span> avis)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"47 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 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                                     <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.7\/5<\/strong><\/p>\n<p>Capterra (<span style=\"font-weight: 400\">255<\/span> avis)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 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                       <div class=\"b24-reviews__text\">\n                                <p><strong>14 jours\u00a0<\/strong>\/ Essai gratuit<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><strong>A partir de $199 <\/strong>\/ Mois<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Brand24 est un outil de veille m\u00e9diatique bas\u00e9 sur l'IA qui suit les discussions relatives aux marques sur<strong> r\u00e9seaux sociaux, sites d'avis, actualit\u00e9s, blogs, forums, podcasts, lettres d'information et r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l'IA<\/strong>. Cela vous donne une vue d'ensemble assez large de ce qui se dit sur Internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour le suivi quotidien de la r\u00e9putation, j'appr\u00e9cie la facilit\u00e9 avec laquelle on peut affiner la vue. On peut filtrer les mentions en fonction de crit\u00e8res tels que la source, le sentiment, la port\u00e9e ou le domaine, ce qui \u00e9vite d'avoir \u00e0 faire d\u00e9filer toutes les donn\u00e9es collect\u00e9es par l'outil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Et vous n'avez pas besoin de garder un \u0153il sur le tableau de bord toute la journ\u00e9e pour rep\u00e9rer les nouveaux avis ou les pics soudains de mentions. Des alertes vous signalent les \u00e9l\u00e9ments importants \u00e0 votre place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Brand24 assure \u00e9galement le suivi de la visibilit\u00e9 dans <strong>Pr\u00e9sentations de ChatGPT, Gemini, Perplexity, Claude et Google AI<\/strong>, ce qui vous permettra \u00e9galement de voir comment votre entreprise est repr\u00e9sent\u00e9e dans les r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l'IA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi Brand24 ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">J'appr\u00e9cie le fait que cet outil ne vous enferme pas dans un processus limit\u00e9 aux avis ou aux r\u00e9seaux sociaux. Nous savons tous qu'un fil de discussion sur Reddit ou un article de presse peut \u00e9branler la r\u00e9putation d'une marque tout autant qu'un avis une \u00e9toile, voire davantage. Brand24 vous aide \u00e0 rep\u00e9rer ce genre de situations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cela fonctionne comme un syst\u00e8me d'alerte pr\u00e9coce<\/strong>. Vous ne comptez pas sur quelqu\u2019un pour rep\u00e9rer manuellement un pic n\u00e9gatif soudain ou un mention \u00e0 forte port\u00e9e avant que la situation ne d\u00e9g\u00e9n\u00e8re.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dans ce contexte, trois caract\u00e9ristiques se distinguent<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Suivi multicanal<\/strong> \u2013 Suivez les mentions \u00ab mentions \u00bb sur les r\u00e9seaux sociaux, dans l'actualit\u00e9, sur les blogs, les forums, les avis, les podcasts, les lettres d'information et les r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l'IA, sans avoir \u00e0 combiner plusieurs outils.<\/li>\n\n\n\n<li><strong>Analyse des sentiments et des th\u00e8mes<\/strong> \u2013 D\u00e9terminez si les conversations sont positives, n\u00e9gatives ou neutres, puis analysez les th\u00e8mes qui les sous-tendent r\u00e9ellement. C'est bien plus utile qu'un simple d\u00e9compte mention.<\/li>\n\n\n\n<li><strong>D\u00e9tection des anomalies et analyses bas\u00e9es sur l'IA<\/strong> \u2013 D\u00e9tectez les pics inhabituels de mentions ou de port\u00e9e, puis obtenez un r\u00e9sum\u00e9 des tendances et des \u00e9v\u00e9nements \u00e0 l'origine de ces variations.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac452ffef260&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac452ffef260\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"651\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-1140x651.png\" alt=\"\" class=\"wp-image-183827\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-1140x651.png 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-1536x878.png 1536w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-2048x1170.png 2048w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-18x10.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-300x171.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-248x142.png 248w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-90x51.png 90w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-5-scaled.png 1300w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Tableau de bord Brand24<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La couverture de source la plus large de cette liste, y compris la surveillance des chatbots d'IA<\/li>\n\n\n\n<li>Ensemble de fonctions d'IA v\u00e9ritablement approfondies d\u00e9velopp\u00e9es par une \u00e9quipe de R&amp;D interne<\/li>\n\n\n\n<li>Alertes en temps r\u00e9el par e-mail, Slack ou in-app.<\/li>\n\n\n\n<li>Rapports exportables au format PDF, Excel, PowerPoint et liens en ligne partageables<\/li>\n\n\n\n<li>Int\u00e9grations faciles avec Slack, Google Sheets, etc.<\/li>\n\n\n\n<li>Excellent rapport qualit\u00e9-prix par rapport aux solutions d'entreprise<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pas d'acc\u00e8s aux donn\u00e9es historiques ; la surveillance commence d\u00e8s la cr\u00e9ation du projet<\/li>\n\n\n\n<li>Le plan individuel d'entr\u00e9e de gamme a des d\u00e9lais de mise \u00e0 jour de 12 heures et des mots-cl\u00e9s limit\u00e9s.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> L'outil le plus polyvalent de cette liste. Id\u00e9al pour les agences, les PME et les grandes entreprises qui ont besoin de surveiller leur r\u00e9putation sur plusieurs canaux plut\u00f4t que de se concentrer principalement sur les avis clients.<\/p>\n\n\n<style>.acf-simple-cta{border-radius:20px;background-color:#fff;max-width:640px;margin:auto;margin-bottom:30px;padding:30px 15px}@media(min-width: 768px){.acf-simple-cta{padding:48px 62px 46px 62px}}.acf-simple-cta__title{font-size:22px !important;font-weight:600;line-height:23px !important;color:#000;text-align:center;margin-top:10px}@media(min-width: 576px){.acf-simple-cta__title{max-width:280px;text-align:left;margin-top:0}}.acf-simple-cta__title span{color:#00ef88}.acf-simple-cta__row{text-align:center}@media(min-width: 768px){.acf-simple-cta__row{display:flex;align-items:center;justify-content:space-between;gap:10px;text-align:left}}.acf-simple-cta__content{margin-bottom:20px;text-align:center}@media(min-width: 576px){.acf-simple-cta__content{display:flex;justify-content:center;align-items:center;gap:10px;width:100%;max-width:100%}}@media(min-width: 768px){.acf-simple-cta__content{align-items:center;justify-content:space-between;margin-bottom:0;max-width:66%}}.acf-simple-cta__btn{flex-shrink:0;border-radius:30px;padding:11px 21px;font-size:14px;line-height:18px;font-weight:500 !important;color:#000 !important;letter-spacing:-0.14px;background-color:#00ef88;border:none;transition:background-color .3s ease,opacity .3s ease;display:inline-block}.acf-simple-cta__btn:hover{background-color:#4bffae;text-decoration:none;opacity:.9}.acf-simple-cta__btn:focus-visible{outline:2px solid #00ef88}.acf-simple-cta--primary{background-color:#00ef88}.acf-simple-cta--primary .acf-simple-cta__title{color:#000}.acf-simple-cta--primary .acf-simple-cta__title span{color:#000}.acf-simple-cta--primary .acf-simple-cta__btn{background-color:#000;color:#fff !important;transition:background-color .3s ease-in-out}.acf-simple-cta--primary .acf-simple-cta__btn:hover{background-color:#171717}.acf-simple-cta--violet{background-color:#000}.acf-simple-cta--violet .acf-simple-cta__title{color:#fff}.acf-simple-cta--violet .acf-simple-cta__title span{color:#bf00ff}.acf-simple-cta--violet .acf-simple-cta__btn{background-color:#bf00ff;color:#000 !important;transition:background-color .3s ease-in-out}.acf-simple-cta--violet .acf-simple-cta__btn:hover{background-color:#bf00ff}.acf-simple-cta--small{padding:20px 15px}@media(min-width: 768px){.acf-simple-cta--small{padding:33px 45px 31px 56px}}.acf-simple-cta--no-icon .acf-simple-cta__content{max-width:100%;width:auto}.acf-simple-cta--no-icon .acf-simple-cta__title{max-width:100%}@media(min-width: 768px){.acf-simple-cta--no-icon.acf-simple-cta--small .acf-simple-cta__content{max-width:55%}}<\/style>\n<div class=\"acf-simple-cta acf-simple-cta--default acf-simple-cta--no-icon\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Essayez gratuitement un outil de veille de la r\u00e9putation de marque !<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=246\" class=\"acf-simple-cta__btn\" target=\"\">Commencez l'essai !<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h3 id=\"id2\" class=\"wp-block-heading\"><strong>02 Google Alerts<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"0 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 0%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>N\/A<\/strong><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 2.46429C0.88125 2.09127 1.305 1.90476 1.8 1.90476H2.7V0H4.5V1.90476H11.7V0H13.5V1.90476H14.4C14.895 1.90476 15.3188 2.09127 15.6713 2.46429C16.0238 2.8373 16.2 3.28571 16.2 3.80952V9.21429C15.915 9.07143 15.6225 8.95238 15.3225 8.85714C15.0225 8.7619 14.715 8.69048 14.4 8.64286V7.61905H1.8V17.1429H7.47C7.575 17.4921 7.69875 17.8254 7.84125 18.1429C7.98375 18.4603 8.1525 18.7619 8.3475 19.0476H1.8ZM13.5 20C12.255 20 11.1938 19.5357 10.3162 18.6071C9.43875 17.6786 9 16.5556 9 15.2381C9 13.9206 9.43875 12.7976 10.3162 11.869C11.1938 10.9405 12.255 10.4762 13.5 10.4762C14.745 10.4762 15.8062 10.9405 16.6838 11.869C17.5613 12.7976 18 13.9206 18 15.2381C18 16.5556 17.5613 17.6786 16.6838 18.6071C15.8062 19.5357 14.745 20 13.5 20ZM15.0075 17.5L15.6375 16.8333L13.95 15.0476V12.381H13.05V15.4286L15.0075 17.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p>F<span style=\"font-weight: 400\">essai en ligne<\/span><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p>Gratuit<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Google Alerts est l'outil le plus simple qui soit en mati\u00e8re de surveillance de la r\u00e9putation. <strong>Choisissez un mot-cl\u00e9, indiquez votre adresse e-mail, et Google vous avertira d\u00e8s qu'il trouvera un nouveau r\u00e9sultat correspondant sur le Web.<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je consid\u00e9rerais cela comme un point de d\u00e9part tr\u00e8s basique. Ce service est enti\u00e8rement gratuit et ne couvre que les contenus web publics ; il ne prend pas en compte les r\u00e9seaux sociaux, les forums, les sites d'avis ni tout ce qui est accessible uniquement apr\u00e8s connexion.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il n'y a pas non plus d'analyse des sentiments, pas de tableau de bord, pas de filtrage ni d'analyses.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les mots-cl\u00e9s tr\u00e8s recherch\u00e9s, les alertes peuvent devenir trop nombreuses et faciles \u00e0 ignorer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consid\u00e9rez-le comme un <strong>d\u00e9tecteur de fum\u00e9e ne fournissant aucune information sur la localisation de l'incendie<\/strong>: c'est mieux que rien, mais tu t'en lasseras vite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi Google Alerts ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il ne vous proposera pas d'analyse des sentiments, de tableaux de bord ni de rapports approfondis, mais il remplit parfaitement une fonction utile : il vous permet de garder un \u0153il sur les nouveaux sites Web mention sans d\u00e9bourser un centime.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ses principaux atouts sont les suivants :<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Fr\u00e9quence des alertes personnalis\u00e9es<\/strong> \u2013 Vous avez le choix entre une mise \u00e0 jour en temps r\u00e9el, une fois par jour ou une fois par semaine. C'est simple, mais pratique.<\/li>\n\n\n\n<li><strong>Filtres \u00e0 la source<\/strong> \u2013 Limitez les alertes aux actualit\u00e9s, aux blogs, aux pages Web, aux vid\u00e9os, aux discussions, aux livres ou aux r\u00e9sultats financiers.\u00a0<\/li>\n\n\n\n<li><strong>Ciblage par langue et par r\u00e9gion<\/strong> \u2013 Filtrez les r\u00e9sultats par langue et par pays, puis choisissez d'afficher uniquement les r\u00e9sultats les plus pertinents ou l'ensemble des r\u00e9sultats.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac452fff1375&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac452fff1375\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"651\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-1140x651.png\" alt=\"\" class=\"wp-image-183833\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-1140x651.png 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-1536x878.png 1536w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-2048x1170.png 2048w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-18x10.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-300x171.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-248x142.png 248w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-90x51.png 90w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-6-scaled.png 1300w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Configuration Google Alerts pour la surveillance des nouveaux mention en ligne<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enti\u00e8rement gratuit, aucun compte n'est n\u00e9cessaire<\/li>\n\n\n\n<li>Temps de pr\u00e9paration nul<\/li>\n\n\n\n<li>Base de r\u00e9f\u00e9rence utile pour le suivi des noms de marque sur le web ouvert<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pas de couverture par les m\u00e9dias sociaux<\/li>\n\n\n\n<li>Des notifications tardives et souvent incompl\u00e8tes<\/li>\n\n\n\n<li>Pas d'analyse des sentiments, de filtrage ou d'analyse.<\/li>\n\n\n\n<li>Absence de contenu derri\u00e8re les identifiants (Reddit, forums, plateformes sociales)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> Un compl\u00e9ment gratuit utile \u00e0 un outil de surveillance appropri\u00e9, mais pas une solution autonome de surveillance de la r\u00e9putation d'une marque pour une marque s\u00e9rieuse.<\/p>\n\n\n\n<h3 id=\"id3\" class=\"wp-block-heading\"><strong>03 Rassemblement<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"45 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 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0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.5\/5<\/strong><\/p>\n<p>G2 (50 avis)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"46 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 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30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.6\/5<\/strong><\/p>\n<p>Capterra (41 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 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                     <p><strong>14 jours\u00a0<\/strong>\/ Essai gratuit<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><strong>A partir de $99 <\/strong>\/ Mois<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">GatherUp est un logiciel de gestion de la r\u00e9putation en ligne quelque peu diff\u00e9rent des deux pr\u00e9c\u00e9dents (mentioned). Celui-ci est sp\u00e9cialis\u00e9 dans la gestion des avis, un volet essentiel de la gestion de la r\u00e9putation en ligne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce que j'appr\u00e9cie particuli\u00e8rement, c'est que cela permet d'\u00eatre proactif. On peut <strong>envoyer des demandes d'avis personnalis\u00e9es aux clients existants<\/strong> au lieu d'attendre que les retours apparaissent d'eux-m\u00eames.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cela signifie que vous ne vous contentez pas de r\u00e9pondre aux commentaires apr\u00e8s coup. Vous pouvez encourager activement les clients \u00e0 laisser des avis sur des plateformes tierces telles que Facebook et Google.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi GatherUp ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C'est simple. J'appr\u00e9cie le fait qu'on n'ait pas \u00e0 attendre que les \u00e9valuations soient effectu\u00e9es.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez solliciter activement des retours d'exp\u00e9rience, identifier les clients m\u00e9contents avant que leurs probl\u00e8mes ne d\u00e9bouchent sur des avis publics, et faire avancer l'ensemble du processus par e-mail, SMS, codes QR et sondages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Caract\u00e9ristiques principales<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Demandes de r\u00e9vision automatis\u00e9es<\/strong> \u2013 Envoyez des demandes par e-mail et par SMS apr\u00e8s chaque interaction avec un client, avec, en option, des codes QR et des liens personnalis\u00e9s vers les formulaires d'avis. Id\u00e9al pour faire de la collecte d'avis une pratique r\u00e9guli\u00e8re.<\/li>\n\n\n\n<li><strong>Enqu\u00eates NPS et de satisfaction<\/strong> \u2013 Recueillez les retours d'exp\u00e9rience directs de vos clients ainsi que les avis publics, afin d'identifier les clients m\u00e9contents et de comprendre les raisons de leur note avant que tout ne se retrouve sur Google.<\/li>\n\n\n\n<li><strong>SmartReply et Smart Tags<\/strong> \u2013 G\u00e9n\u00e9rer des r\u00e9ponses modifiables aux avis, tenant compte du ton exprim\u00e9, et mettre automatiquement en \u00e9vidence les th\u00e8mes r\u00e9currents dans les commentaires des clients.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac452fff32e1&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac452fff32e1\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"868\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-7-1140x868.png\" alt=\"\" class=\"wp-image-183836\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-7-1140x868.png 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-7-16x12.png 16w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-7-300x228.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-7-209x159.png 209w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-7-90x69.png 90w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-7.png 1208w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Tableau de bord GatherUp pr\u00e9sentant les performances en mati\u00e8re d'avis, les informations issues des commentaires clients et l'activit\u00e9 de r\u00e9ponse<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flux de travail automatis\u00e9 pour les demandes d'examen par courrier \u00e9lectronique, SMS et code QR<\/li>\n\n\n\n<li>AI Smart Reply pour des r\u00e9ponses plus rapides et plus coh\u00e9rentes<\/li>\n\n\n\n<li>Enqu\u00eates NPS et collecte d'informations de premi\u00e8re main, ainsi que d'avis de tiers<\/li>\n\n\n\n<li>Une gestion multilocale con\u00e7ue pour les agences<\/li>\n\n\n\n<li>S'int\u00e8gre \u00e0 Salesforce, HubSpot, Mailchimp, Zapier et aux principaux syst\u00e8mes de points de vente.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contr\u00f4le des avis de tiers limit\u00e9 \u00e0 Google, Apple et Facebook (pas de Yelp, Trustpilot, etc.)<\/li>\n\n\n\n<li>Les fonctions de reporting sont basiques par rapport aux outils d'entreprise<\/li>\n\n\n\n<li>L'interface peut sembler d\u00e9su\u00e8te<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> Un choix solide pour les entreprises de services locaux et les agences qui souhaitent d\u00e9velopper activement le volume d'avis. Moins utile pour les marques qui ont principalement besoin d'une surveillance web ou sociale \u00e9tendue.<\/p>\n\n\n\n<h3 id=\"id4\" class=\"wp-block-heading\"><strong>04 En gros<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"47 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 94%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 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<\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.7\/5<\/strong><\/p>\n<p>G2 (75 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"48 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 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15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 96%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 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<\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.8\/5<\/strong><\/p>\n<p>Capterra (336 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 2.46429C0.88125 2.09127 1.305 1.90476 1.8 1.90476H2.7V0H4.5V1.90476H11.7V0H13.5V1.90476H14.4C14.895 1.90476 15.3188 2.09127 15.6713 2.46429C16.0238 2.8373 16.2 3.28571 16.2 3.80952V9.21429C15.915 9.07143 15.6225 8.95238 15.3225 8.85714C15.0225 8.7619 14.715 8.69048 14.4 8.64286V7.61905H1.8V17.1429H7.47C7.575 17.4921 7.69875 17.8254 7.84125 18.1429C7.98375 18.4603 8.1525 18.7619 8.3475 19.0476H1.8ZM13.5 20C12.255 20 11.1938 19.5357 10.3162 18.6071C9.43875 17.6786 9 16.5556 9 15.2381C9 13.9206 9.43875 12.7976 10.3162 11.869C11.1938 10.9405 12.255 10.4762 13.5 10.4762C14.745 10.4762 15.8062 10.9405 16.6838 11.869C17.5613 12.7976 18 13.9206 18 15.2381C18 16.5556 17.5613 17.6786 16.6838 18.6071C15.8062 19.5357 14.745 20 13.5 20ZM15.0075 17.5L15.6375 16.8333L13.95 15.0476V12.381H13.05V15.4286L15.0075 17.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><b>D\u00e9monstration uniquement<\/b><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><strong>$799 <\/strong>\/ Mois<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Broadly est une plateforme d\u00e9di\u00e9e \u00e0 la gestion de la r\u00e9putation et \u00e0 l'engagement client, sp\u00e9cialement con\u00e7ue pour les entreprises de services locales : artisans, secteur de la sant\u00e9, secteur automobile et immobilier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Son processus de travail de base est assez simple : <strong>envoyer des messages automatis\u00e9s apr\u00e8s une interaction avec un client, solliciter des commentaires et inviter les clients satisfaits \u00e0 laisser un avis<\/strong> sur Google, Facebook, TripAdvisor ou toute autre plateforme qui vous int\u00e9resse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il int\u00e8gre \u00e9galement une bo\u00eete de r\u00e9ception unifi\u00e9e, un chat en ligne bas\u00e9 sur l'IA et un outil de gestion des r\u00e9seaux sociaux : cet outil offre donc de nombreuses fonctionnalit\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi Broadly ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">J'appr\u00e9cie le fait que cela ne se limite pas \u00e0 la collecte d'avis. Ses rapports vous aident \u00e0 rep\u00e9rer les th\u00e8mes r\u00e9currents dans les commentaires des clients, ce qui est bien plus utile que de se contenter de voir le nombre d'avis augmenter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ce qui distingue Broadly :<\/strong><\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Sp\u00e9cialiste en r\u00e9putation et IA <\/strong>\u2013 R\u00e9digez et automatisez les r\u00e9ponses aux avis sur Google et Facebook, afin de r\u00e9duire la charge de travail manuelle li\u00e9e au suivi des commentaires.<\/li>\n\n\n\n<li><strong>Grille de recherche locale<\/strong> \u2013 D\u00e9couvrez le classement de votre entreprise dans diff\u00e9rentes r\u00e9gions pour les mots-cl\u00e9s cibl\u00e9s. Cet outil est particuli\u00e8rement utile lorsque la r\u00e9putation et la visibilit\u00e9 locale vont de pair.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac4530000f18&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac4530000f18\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1124\" height=\"744\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_broadly.jpg\" alt=\"largement le tableau de bord\" class=\"wp-image-174130\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_broadly.jpg 1124w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_broadly-18x12.jpg 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_broadly-300x199.jpg 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_broadly-240x159.jpg 240w\" sizes=\"auto, (max-width: 1124px) 100vw, 1124px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Aper\u00e7u g\u00e9n\u00e9ral du tableau de bord permettant de suivre les notes attribu\u00e9es par les clients et de r\u00e9pondre aux avis<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La r\u00e9ceptionniste du chat AI traite les demandes concernant le site web, les r\u00e9seaux sociaux et la messagerie 24 heures sur 24 et 7 jours sur 7<\/li>\n\n\n\n<li>Demandes d'examen automatis\u00e9es et suggestions de r\u00e9ponse aliment\u00e9es par l'IA<\/li>\n\n\n\n<li>Citation Builder synchronise les listes de centaines d'annuaires<\/li>\n\n\n\n<li>Rapports sur le r\u00e9f\u00e9rencement et outils de classement des recherches locales inclus<\/li>\n\n\n\n<li>Application mobile pour une gestion en d\u00e9placement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pas d'essai gratuit ; les prix sont parmi les plus \u00e9lev\u00e9s pour les petites entreprises.<\/li>\n\n\n\n<li>Les frais d'inscription obligatoires augmentent le co\u00fbt initial.<\/li>\n\n\n\n<li>Moins adapt\u00e9 au SaaS, au B2B ou aux grandes entreprises<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> Une solution tout-en-un tr\u00e8s int\u00e9ressante pour les entreprises de services locales qui souhaitent associer la gestion de leur r\u00e9putation \u00e0 une communication client bas\u00e9e sur l'IA. Son prix refl\u00e8te l'\u00e9tendue de ses fonctionnalit\u00e9s, mais peut s'av\u00e9rer \u00e9lev\u00e9 pour les petites entreprises ne disposant que d'un seul site.<\/p>\n\n\n\n<h3 id=\"id5\" class=\"wp-block-heading\"><strong>05 Brandwatch<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"42 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 84%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.2\/5<\/strong><\/p>\n<p>G2 (<span style=\"font-weight: 400\">1711<\/span> avis)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"42 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 84%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.2\/5<\/strong><\/p>\n<p>Capterra (255 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 2.46429C0.88125 2.09127 1.305 1.90476 1.8 1.90476H2.7V0H4.5V1.90476H11.7V0H13.5V1.90476H14.4C14.895 1.90476 15.3188 2.09127 15.6713 2.46429C16.0238 2.8373 16.2 3.28571 16.2 3.80952V9.21429C15.915 9.07143 15.6225 8.95238 15.3225 8.85714C15.0225 8.7619 14.715 8.69048 14.4 8.64286V7.61905H1.8V17.1429H7.47C7.575 17.4921 7.69875 17.8254 7.84125 18.1429C7.98375 18.4603 8.1525 18.7619 8.3475 19.0476H1.8ZM13.5 20C12.255 20 11.1938 19.5357 10.3162 18.6071C9.43875 17.6786 9 16.5556 9 15.2381C9 13.9206 9.43875 12.7976 10.3162 11.869C11.1938 10.9405 12.255 10.4762 13.5 10.4762C14.745 10.4762 15.8062 10.9405 16.6838 11.869C17.5613 12.7976 18 13.9206 18 15.2381C18 16.5556 17.5613 17.6786 16.6838 18.6071C15.8062 19.5357 14.745 20 13.5 20ZM15.0075 17.5L15.6375 16.8333L13.95 15.0476V12.381H13.05V15.4286L15.0075 17.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><b>D\u00e9monstration uniquement<\/b><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><b>Sur demande<\/b><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Brandwatch est l'option de cette liste la plus ax\u00e9e sur les entreprises, avec un accent particulier sur <a href=\"https:\/\/brand24.com\/blog\/fr\/surveillance-des-medias-sociaux\/\" target=\"_blank\" rel=\"noopener\">social media monitoring<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sa grande initiative pour 2026 est Iris AI, un assistant disponible en permanence qui permet d'interroger des donn\u00e9es sous forme de conversation, de g\u00e9n\u00e9rer des r\u00e9sum\u00e9s et de signaler les risques et tendances \u00e9mergents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Brandwatch propose \u00e9galement <strong>prend en charge \u00e0 la fois l'analyse de r\u00e9putation en temps r\u00e9el et l'analyse historique<\/strong>, avec une segmentation par sentiment, donn\u00e9es d\u00e9mographiques et autres crit\u00e8res \u2013 \u00e9l\u00e9ment essentiel pour \u00e9laborer des strat\u00e9gies visant \u00e0 influencer la perception du public.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans la pratique, cela en fait un outil mieux adapt\u00e9 \u00e0 des \u00e9tudes approfondies sur la r\u00e9putation et \u00e0 l'analyse des tendances \u00e0 long terme qu'\u00e0 un simple suivi quotidien de type mention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi Brandwatch ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce qui m'a le plus impressionn\u00e9, c'est jusqu'\u00e0 quand \u2013 et jusqu'\u00e0 quelle profondeur \u2013 on peut remonter dans l'analyse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es historiques, l'\u00e9valuation des risques de r\u00e9putation, la surveillance visuelle et les requ\u00eates hautement personnalisables en font un outil particuli\u00e8rement performant lorsque vous souhaitez analyser l'\u00e9volution de la perception au fil du temps ou examiner un probl\u00e8me de r\u00e9putation sous diff\u00e9rents angles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Caract\u00e9ristiques principales<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Score React<\/strong> \u2013 Classe les conversations en fonction du risque de r\u00e9putation et signale les contenus pr\u00e9judiciables ou tr\u00e8s charg\u00e9s en \u00e9motions comme pr\u00e9sentant un risque faible, moyen ou \u00e9lev\u00e9.<\/li>\n\n\n\n<li><strong>Reconnaissance d'images et de logos<\/strong> \u2013 D\u00e9tecte votre logo dans les images, m\u00eame lorsque personne ne mentionne le nom de la marque dans la l\u00e9gende. Un atout majeur pour rep\u00e9rer les conversations visuelles que la surveillance traditionnelle par mots-cl\u00e9s ne parvient pas \u00e0 d\u00e9tecter.<\/li>\n\n\n\n<li><strong>Requ\u00eates et tableaux de bord personnalis\u00e9s<\/strong> \u2013 Cr\u00e9ez des recherches d\u00e9taill\u00e9es et des tableaux de bord consacr\u00e9s \u00e0 des marques, des campagnes, des concurrents ou des sujets sp\u00e9cifiques. Il faut certes un certain temps pour ma\u00eetriser l'outil, mais c'est justement cette flexibilit\u00e9 qui fait de Brandwatch un outil si efficace pour mener des recherches approfondies.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac4530002e9b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac4530002e9b\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"760\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-8-1140x760.png\" alt=\"\" class=\"wp-image-183840\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-8-1140x760.png 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-8-18x12.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-8-300x200.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-8-238x159.png 238w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-8-90x60.png 90w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/11\/image-8.png 1300w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Tableau de bord d'analyse de march\u00e9 Brandwatch<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Iris AI pour l'exploration conversationnelle des donn\u00e9es et la d\u00e9tection des tendances en temps r\u00e9el<\/li>\n\n\n\n<li>React Score pour l'\u00e9valuation de la r\u00e9putation de la marque int\u00e9gr\u00e9e au LLM<\/li>\n\n\n\n<li>Reconnaissance d'images et de vid\u00e9os pour les marques visuelles mentions<\/li>\n\n\n\n<li>Acc\u00e8s aux donn\u00e9es historiques de milliards de conversations<\/li>\n\n\n\n<li>Couverture \u00e9largie, y compris les podcasts, Threads et TikTok<\/li>\n\n\n\n<li>Int\u00e9grations avec Google Analytics, Salesforce et les principaux syst\u00e8mes de gestion de la relation client (CRM)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La tarification est r\u00e9serv\u00e9e aux entreprises et figure parmi les plus \u00e9lev\u00e9es du march\u00e9.<\/li>\n\n\n\n<li>Courbe d'apprentissage abrupte ; l'int\u00e9gration prend beaucoup de temps<\/li>\n\n\n\n<li>La complexit\u00e9 peut s'av\u00e9rer excessive pour les \u00e9quipes qui ne disposent pas d'analystes sp\u00e9cialis\u00e9s.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> L'option la plus puissante de cette liste pour les grandes entreprises qui ont besoin de renseignements d\u00e9taill\u00e9s sur les consommateurs, d'une \u00e9valuation de la r\u00e9putation bas\u00e9e sur l'IA et d'une couverture mondiale. Ne convient pas aux PME.<\/p>\n\n\n\n<h3 id=\"id6\" class=\"wp-block-heading\"><strong>06 ReviewTrackers<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"46 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 92%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 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14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.6\/5<\/strong><\/p>\n<p>G2 (161 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"47 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 94%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 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                                                     <div class=\"b24-reviews__text\">\n                                <p><strong>4.7\/5<\/strong><\/p>\n<p>Capterra (172 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 2.46429C0.88125 2.09127 1.305 1.90476 1.8 1.90476H2.7V0H4.5V1.90476H11.7V0H13.5V1.90476H14.4C14.895 1.90476 15.3188 2.09127 15.6713 2.46429C16.0238 2.8373 16.2 3.28571 16.2 3.80952V9.21429C15.915 9.07143 15.6225 8.95238 15.3225 8.85714C15.0225 8.7619 14.715 8.69048 14.4 8.64286V7.61905H1.8V17.1429H7.47C7.575 17.4921 7.69875 17.8254 7.84125 18.1429C7.98375 18.4603 8.1525 18.7619 8.3475 19.0476H1.8ZM13.5 20C12.255 20 11.1938 19.5357 10.3162 18.6071C9.43875 17.6786 9 16.5556 9 15.2381C9 13.9206 9.43875 12.7976 10.3162 11.869C11.1938 10.9405 12.255 10.4762 13.5 10.4762C14.745 10.4762 15.8062 10.9405 16.6838 11.869C17.5613 12.7976 18 13.9206 18 15.2381C18 16.5556 17.5613 17.6786 16.6838 18.6071C15.8062 19.5357 14.745 20 13.5 20ZM15.0075 17.5L15.6375 16.8333L13.95 15.0476V12.381H13.05V15.4286L15.0075 17.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><b>D\u00e9monstration uniquement<\/b><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><strong>De $89 <\/strong>\/ Mois<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">ReviewTrackers reste assez cibl\u00e9 : <strong>il recueille les avis des clients sur plus de 120 sites<\/strong>, notamment Google, Facebook, TripAdvisor, Yelp et des plateformes sp\u00e9cialis\u00e9es dans certains secteurs, au sein d'un seul et m\u00eame tableau de bord.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9quipes peuvent \u00e9galement attribuer des \u00e9valuations, configurer des alertes et suivre les taux de r\u00e9ponse par lieu. Il existe \u00e9galement une application mobile, tr\u00e8s pratique si la gestion de la r\u00e9putation ne se limite pas \u00e0 votre bureau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi ReviewTrackers ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour moi, son principal atout r\u00e9side dans sa clart\u00e9 op\u00e9rationnelle. Vous pouvez rassembler les avis en un seul endroit, y r\u00e9pondre, en solliciter de nouveaux par e-mail ou par SMS, et utiliser la fonctionnalit\u00e9 \u00ab Trending Topics \u00bb pour rep\u00e9rer les th\u00e8mes r\u00e9currents et les tendances de sentiment dans les commentaires des clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Caract\u00e9ristiques principales<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Analyse comparative des concurrents<\/strong> \u2013 Comparez vos notes, vos r\u00e9sultats en mati\u00e8re d'avis et les commentaires de vos clients \u00e0 ceux de vos concurrents.<\/li>\n\n\n\n<li><strong>Campagnes de demande d'avis<\/strong> \u2013 Envoyez des e-mails et des SMS automatis\u00e9s pour encourager les clients \u00e0 laisser davantage d'avis, plut\u00f4t que d'attendre qu'ils pensent \u00e0 le faire d'eux-m\u00eames.<\/li>\n\n\n\n<li><strong>Rapports au niveau des sites<\/strong> \u2013 Comparez les performances entre les diff\u00e9rentes agences, suivez les taux de r\u00e9ponse et identifiez les points faibles en mati\u00e8re de satisfaction client.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plus de 120 sources d'\u00e9valuation dans un tableau de bord<\/li>\n\n\n\n<li>Analyse de textes Trending Topics pour mettre en \u00e9vidence les th\u00e8mes r\u00e9currents des clients<\/li>\n\n\n\n<li>Campagnes de demande d'examen par SMS et par courrier \u00e9lectronique<\/li>\n\n\n\n<li>Suivi de l'examen des concurrents et analyse comparative<\/li>\n\n\n\n<li>Acc\u00e8s \u00e0 l'API et int\u00e9gration de Zapier pour l'automatisation des flux de travail<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pas de gestion int\u00e9gr\u00e9e du r\u00e9f\u00e9rencement local ou des listes<\/li>\n\n\n\n<li>Manque d'analyse pr\u00e9dictive et d'informations automatis\u00e9es g\u00e9n\u00e9r\u00e9es par l'IA<\/li>\n\n\n\n<li>\u00c9volutivit\u00e9 limit\u00e9e signal\u00e9e par les entreprises g\u00e9rant des centaines de sites<\/li>\n\n\n\n<li>Les int\u00e9grations natives CRM et POS sont minimes<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> Une plateforme de gestion d'\u00e9valuations fiable et r\u00e9put\u00e9e pour les entreprises de taille moyenne et les marques multi-sites. Solide pour les op\u00e9rations d'\u00e9valuation ; ce n'est pas un outil complet d'\u00e9coute sociale ou de surveillance des m\u00e9dias.<\/p>\n\n\n\n<h3 id=\"id7\" class=\"wp-block-heading\"><strong>07 Chatmeter<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"45 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 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fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.5\/5<\/strong><\/p>\n<p>Capterra (74 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 2.46429C0.88125 2.09127 1.305 1.90476 1.8 1.90476H2.7V0H4.5V1.90476H11.7V0H13.5V1.90476H14.4C14.895 1.90476 15.3188 2.09127 15.6713 2.46429C16.0238 2.8373 16.2 3.28571 16.2 3.80952V9.21429C15.915 9.07143 15.6225 8.95238 15.3225 8.85714C15.0225 8.7619 14.715 8.69048 14.4 8.64286V7.61905H1.8V17.1429H7.47C7.575 17.4921 7.69875 17.8254 7.84125 18.1429C7.98375 18.4603 8.1525 18.7619 8.3475 19.0476H1.8ZM13.5 20C12.255 20 11.1938 19.5357 10.3162 18.6071C9.43875 17.6786 9 16.5556 9 15.2381C9 13.9206 9.43875 12.7976 10.3162 11.869C11.1938 10.9405 12.255 10.4762 13.5 10.4762C14.745 10.4762 15.8062 10.9405 16.6838 11.869C17.5613 12.7976 18 13.9206 18 15.2381C18 16.5556 17.5613 17.6786 16.6838 18.6071C15.8062 19.5357 14.745 20 13.5 20ZM15.0075 17.5L15.6375 16.8333L13.95 15.0476V12.381H13.05V15.4286L15.0075 17.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><b>Non disponible<\/b><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><b>Sur demande<\/b><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Chatmeter est un excellent outil bas\u00e9 sur l'IA <a href=\"https:\/\/brand24.com\/blog\/fr\/quest-ce-que-la-gestion-de-la-reputation-dune-marque\/\" target=\"_blank\" rel=\"noopener\">gestion de la r\u00e9putation de la marque<\/a> solution pour les agences, les cha\u00eenes, les franchises ou les revendeurs.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il centralise le suivi et la gestion des avis des clients, des interactions avec les m\u00e9dias sociaux et des inscriptions locales sur diff\u00e9rentes plateformes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'outil <strong>vous informe de tout avis trouv\u00e9 sur les sites d'avis locaux<\/strong>. C'est une v\u00e9ritable mine d'informations sur vos clients que vous pouvez exploiter pour dynamiser votre activit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De plus, Chatmeter permet \u00e0 vos clients de trouver les informations dont ils ont besoin sur le point de vente le plus proche. Si vous souhaitez vous concentrer sur vos activit\u00e9s locales, Chatmeter est l'outil qu'il vous faut.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il y a \u00e9galement Pulse AI, qui analyse les commentaires des clients en temps r\u00e9el et met en \u00e9vidence les tendances en mati\u00e8re de satisfaction client ainsi que les points n\u00e9cessitant une attention particuli\u00e8re.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De plus, Chatmeter propose des outils pour <strong>cr\u00e9ation d'enqu\u00eates aupr\u00e8s des clients<\/strong> et <strong>gestion du contenu des r\u00e9seaux sociaux<\/strong>, ce qui va donc bien au-del\u00e0 de la simple surveillance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi Chatmeter ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La force unique de Chatmeter r\u00e9side dans la surveillance de la r\u00e9putation sur plusieurs sites. Cet outil permet aux grandes marques d'identifier les sources de probl\u00e8mes, de comparer les diff\u00e9rents sites et de d\u00e9tecter les risques majeurs li\u00e9s aux avis avant qu'ils n'affectent l'ensemble de l'entreprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Caract\u00e9ristiques principales<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Pulse AI : Signaux<\/strong> \u2013 Posez des questions simples sur les avis, les sondages et les commentaires sur les r\u00e9seaux sociaux, puis obtenez un r\u00e9sum\u00e9 de ce que disent les clients et pourquoi. L'outil peut m\u00eame int\u00e9grer des images pertinentes issues des avis dans l'analyse.<\/li>\n\n\n\n<li><strong>Suivi des risques<\/strong> \u2013 Il signale les probl\u00e8mes soulev\u00e9s par mention, tels que la s\u00e9curit\u00e9, la discrimination, le harc\u00e8lement, le vol ou les pratiques commerciales d\u00e9loyales, et indique les sites qui n\u00e9cessitent une attention prioritaire.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac4530005daf&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac4530005daf\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"577\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_chatmeter_dashboard-1140x577.jpg\" alt=\"chatmeter pour la surveillance de la r\u00e9putation de la marque\" class=\"wp-image-174136\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_chatmeter_dashboard-1140x577.jpg 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_chatmeter_dashboard-18x9.jpg 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_chatmeter_dashboard-300x152.jpg 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_chatmeter_dashboard-248x125.jpg 248w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_chatmeter_dashboard.jpg 1200w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Tableau de bord Chatmeter<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pulse AI : signaux avec analyse de photos dans les avis (premi\u00e8re dans l'industrie)<\/li>\n\n\n\n<li>Pulse AI : veille concurrentielle avec cartes r\u00e9gionales au niveau de la localisation<\/li>\n\n\n\n<li>Outil de g\u00e9n\u00e9ration d'examens pour la cr\u00e9ation proactive de volumes d'examens<\/li>\n\n\n\n<li>Enqu\u00eates 2.0 avec analyse g\u00e9n\u00e9rative aliment\u00e9e par l'IA<\/li>\n\n\n\n<li>R\u00e9f\u00e9rencement local et gestion des listes \u00e0 grande \u00e9chelle<\/li>\n\n\n\n<li>La surveillance des risques a permis de rep\u00e9rer plus de 300 000 examens risqu\u00e9s rien qu'en 2024.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Son co\u00fbt annuel \u00e9lev\u00e9 le rend inaccessible aux petites entreprises<\/li>\n\n\n\n<li>L'int\u00e9gration est complexe ; la courbe d'apprentissage est raide<\/li>\n\n\n\n<li>Rigidit\u00e9 du contrat (engagement annuel requis)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> La plateforme de r\u00e9putation multi-\u00e9tablissements la plus avanc\u00e9e de cette liste. Id\u00e9ale pour les marques franchis\u00e9es, les grandes cha\u00eenes et les agences g\u00e9rant des centaines de sites. Le prix refl\u00e8te une v\u00e9ritable capacit\u00e9 d'entreprise.<\/p>\n\n\n\n<h3 id=\"id8\" class=\"wp-block-heading\"><strong>08 Oeil de b\u0153uf<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"47 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 94%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.7\/5<\/strong><\/p>\n<p>G2 (<span style=\"font-weight: 400\">4234<\/span> avis)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"47 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 94%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.7\/5<\/strong><\/p>\n<p>Capterra (707 avis)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 2.46429C0.88125 2.09127 1.305 1.90476 1.8 1.90476H2.7V0H4.5V1.90476H11.7V0H13.5V1.90476H14.4C14.895 1.90476 15.3188 2.09127 15.6713 2.46429C16.0238 2.8373 16.2 3.28571 16.2 3.80952V9.21429C15.915 9.07143 15.6225 8.95238 15.3225 8.85714C15.0225 8.7619 14.715 8.69048 14.4 8.64286V7.61905H1.8V17.1429H7.47C7.575 17.4921 7.69875 17.8254 7.84125 18.1429C7.98375 18.4603 8.1525 18.7619 8.3475 19.0476H1.8ZM13.5 20C12.255 20 11.1938 19.5357 10.3162 18.6071C9.43875 17.6786 9 16.5556 9 15.2381C9 13.9206 9.43875 12.7976 10.3162 11.869C11.1938 10.9405 12.255 10.4762 13.5 10.4762C14.745 10.4762 15.8062 10.9405 16.6838 11.869C17.5613 12.7976 18 13.9206 18 15.2381C18 16.5556 17.5613 17.6786 16.6838 18.6071C15.8062 19.5357 14.745 20 13.5 20ZM15.0075 17.5L15.6375 16.8333L13.95 15.0476V12.381H13.05V15.4286L15.0075 17.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><strong>30 jours <\/strong>\/ Essai gratuit<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><b>Sur demande<\/b><\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Birdeye est l'une des solutions les plus compl\u00e8tes de cette liste, surtout si les avis ne constituent qu'un \u00e9l\u00e9ment parmi d'autres de votre strat\u00e9gie de gestion de la r\u00e9putation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Birdeye Social <strong>couvre la gestion des r\u00e9seaux sociaux sur plusieurs sites<\/strong>, notamment la cr\u00e9ation de contenu, la planification et le suivi des performances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensuite, Insights AI propose des recommandations personnalis\u00e9es bas\u00e9es sur <a href=\"https:\/\/brand24.com\/blog\/fr\/analyse-des-sentiments\/\" target=\"_blank\" rel=\"noopener\">analyse des sentiments<\/a> toutes les sources d'avis confondues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il existe \u00e9galement l'IA \u00ab Competitors AI \u00bb, qui compare votre r\u00e9putation \u00e0 celle de vos concurrents, tandis que des mod\u00e8les d'IA personnalis\u00e9s permettent de garantir la coh\u00e9rence des r\u00e9ponses aux avis et des publications sur les r\u00e9seaux sociaux avec le ton de votre marque.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Birdeye s'est \u00e9galement lanc\u00e9 dans le domaine de la visibilit\u00e9 bas\u00e9e sur l'IA. <strong>Search AI vous montre comment votre entreprise appara\u00eet sur ChatGPT, dans les aper\u00e7us IA de Google, sur Perplexity, Gemini et d'autres plateformes d'IA<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ajoutez-y des outils tels que le \u00ab Google SEO Rank Report \u00bb, le \u00ab Listings Verifier \u00bb et la synchronisation des menus Uber Eats, et vous obtenez une panoplie d'outils assez compl\u00e8te pour g\u00e9rer votre r\u00e9putation locale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi Birdeye ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce qui m'a le plus marqu\u00e9 lors de mon essai de Birdeye, c'est \u00e0 quel point tout semblait bien int\u00e9gr\u00e9.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les avis ne restent pas cantonn\u00e9s \u00e0 leur petit coin. Vous pouvez passer naturellement des retours clients aux performances locales, au contexte concurrentiel et \u00e0 la visibilit\u00e9 gr\u00e2ce \u00e0 l'IA, ce qui vous permet d'avoir plus facilement une vue d'ensemble.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Caract\u00e9ristiques principales<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Gestion des avis sur plus de 200 sites<\/strong> \u2013 Surveillez, filtrez, attribuez et r\u00e9pondez aux avis depuis un seul tableau de bord, sans avoir \u00e0 passer d'une plateforme \u00e0 l'autre. Birdeye peut \u00e9galement transformer un avis en ticket lorsqu'un suivi est n\u00e9cessaire.<\/li>\n\n\n\n<li><strong>R\u00e9ponses \u00e0 l'\u00e9valuation par l'IA<\/strong> \u2013 R\u00e9digez ou automatisez des r\u00e9ponses conformes \u00e0 l'image de marque, avec la possibilit\u00e9 de remonter les commentaires critiques plut\u00f4t que de traiter tous les avis de la m\u00eame mani\u00e8re.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac4530007db4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac4530007db4\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"553\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_birdeye_dashboard-1140x553.jpg\" alt=\"surveillance de la r\u00e9putation de la marque birdeye\" class=\"wp-image-174138\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_birdeye_dashboard-1140x553.jpg 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_birdeye_dashboard-18x9.jpg 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_birdeye_dashboard-300x146.jpg 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_birdeye_dashboard-248x120.jpg 248w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_birdeye_dashboard.jpg 1200w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Tableau de bord Birdeye<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Search AI pour la surveillance de la visibilit\u00e9 du moteur de r\u00e9ponse de l'IA<\/li>\n\n\n\n<li>Insights AI et Competitors AI pour un benchmarking efficace<\/li>\n\n\n\n<li>Mod\u00e8les d'IA personnalis\u00e9s pour les r\u00e9ponses aux \u00e9valuations de la marque et les messages sociaux<\/li>\n\n\n\n<li>Couverture de plus de 200 plateformes d'examen<\/li>\n\n\n\n<li>Plus de 3 000 int\u00e9grations dont Squarespace, Zoho et Mitchell1<\/li>\n\n\n\n<li>Reconnu comme le meilleur produit d'IA au niveau mondial sur G2 2026<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La tarification \u00e0 l'unit\u00e9 s'adapte rapidement aux entreprises \u00e0 \u00e9tablissements multiples<\/li>\n\n\n\n<li>L'offre de base ($299) exclut les fonctions d'intelligence artificielle - n\u00e9cessite des niveaux sup\u00e9rieurs<\/li>\n\n\n\n<li>Certains utilisateurs signalent la complexit\u00e9 de l'int\u00e9gration<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> Une plateforme tout-en-un solide et en constante \u00e9volution pour les PME et les entreprises multi-sites en pleine croissance. Particuli\u00e8rement convaincante pour les marques qui souhaitent g\u00e9rer les avis, les r\u00e9seaux sociaux et la visibilit\u00e9 de la recherche AI en un seul endroit.<\/p>\n\n\n\n<h3 id=\"id9\" class=\"wp-block-heading\"><strong>09 Grade.us<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"48 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 96%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 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                             <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.6\/5<\/strong><\/p>\n<p>G2 (146 avis)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"48 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path 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                             <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.8\/5<\/strong><\/p>\n<p>Capterra (244 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 2.46429C0.88125 2.09127 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<p><strong>14 jours <\/strong>\/ Essai gratuit<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><strong>$99 <\/strong>\/ Mois<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Grade.us est la plateforme incontournable de gestion des avis pour les agences de marketing et les sp\u00e9cialistes du r\u00e9f\u00e9rencement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez <strong>automatiser les demandes d'avis via des campagnes d'envoi progressif par e-mail et SMS, surveiller plus de 100 sites d'avis et mettre en place des entonnoirs d'avis personnalis\u00e9s <\/strong>qui orientent les clients satisfaits vers les plateformes les plus pertinentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les avis positifs peuvent \u00e9galement \u00eatre partag\u00e9s automatiquement sur les r\u00e9seaux sociaux, ce qui constitue un bon moyen de tirer encore un peu plus parti des commentaires positifs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi Grade.us ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C'est du c\u00f4t\u00e9 des revendeurs que Grade.us se d\u00e9marque vraiment. La g\u00e9n\u00e9ration de prospects, la gestion multi-clients et les rapports sur le retour sur investissement sont int\u00e9gr\u00e9s \u00e0 la plateforme ; il est donc tout \u00e0 fait logique de proposer des services de gestion de r\u00e9putation \u00e0 ses clients plut\u00f4t que de se contenter de g\u00e9rer celle de sa propre marque.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Caract\u00e9ristiques principales<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>Plateforme en marque blanche<\/strong> \u2013 Personnalisez le tableau de bord, les rapports et l'exp\u00e9rience client \u00e0 votre image. C'est un \u00e9l\u00e9ment essentiel si vous proposez la gestion de r\u00e9putation en tant que service plut\u00f4t que d'utiliser l'outil uniquement en interne.<\/li>\n\n\n\n<li><strong>Entonnoir d'\u00e9valuation personnalis\u00e9 <\/strong>\u2013 Orienter les clients satisfaits vers les sites d'avis en ligne, tout en transmettant d'abord les commentaires n\u00e9gatifs \u00e0 l'entreprise.<\/li>\n\n\n\n<li><strong>Widgets d'avis et partage sur les r\u00e9seaux sociaux<\/strong> \u2013 Transformez les avis positifs en widgets pour votre site web ou partagez-les automatiquement sur les r\u00e9seaux sociaux.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac4530009ebd&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac4530009ebd\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"555\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_gradeus-1140x555.jpg\" alt=\"tableau de bord gradeus\" class=\"wp-image-174139\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_gradeus-1140x555.jpg 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_gradeus-18x9.jpg 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_gradeus-300x146.jpg 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_gradeus-248x121.jpg 248w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_gradeus.jpg 1200w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Tableau de bord de Grade.us permettant de suivre les notes, les avis clients et les r\u00e9ponses aux avis<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Meilleure option de marque blanche pour les agences (domaine complet + SSL)<\/li>\n\n\n\n<li>Campagnes automatis\u00e9es d'envoi de courriels et de SMS pour les demandes d'\u00e9valuation<\/li>\n\n\n\n<li>Surveillance de plus de 100 sites d'\u00e9valuation avec alertes instantan\u00e9es<\/li>\n\n\n\n<li>Widgets de preuve sociale pour les sites web des clients<\/li>\n\n\n\n<li>Publication automatique des commentaires positifs sur les m\u00e9dias sociaux<\/li>\n\n\n\n<li>Con\u00e7u sp\u00e9cifiquement pour le mod\u00e8le de l'agence revendeur<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'interface est moins soign\u00e9e que celle des nouveaux concurrents<\/li>\n\n\n\n<li>La documentation limit\u00e9e de l'API rend les int\u00e9grations personnalis\u00e9es difficiles<\/li>\n\n\n\n<li>Certains utilisateurs signalent des augmentations de prix inattendues<\/li>\n\n\n\n<li>Pas de fonctions d'IA majeures au-del\u00e0 de la surveillance de base des examens<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> Le meilleur choix pour les agences de marketing num\u00e9rique qui construisent un service de gestion des \u00e9valuations. Si la marque blanche et les outils de revente sont importants pour vous, Grade.us est difficile \u00e0 battre. Moins convaincant pour les marques qui g\u00e8rent directement leur propre r\u00e9putation.<\/p>\n\n\n\n<h3 id=\"id10\" class=\"wp-block-heading\"><strong>10 Agorapulse<\/strong><\/h3>\n\n\n<div class=\"b24-reviews b24-reviews--default\">\n    <div class=\"b24-reviews__container\">\n                    <div class=\"b24-reviews__list\">\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"45 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 90%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.5\/5<\/strong><\/p>\n<p>G2 (974 avis)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                    <div class=\"b24-reviews__rating\" aria-label=\"46 \/ 50\">\n\n                                <div class=\"b24-reviews__stars-wrapper\">\n                                    <div class=\"b24-reviews__stars-bg\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                    <div class=\"b24-reviews__stars-fg\" style=\"width: 92%;\">\n                                        <svg width=\"103\" height=\"16\" viewbox=\"0 0 103 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            \n<path d=\"M8.9345 0.582042L10.6886 4.82826L15.2613 5.1879C16.0959 5.25415 16.436 6.29835 15.7999 6.84411L12.3105 9.8253L13.3844 14.2924C13.5796 15.1094 12.6916 15.7561 11.9767 15.3145L8.06531 12.9138L4.15393 15.3145C3.43905 15.753 2.55096 15.1063 2.74622 14.2924L3.82011 9.8253L0.330742 6.84411C-0.305407 6.29835 0.031563 5.25415 0.869264 5.1879L5.44198 4.82826L7.19611 0.582042C7.51734 -0.194014 8.61328 -0.194014 8.9345 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M51.9472 0.582042L53.7013 4.82826L58.274 5.1879C59.1086 5.25415 59.4487 6.29835 58.8126 6.84411L55.3232 9.8253L56.3971 14.2924C56.5923 15.1094 55.7043 15.7561 54.9894 15.3145L51.078 12.9138L47.1666 15.3145C46.4517 15.753 45.5637 15.1063 45.7589 14.2924L46.8328 9.8253L43.3434 6.84411C42.7073 6.29835 43.0443 5.25415 43.882 5.1879L48.4547 4.82826L50.2088 0.582042C50.53 -0.194014 51.626 -0.194014 51.9472 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M30.4404 0.582042L32.1945 4.82826L36.7672 5.1879C37.6018 5.25415 37.9419 6.29835 37.3057 6.84411L33.8164 9.8253L34.8903 14.2924C35.0855 15.1094 34.1974 15.7561 33.4825 15.3145L29.5712 12.9138L25.6598 15.3145C24.9449 15.753 24.0568 15.1063 24.2521 14.2924L25.326 9.8253L21.8366 6.84411C21.2005 6.29835 21.5374 5.25415 22.3751 5.1879L26.9478 4.82826L28.702 0.582042C29.0232 -0.194014 30.1191 -0.194014 30.4404 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M73.454 0.582042L75.2082 4.82826L79.7809 5.1879C80.6154 5.25415 80.9555 6.29835 80.3194 6.84411L76.83 9.8253L77.9039 14.2924C78.0992 15.1094 77.2111 15.7561 76.4962 15.3145L72.5848 12.9138L68.6735 15.3145C67.9586 15.753 67.0705 15.1063 67.2657 14.2924L68.3396 9.8253L64.8503 6.84411C64.2141 6.29835 64.5511 5.25415 65.3888 5.1879L69.9615 4.82826L71.7156 0.582042C72.0369 -0.194014 73.1328 -0.194014 73.454 0.582042Z\" fill=\"currentColor\"\/>\n<path d=\"M94.9599 0.582042L96.714 4.82826L101.287 5.1879C102.121 5.25415 102.461 6.29835 101.825 6.84411L98.3359 9.8253L99.4098 14.2924C99.605 15.1094 98.7169 15.7561 98.0021 15.3145L94.0907 12.9138L90.1793 15.3145C89.4644 15.753 88.5764 15.1063 88.7716 14.2924L89.8455 9.8253L86.3561 6.84411C85.72 6.29835 86.057 5.25415 86.8947 5.1879L91.4674 4.82826L93.2215 0.582042C93.5427 -0.194014 94.6387 -0.194014 94.9599 0.582042Z\" fill=\"currentColor\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n\n                            <\/div>\n                                                                                                    <div class=\"b24-reviews__text\">\n                                <p><strong>4.6\/5<\/strong><\/p>\n<p>Capterra (713 commentaires)<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"18\" height=\"20\" viewbox=\"0 0 18 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.8 5.71429H14.4V3.80952H1.8V5.71429ZM1.8 19.0476C1.305 19.0476 0.88125 18.8611 0.52875 18.4881C0.17625 18.1151 0 17.6667 0 17.1429V3.80952C0 3.28571 0.17625 2.8373 0.52875 2.46429C0.88125 2.09127 1.305 1.90476 1.8 1.90476H2.7V0H4.5V1.90476H11.7V0H13.5V1.90476H14.4C14.895 1.90476 15.3188 2.09127 15.6713 2.46429C16.0238 2.8373 16.2 3.28571 16.2 3.80952V9.21429C15.915 9.07143 15.6225 8.95238 15.3225 8.85714C15.0225 8.7619 14.715 8.69048 14.4 8.64286V7.61905H1.8V17.1429H7.47C7.575 17.4921 7.69875 17.8254 7.84125 18.1429C7.98375 18.4603 8.1525 18.7619 8.3475 19.0476H1.8ZM13.5 20C12.255 20 11.1938 19.5357 10.3162 18.6071C9.43875 17.6786 9 16.5556 9 15.2381C9 13.9206 9.43875 12.7976 10.3162 11.869C11.1938 10.9405 12.255 10.4762 13.5 10.4762C14.745 10.4762 15.8062 10.9405 16.6838 11.869C17.5613 12.7976 18 13.9206 18 15.2381C18 16.5556 17.5613 17.6786 16.6838 18.6071C15.8062 19.5357 14.745 20 13.5 20ZM15.0075 17.5L15.6375 16.8333L13.95 15.0476V12.381H13.05V15.4286L15.0075 17.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><strong>30 jours <\/strong>\/ Essai gratuit<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                                                        <div class=\"b24-reviews__item\">\n                                                                            <div class=\"b24-reviews__icon\">\n                                <svg width=\"19\" height=\"18\" viewbox=\"0 0 19 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 18C1.45 18 0.979167 17.8042 0.5875 17.4125C0.195833 17.0208 0 16.55 0 16V2C0 1.45 0.195833 0.979167 0.5875 0.5875C0.979167 0.195833 1.45 0 2 0H16C16.55 0 17.0208 0.195833 17.4125 0.5875C17.8042 0.979167 18 1.45 18 2V4.5H16V2H2V16H16V13.5H18V16C18 16.55 17.8042 17.0208 17.4125 17.4125C17.0208 17.8042 16.55 18 16 18H2ZM10 14C9.45 14 8.97917 13.8042 8.5875 13.4125C8.19583 13.0208 8 12.55 8 12V6C8 5.45 8.19583 4.97917 8.5875 4.5875C8.97917 4.19583 9.45 4 10 4H17C17.55 4 18.0208 4.19583 18.4125 4.5875C18.8042 4.97917 19 5.45 19 6V12C19 12.55 18.8042 13.0208 18.4125 13.4125C18.0208 13.8042 17.55 14 17 14H10ZM17 12V6H10V12H17ZM13 10.5C13.4167 10.5 13.7708 10.3542 14.0625 10.0625C14.3542 9.77083 14.5 9.41667 14.5 9C14.5 8.58333 14.3542 8.22917 14.0625 7.9375C13.7708 7.64583 13.4167 7.5 13 7.5C12.5833 7.5 12.2292 7.64583 11.9375 7.9375C11.6458 8.22917 11.5 8.58333 11.5 9C11.5 9.41667 11.6458 9.77083 11.9375 10.0625C12.2292 10.3542 12.5833 10.5 13 10.5Z\" fill=\"#A6C3B6\"\/>\n<\/svg>                            <\/div>\n                                                                            <div class=\"b24-reviews__text\">\n                                <p><strong>De $79 <\/strong>\/ Utilisateur \/ Mois<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Agorapulse est une plateforme de gestion du marketing sur les r\u00e9seaux sociaux dont la fonctionnalit\u00e9 d'\u00e9coute est bien plus d\u00e9velopp\u00e9e qu'on ne pourrait le croire \u00e0 premi\u00e8re vue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En 2025, elle a franchi une \u00e9tape importante en acqu\u00e9rant <strong>Mention, un outil d\u00e9di\u00e9 au social listening<\/strong>, ce qui signifie que ses capacit\u00e9s d'\u00e9coute sont d\u00e9sormais nettement plus approfondies que celles de la plupart de ses concurrents dans le domaine de la gestion des r\u00e9seaux sociaux.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La bo\u00eete de r\u00e9ception unifi\u00e9e regroupe les messages, les commentaires et les mention, tandis que social listening vous permet de suivre en temps r\u00e9el les mention li\u00e9s \u00e0 votre marque, les mots-cl\u00e9s et l'activit\u00e9 de vos concurrents. Vous pouvez \u00e9galement filtrer les r\u00e9sultats par langue, lieu et source, ce qui s'av\u00e8re utile lorsque le volume commence \u00e0 s'accumuler.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mais la fonctionnalit\u00e9 qui me frappe le plus, c'est <strong>Suivi du retour sur investissement<\/strong>. Il relie l'activit\u00e9 sur les r\u00e9seaux sociaux aux objectifs de chiffre d'affaires d\u00e9finis dans Google Analytics, ce qui vous permet de mieux cerner le lien entre les interactions en ligne et les r\u00e9sultats commerciaux.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les outils d'aide \u00e0 la r\u00e9daction bas\u00e9s sur l'IA, les calendriers collaboratifs et la mod\u00e9ration des commentaires publicitaires compl\u00e8tent la panoplie d'outils au quotidien, offrant ainsi aux \u00e9quipes charg\u00e9es des r\u00e9seaux sociaux un ensemble assez complet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi ai-je choisi Agorapulse ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce qui m'a convaincu d'opter pour Agorapulse, c'est que les donn\u00e9es issues de l'\u00e9coute s'int\u00e8grent directement dans le pipeline commercial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez suivre les discussions concernant votre marque et vos concurrents, filtrer les informations non pertinentes, surveiller les changements de ton ou de volume, puis \u00e9tablir un lien entre cette activit\u00e9 et votre chiffre d'affaires gr\u00e2ce \u00e0 Google Analytics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Caract\u00e9ristiques principales<\/strong>:<\/p>\n\n\n\n<ul style=\"background-color:#e8f4ee\" class=\"wp-block-list has-background\">\n<li><strong>S\u00e9lection des candidats<\/strong> \u2013 Filtre automatiquement les correspondances de mots-cl\u00e9s non pertinentes parmi les r\u00e9sultats de l\u2019\u00e9coute. Tr\u00e8s utile lorsque le nom de votre marque a \u00e9galement une autre signification.<\/li>\n\n\n\n<li><strong>\u00c9coute concurrentielle et Share of Voice<\/strong> \u2013 Suivez votre marque et vos concurrents dans une m\u00eame recherche, puis comparez le volume de conversations et le share of voice sur les diff\u00e9rentes plateformes.\u00a0<\/li>\n\n\n\n<li><strong>Alertes de volume et de sentiment<\/strong> \u2013 Recevez des alertes lorsque le volume de mention augmente brusquement ou que le sentiment change, et cr\u00e9ez des recherches sp\u00e9cifiques autour de mots-cl\u00e9s li\u00e9s \u00e0 la crise.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac453000c204&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac453000c204\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"591\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_agorapulse-1140x591.jpg\" alt=\"tableau de bord agorapulse\" class=\"wp-image-174141\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_agorapulse-1140x591.jpg 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_agorapulse-18x9.jpg 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_agorapulse-300x156.jpg 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_agorapulse-248x129.jpg 248w, https:\/\/brand24.com\/blog\/app\/uploads\/2025\/04\/brand_reputation_monitoring_agorapulse.jpg 1200w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Bo\u00eete de r\u00e9ception Agorapulse pour les r\u00e9seaux sociaux : gestion des commentaires, des messages et des interactions avec les clients<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les points forts :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Am\u00e9lioration de l'\u00e9coute sociale gr\u00e2ce \u00e0 l'acquisition de Mention<\/li>\n\n\n\n<li>Prise en charge de 11 plateformes sociales, y compris Threads, Bluesky et Reddit<\/li>\n\n\n\n<li>Le suivi du retour sur investissement qui relie l'activit\u00e9 sociale au chiffre d'affaires r\u00e9el<\/li>\n\n\n\n<li>Bo\u00eete de r\u00e9ception unifi\u00e9e avec assistance \u00e0 la r\u00e9daction par l'IA<\/li>\n\n\n\n<li>Analyse comparative des concurrents pour les plans avanc\u00e9s et sup\u00e9rieurs<\/li>\n\n\n\n<li>Plan gratuit disponible ; assistance client\u00e8le efficace (d\u00e9lai de r\u00e9ponse moyen de 30 minutes)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Ce qui pourrait \u00eatre mieux :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le prix par utilisateur augmente rapidement pour les grandes \u00e9quipes (\u00e9quipe de 3 personnes sur Standard = $297\/mois)<\/li>\n\n\n\n<li>La personnalisation des rapports est encore limit\u00e9e dans les plans inf\u00e9rieurs<\/li>\n\n\n\n<li>Plus faible sur le suivi non social (actualit\u00e9s, sites d'\u00e9valuation, forums)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#e8f4ee\"><strong>Verdict g\u00e9n\u00e9ral :<\/strong> La meilleure option de cette liste pour les \u00e9quipes social-first qui souhaitent une gestion, une \u00e9coute et un suivi du retour sur investissement en une seule plateforme. Si vous avez besoin d'une couverture plus large du web ou des sites d'\u00e9valuation, associez-la \u00e0 un outil de suivi d\u00e9di\u00e9.<\/p>\n\n\n\n<h2 id=\"conclusion\" class=\"wp-block-heading\"><strong>Comment choisir un outil de surveillance de la r\u00e9putation d'une marque<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 ce stade, vous avez sans doute remarqu\u00e9 qu'il n'y a pas une seule option qui s'impose clairement comme la \u201c meilleure \u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certains outils sont parfaits pour les avis, d'autres sont con\u00e7us pour les \u00e9quipes r\u00e9parties sur plusieurs sites, et d'autres encore s'av\u00e8rent plus pertinents lorsque vous avez besoin d'une veille globale sur les r\u00e9seaux sociaux, le Web, l'actualit\u00e9 et l'IA.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le moyen le plus simple de cerner vos besoins et de choisir le logiciel de gestion de la r\u00e9putation le mieux adapt\u00e9 \u00e0 votre marque est de commencer par d\u00e9terminer ce que vous devez r\u00e9ellement surveiller :<\/p>\n\n\n<div class=\"acf-tools-table\">\n    <table class=\"acf-tools-table__table\">\n        <thead class=\"acf-tools-table__thead\">\n            <tr class=\"acf-tools-table__row acf-tools-table__row--header\">\n                                    <th class=\"acf-tools-table__cell acf-tools-table__cell--header\">\n                        Type d'entreprise \/ besoin                    <\/th>\n                                    <th class=\"acf-tools-table__cell acf-tools-table__cell--header\">\n                        Les outils les mieux adapt\u00e9s                    <\/th>\n                            <\/tr>\n        <\/thead>\n        <tbody class=\"acf-tools-table__tbody\">\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Marketing solo ou petite \u00e9quipe avec un budget serr\u00e9<\/p>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Plan d'entr\u00e9e de Google Alerts + Brand24<\/p>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Entreprise de services locaux<\/p>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Rassembler, \u00e9largir ou surveiller<\/p>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Franchise ou marque multilocale<\/p>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Chatmeter ou ReviewTrackers<\/p>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Agence de marketing<\/p>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Grade.us pour la gestion des examens en marque blanche ; Brand24 pour les projets de suivi des clients<\/p>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Gestion des m\u00e9dias sociaux + suivi de base<\/p>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Agorapulse<\/p>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                    <tr class=\"acf-tools-table__row\">\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Marque de taille moyenne \u00e0 grande qui a besoin de tout<\/p>\n                                                    <\/div>\n                    <\/td>\n                                    <td class=\"acf-tools-table__cell\">\n                        <div class=\"acf-tools-table__wrapper\">\n                                                                                        <p class=\"p1\">Brand24 pour une surveillance compl\u00e8te et des informations sur l'IA ; Brandwatch pour une intelligence \u00e0 l'\u00e9chelle de l'entreprise<\/p>\n                                                    <\/div>\n                    <\/td>\n                            <\/tr>\n                <\/tbody>\n    <\/table>\n<\/div>\n\n\n\n<h2 id=\"why-is-brand-reputation-monitoring-important\" class=\"wp-block-heading\">Pourquoi la surveillance de la r\u00e9putation de la marque est-elle importante ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La r\u00e9putation peut sembler un peu abstraite jusqu'\u00e0 ce qu'elle commence \u00e0 avoir une incidence sur le nombre de clics, les ventes, les avis ou le fait qu'un client vous choisisse plut\u00f4t qu'un concurrent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les chiffres parlent d'eux-m\u00eames :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" rel=\"noopener\">93% des consommateurs<\/a> lire les commentaires en ligne avant de prendre une d\u00e9cision d'achat<\/li>\n\n\n\n<li><a href=\"https:\/\/sqmagazine.co.uk\/online-review-statistics\/\" target=\"_blank\" rel=\"noopener\">98% des acheteurs<\/a> Lisez les avis avant d'acheter en ligne, surtout s'il s'agit de marques que vous ne connaissez pas.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.brightlocal.com\/resources\/online-reviews-statistics\/\" target=\"_blank\" rel=\"noopener\">94% de personnes<\/a> d\u00e9clarent qu'une mauvaise critique les a incit\u00e9s \u00e0 \u00e9viter une entreprise<\/li>\n\n\n\n<li>A <a href=\"https:\/\/shapo.io\/blog\/review-statistics\/\" target=\"_blank\" rel=\"noopener\">Augmentation de la note d'une \u00e9toile<\/a> peut augmenter les recettes de 5-9%<\/li>\n\n\n\n<li><a href=\"https:\/\/www.demandsage.com\/online-review-statistics\/\" target=\"_blank\" rel=\"noopener\">72% des consommateurs<\/a> d\u00e9clarent que les avis positifs augmentent leur confiance dans une entreprise<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Au-del\u00e0 des critiques, <strong>Le march\u00e9 de la gestion de la r\u00e9putation en ligne conna\u00eet lui-m\u00eame une croissance rapide. Son valeur est estim\u00e9e \u00e0 <a href=\"https:\/\/www.mordorintelligence.com\/industry-reports\/online-reputation-management-market\" target=\"_blank\" rel=\"noopener\">$6.88 milliards en 2025<\/a> et devrait atteindre $14 milliards d'ici 2031<\/strong>. Cet investissement en dit long sur le s\u00e9rieux avec lequel les entreprises abordent d\u00e9sormais cette question.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac453000e572&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac453000e572\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"1140\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-1140x1140.jpg\" alt=\"Le march\u00e9 de la gestion de la r\u00e9putation en ligne est pass\u00e9 de 0,88 milliard en 2025 \u00e0 un montant estim\u00e9 \u00e0  milliard d&#039;ici 2031, soit une augmentation de 103%.\" class=\"wp-image-185577\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-1140x1140.jpg 1140w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-250x250.jpg 250w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-12x12.jpg 12w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-300x300.jpg 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-60x60.jpg 60w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-64x64.jpg 64w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-314x314.jpg 314w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-159x159.jpg 159w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-48x48.jpg 48w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-42x42.jpg 42w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-90x90.jpg 90w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final-80x80.jpg 80w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/09\/online-reputation-management-market-size-final.jpg 1200w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">La taille du march\u00e9 de la gestion de la r\u00e9putation en ligne devrait passer de $6,88 milliards \u00e0 $14 milliards<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ce qui m\u2019a le plus surpris, cependant, c\u2019est \u00e0 quel point la r\u00e9putation en ligne d\u2019une marque repose d\u00e9sormais sur les r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l\u2019IA. Quand quelqu\u2019un demande \u00e0 ChatGPT : \u201c Quel outil de gestion de projet devrais-je utiliser ? \u201d, <strong>Votre r\u00e9putation dans cette r\u00e9ponse compte tout autant que votre note sur Google Avis.<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La plupart des marques ne s'int\u00e9ressent toujours pas de tr\u00e8s pr\u00e8s \u00e0 cet aspect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cela cr\u00e9e un angle mort assez important, d\u2019autant plus que la r\u00e9putation se construit d\u00e9sormais \u00e0 travers tant de canaux diff\u00e9rents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Et avec <a href=\"https:\/\/brand24.com\/blog\/fr\/reputation-de-la-marque\/\" target=\"_blank\" rel=\"noopener\">r\u00e9putation de la marque<\/a> gr\u00e2ce \u00e0 la surveillance, vous pouvez :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se pr\u00e9munir contre les crises avant qu'elles ne s'aggravent<\/li>\n\n\n\n<li>Identifiez les probl\u00e8mes r\u00e9currents avant qu'ils n'entament la fid\u00e9lit\u00e9 des clients<\/li>\n\n\n\n<li>D\u00e9couvrez o\u00f9 vos concurrents gagnent ou perdent la confiance de leurs clients<\/li>\n\n\n\n<li>Am\u00e9liorer la visibilit\u00e9 sur les moteurs de recherche, les r\u00e9seaux sociaux, les avis en ligne et les r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l'IA<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En d'autres termes, vous ne vous contentez pas de prot\u00e9ger votre r\u00e9putation ; vous contribuez activement \u00e0 renforcer l'image positive de votre marque sur Internet.<\/p>\n\n\n<style>.acf-quote-square{padding:40px 30px;background-color:#e8f4ee;border-radius:20px;max-width:640px;margin-left:auto;margin-right:auto}@media(min-width: 768px){.acf-quote-square{padding:62px 91px}}.acf-quote-square__icon{margin-bottom:20px}@media(min-width: 768px){.acf-quote-square__icon{margin-bottom:36px}}.acf-quote-square__quote{font-family:\"Inter\",sans-serif;font-size:16px;line-height:26px;margin-bottom:20px}@media(min-width: 768px){.acf-quote-square__quote{font-size:18px;line-height:30px}}@media(min-width: 576px){.acf-quote-square__quote{margin-bottom:44px}}.acf-quote-square__quote:last-child{margin-bottom:0}@media(min-width: 576px){.acf-quote-square__row{display:flex;gap:25px;align-items:center}}.acf-quote-square__author-image{width:60px;height:60px;border-radius:50%;overflow:hidden;flex-shrink:0;margin-bottom:10px}@media(min-width: 768px){.acf-quote-square__author-image{width:80px;height:80px;margin-bottom:0}}.acf-quote-square__author-image img{width:100%;height:100%;object-fit:cover}.acf-quote-square__author-name{font-size:16px;line-height:140%;font-weight:700;margin-bottom:4px}@media(min-width: 768px){.acf-quote-square__author-name{font-size:18px;line-height:140%}}.acf-quote-square__author-linkedin{display:inline-block;position:relative;top:-4px;margin-left:8px}.acf-quote-square__author-linkedin svg{width:24px;height:24px}.acf-quote-square__author-position{font-size:12px;line-height:100%;max-width:95%}@media(min-width: 576px){.acf-quote-square__author-position{max-width:100%}}.acf-quote-square--primary{background-color:#00ef88}.acf-quote-square--primary .acf-quote-square__quote,.acf-quote-square--primary .acf-quote-square__author-name,.acf-quote-square--primary .acf-quote-square__author-position{color:#000}.acf-quote-square--primary .acf-quote-square__icon svg path{fill:#000}.acf-quote-square--violet{background-color:#000}.acf-quote-square--violet .acf-quote-square__quote,.acf-quote-square--violet .acf-quote-square__author-name,.acf-quote-square--violet .acf-quote-square__author-position{color:#fff}.acf-quote-square--violet .acf-quote-square__icon svg path{fill:#bf00ff}<\/style><div class=\"acf-quote-square acf-quote-square--default\">\n            <div class=\"acf-quote-square__icon\">\n            <svg width=\"53\" height=\"46\" viewbox=\"0 0 53 46\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M52.9064 22.6459H41.2236C41.4114 25.3738 42.318 27.7372 43.9479 29.7374C45.5763 31.7361 48.5625 33.7452 52.9064 35.7631L47.5716 45.7405C40.6068 42.676 35.6846 39.145 32.8005 35.1461C29.9178 31.1471 28.4758 25.6912 28.4758 18.7783V0H52.9079V22.6459H52.9064ZM24.4321 22.6459H12.7492C12.9371 25.3738 13.8437 27.7372 15.4736 29.7374C17.102 31.7361 20.0882 33.7452 24.4321 35.7631L19.0972 45.7405C12.1325 42.676 7.21028 39.145 4.32617 35.1461C1.44206 31.1471 0 25.6912 0 18.7783V0H24.4321V22.6459Z\" fill=\"#00EF88\"\/>\n<\/svg>        <\/div>\n                <div class=\"acf-quote-square__quote\">On pense souvent que le suivi de la r\u00e9putation d\u2019une marque vise uniquement \u00e0 pr\u00e9venir les crises de r\u00e9putation. En r\u00e9alit\u00e9, cependant, nous pouvons et devons la fa\u00e7onner activement. Le suivi des mentions, des avis et des commentaires sur la marque fournit des retours d\u2019exp\u00e9rience utiles sur le march\u00e9. Fort de ces informations, vous pouvez adapter votre strat\u00e9gie de communication afin de permettre \u00e0 votre public de bien comprendre votre marque, les probl\u00e8mes qu\u2019elle r\u00e9sout et sa fiabilit\u00e9.<\/div>\n        <div class=\"acf-quote-square__row\">\n                    <div class=\"acf-quote-square__author-image\">\n                <img decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-80x80.webp\" class=\"attachment-author-avatar size-author-avatar\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-80x80.webp 80w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-250x250.webp 250w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-12x12.webp 12w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-60x60.webp 60w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-64x64.webp 64w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-314x314.webp 314w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-48x48.webp 48w, https:\/\/brand24.com\/blog\/app\/uploads\/2026\/05\/Marlena-Stremler-Matysiak-PR-Expert-Brand24-1-42x42.webp 42w\" sizes=\"auto, (max-width: 80px) 100vw, 80px\" \/>            <\/div>\n                <div class=\"acf-quote-square__author-content\">\n                            <div class=\"acf-quote-square__author-name\">\n                    Marlena Stremler-Matysiak                                            <a class=\"acf-quote-square__author-linkedin\" href=\"https:\/\/www.linkedin.com\/in\/marlena-stremler\/\" target=\"_blank\"><svg width=\"21.1111\" height=\"21.1111\" viewbox=\"-0.5556 0 21.1111 21.1111\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M18.5195 0H1.47656C0.660156 0 0 0.680338 0 1.52149V19.5855C0 20.4267 0.660156 21.1111 1.47656 21.1111H18.5195C19.3359 21.1111 20 20.4267 20 19.5896V1.52149C20 0.680338 19.3359 0 18.5195 0ZM5.93359 17.9898H2.96484V7.91254H5.93359V17.9898ZM4.44922 6.53949C3.49609 6.53949 2.72656 5.72721 2.72656 4.72526C2.72656 3.7233 3.49609 2.91102 4.44922 2.91102C5.39844 2.91102 6.16797 3.7233 6.16797 4.72526C6.16797 5.7231 5.39844 6.53949 4.44922 6.53949ZM17.043 17.9898H14.0781V13.0913C14.0781 11.9245 14.0586 10.4195 12.5352 10.4195C10.9922 10.4195 10.7578 11.6936 10.7578 13.0089V17.9898H7.79688V7.91254H10.6406V9.28971H10.6797C11.0742 8.49805 12.043 7.66102 13.4844 7.66102C16.4883 7.66102 17.043 9.7474 17.043 12.4605V17.9898Z\" fill=\"#2058B7\"\/>\n<\/svg><\/a>\n                                    <\/div>\n                                        <div class=\"acf-quote-square__author-position\">Responsable mondial des relations publiques<\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h2 id=\"conclusion-brand-reputation-monitoring-checklist\" class=\"wp-block-heading\">Conclusion : Liste de contr\u00f4le pour la surveillance de la r\u00e9putation de la marque<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous ne devez retenir qu'une seule chose de ce guide, que ce soit celle-ci : <strong>Une bonne surveillance de la r\u00e9putation consiste \u00e0 rep\u00e9rer les bons signaux suffisamment t\u00f4t pour pouvoir y donner suite.<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cela implique de ne pas se limiter au suivi des avis. En fonction de votre activit\u00e9, vous devrez peut-\u00eatre surveiller les r\u00e9seaux sociaux, l'actualit\u00e9, les forums, les podcasts et m\u00eame les r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l'IA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Et c'est justement pour \u00e7a que <strong>En 2026, la surveillance de la r\u00e9putation d'une marque ne sera plus une option, mais une infrastructure indispensable<\/strong>. Voici comment poser des bases solides :<\/p>\n\n\n<style>.acf-numeric-list__list{list-style:none;padding:0;margin:0}.acf-numeric-list__item{display:grid;grid-template-columns:1.875rem 1fr;grid-template-rows:1fr;align-items:center;gap:1.5625rem;margin-bottom:.9375rem}.acf-numeric-list__item:last-child{margin-bottom:0}.acf-numeric-list__number{background-color:#00ef88;color:#000;border-radius:50%;width:1.875rem;height:1.875rem;display:flex;align-items:center;justify-content:center;font-weight:600}<\/style><div class=\"acf-numeric-list\">\n    <ul class=\"acf-numeric-list__list\">\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">1<\/span>\n                <span class=\"acf-numeric-list__text\">Choisissez votre outil principal en fonction du budget, de la taille de l'\u00e9quipe et de l'\u00e9tendue de la surveillance.<\/span>\n            <\/li>\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">2<\/span>\n                <span class=\"acf-numeric-list__text\">Mettez en place des projets de mots-cl\u00e9s pour votre nom de marque, vos noms de produits, vos personnes cl\u00e9s et vos concurrents.<\/span>\n            <\/li>\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">3<\/span>\n                <span class=\"acf-numeric-list__text\">Configurer des alertes en temps r\u00e9el pour les pics de sentiments n\u00e9gatifs<\/span>\n            <\/li>\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">4<\/span>\n                <span class=\"acf-numeric-list__text\">Surveiller les plateformes d'\u00e9valuation pertinentes pour votre secteur d'activit\u00e9 (et pas seulement Google)<\/span>\n            <\/li>\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">5<\/span>\n                <span class=\"acf-numeric-list__text\">Suivi de la visibilit\u00e9 des chatbots d'IA - comment votre marque est-elle d\u00e9crite dans ChatGPT, Gemini, Perplexity ?<\/span>\n            <\/li>\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">6<\/span>\n                <span class=\"acf-numeric-list__text\">Attribuer la responsabilit\u00e9 de la r\u00e9ponse - qui s'occupe des critiques n\u00e9gatives ? Dans quel d\u00e9lai ?<\/span>\n            <\/li>\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">7<\/span>\n                <span class=\"acf-numeric-list__text\">Un rapport mensuel sur la r\u00e9putation couvrant la tendance du sentiment, le volume, les principales sources et les sujets cl\u00e9s.<\/span>\n            <\/li>\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">8<\/span>\n                <span class=\"acf-numeric-list__text\">Utiliser la surveillance des concurrents pour \u00e9valuer votre part de voix<\/span>\n            <\/li>\n                    <li class=\"acf-numeric-list__item\">\n                <span class=\"acf-numeric-list__number\">9<\/span>\n                <span class=\"acf-numeric-list__text\">Agir sur la base des informations recueillies - le suivi ne cr\u00e9e de la valeur que lorsqu'il modifie le comportement.<\/span>\n            <\/li>\n            <\/ul>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pour finir, voici mon avis : <strong>Les marques qui se distinguent en mati\u00e8re de r\u00e9putation ne sont pas celles qui recueillent le plus d'avis cinq \u00e9toiles.<\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce sont eux qui r\u00e9agissent le plus rapidement, qui tirent les le\u00e7ons des retours d'exp\u00e9rience et qui restent pr\u00e9sents l\u00e0 o\u00f9 les discussions ont r\u00e9ellement lieu, y compris sur des plateformes qui n'existaient pas il y a trois ans.<\/p>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--default acf-simple-cta--no-icon\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Surveillez la r\u00e9putation de votre marque !<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=246\" class=\"acf-simple-cta__btn\" target=\"\">Commencez l'essai !<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-b24-faq b24-faq\"><h2 class=\"b24-faq__header\">FAQ<\/h2><div class=\"b24-faq__items\">\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">Qu'est-ce que la surveillance de la r\u00e9putation d'une marque ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">La veille de la r\u00e9putation d'une marque consiste \u00e0 suivre la mani\u00e8re dont les internautes per\u00e7oivent et parlent de votre marque en ligne : sur les r\u00e9seaux sociaux, les sites d'avis, dans la presse, sur les forums, dans les podcasts et, de plus en plus, dans les r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l'IA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce processus implique la collecte et l'analyse des mention de la marque, l'identification des tendances en mati\u00e8re de sentiments, la d\u00e9tection pr\u00e9coce des crises et l'\u00e9laboration d'une image plus claire de la fa\u00e7on dont le public per\u00e7oit votre entreprise.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">Pourquoi ai-je besoin d'outils de surveillance de la r\u00e9putation de ma marque ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">La surveillance manuelle est pratiquement impossible \u00e0 grande \u00e9chelle. Ces outils automatisent la collecte de donn\u00e9es mention \u00e0 partir de dizaines de sources, fournissent une analyse des sentiments, envoient des alertes en temps r\u00e9el et g\u00e9n\u00e8rent des rapports, ce qui permet de gagner des heures de travail tout en rep\u00e9rant des \u00e9l\u00e9ments qui vous \u00e9chapperaient autrement.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">Quelle est la diff\u00e9rence entre le suivi de la r\u00e9putation d'une marque et l'\u00e9coute sociale ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">L'\u00e9coute des r\u00e9seaux sociaux se concentre principalement sur les conversations qui ont lieu sur les r\u00e9seaux sociaux. La veille de la r\u00e9putation de marque a une port\u00e9e plus large et peut \u00e9galement englober les avis, les actualit\u00e9s, les blogs, les forums, les podcasts et les r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l'IA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il existe toutefois de nombreux recoupements. Des outils tels que Brand24, Brandwatch et Agorapulse associent les fonctionnalit\u00e9s de social listening \u00e0 des fonctionnalit\u00e9s plus larges de veille de r\u00e9putation, chacun pr\u00e9sentant des atouts sp\u00e9cifiques et couvrant des sources diff\u00e9rentes.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">Combien co\u00fbtent les outils de surveillance de la r\u00e9putation de la marque ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">Vous pouvez commencer gratuitement avec Google Alerts ou la formule gratuite d'Agorapulse. Les formules payantes de cette liste commencent \u00e0 environ $79 par utilisateur et par mois pour Agorapulse, $99 par mois pour GatherUp et Grade.us, et $199 par mois pour Brand24..<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les outils destin\u00e9s aux entreprises, tels que Brandwatch, Chatmeter et Birdeye, n\u00e9cessitent g\u00e9n\u00e9ralement un devis personnalis\u00e9. V\u00e9rifiez toujours ce qui est r\u00e9ellement inclus dans la formule d\u2019entr\u00e9e de gamme, notamment les fonctionnalit\u00e9s d\u2019IA, le nombre de sites, d\u2019utilisateurs et de sources surveill\u00e9es.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">Les outils de surveillance de la r\u00e9putation des marques peuvent-ils suivre les chatbots IA mention ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">Oui, mais seuls certains outils le font. Brand24 est l'option la plus performante dans ce domaine, puisqu'elle assure le suivi des mention sur ChatGPT, Gemini, Perplexity, Claude, Grok et d'autres plateformes. Cela rev\u00eat une importance croissante, car de plus en plus de consommateurs utilisent l'IA pour d\u00e9couvrir et \u00e9valuer des marques.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">Quels sont les meilleurs outils d'analyse de la r\u00e9putation de marque bas\u00e9s sur l'IA ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">Brand24, Brandwatch, Birdeye et Chatmeter sont tous d'excellentes solutions bas\u00e9es sur l'IA, mais elles sont con\u00e7ues pour des t\u00e2ches diff\u00e9rentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Brand24 est la solution id\u00e9ale pour une veille globale sur les r\u00e9seaux sociaux, les actualit\u00e9s, les forums, les avis et les r\u00e9ponses g\u00e9n\u00e9r\u00e9es par l\u2019IA, gr\u00e2ce \u00e0 ses fonctionnalit\u00e9s int\u00e9gr\u00e9es d\u2019analyse des sentiments, des th\u00e8mes et des anomalies. Brandwatch est quant \u00e0 lui plus performant pour la veille consommateurs \u00e0 grande \u00e9chelle, l\u2019analyse historique et la d\u00e9tection des risques de r\u00e9putation.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Birdeye met davantage l'accent sur les avis, la r\u00e9putation locale et la visibilit\u00e9 dans les r\u00e9sultats de recherche bas\u00e9s sur l'IA, tandis que Chatmeter s'av\u00e8re particuli\u00e8rement utile pour les enseignes disposant de plusieurs sites qui ont besoin d'analyses d'avis, d'une surveillance des risques et d'informations sur leurs performances locales.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">Comment r\u00e9pondre efficacement aux critiques n\u00e9gatives ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">Reconnaissez rapidement le probl\u00e8me, pr\u00e9sentez vos excuses lorsque cela s'impose, poursuivez la conversation en priv\u00e9 si n\u00e9cessaire, puis proposez une solution. La rapidit\u00e9 est essentielle : le taux de r\u00e9ponse le jour m\u00eame a un impact significatif sur la fa\u00e7on dont les autres lecteurs per\u00e7oivent votre marque.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">Que dois-je surveiller en plus de ma marque ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">Suivez les noms de produits, les principaux dirigeants, les fautes d\u2019orthographe courantes, les noms des concurrents et les mots-cl\u00e9s pertinents du secteur. Surveillez \u00e9galement les hashtags associ\u00e9s \u00e0 votre marque et, en 2026, configurez des alertes pour savoir comment les outils d\u2019IA d\u00e9crivent votre cat\u00e9gorie.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-b24-faq-item b24-faq__item\"><h3 class=\"b24-faq__question\"><button class=\"b24-faq__toggle\" type=\"button\" aria-expanded=\"false\"><span class=\"b24-faq__question-text\">La surveillance de la r\u00e9putation de la marque en vaut-elle la peine pour les petites entreprises ?<\/span><span class=\"b24-faq__toggle-icon-container\" aria-hidden=\"true\"><span class=\"b24-faq__toggle-icon\" aria-hidden=\"true\"><\/span><\/span><\/button><\/h3><div class=\"b24-faq__answer\">\n<p class=\"wp-block-paragraph\">Tout \u00e0 fait. En r\u00e9alit\u00e9, les petites entreprises ont souvent plus \u00e0 perdre \u00e0 cause d\u2019un seul avis n\u00e9gatif qui devient viral que les grandes entreprises. La bonne nouvelle, c\u2019est qu\u2019il existe des solutions abordables et qu\u2019il n\u2019est pas n\u00e9cessaire de surveiller l\u2019ensemble d\u2019Internet d\u00e8s le premier jour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Commencez par les endroits o\u00f9 les clients sont le plus susceptibles de parler de vous : g\u00e9n\u00e9ralement les avis Google, une ou deux plateformes de r\u00e9seaux sociaux et les sites sp\u00e9cialis\u00e9s dans votre secteur d\u2019activit\u00e9. Configurez des alertes pour le nom de votre entreprise et r\u00e9pondez rapidement aux commentaires n\u00e9gatifs. Si les mentions commencent \u00e0 s\u2019accumuler, il est temps de passer \u00e0 un outil de veille plus complet.<\/p>\n<\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Vous voulez avoir la meilleure r\u00e9putation possible en ligne ? Utilisez des outils de surveillance de la r\u00e9putation de votre marque. Voici les 10 meilleurs !<\/p>","protected":false},"author":78,"featured_media":167957,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4144],"tags":[48,604,3855,3852],"class_list":["post-127380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brand-management","tag-brand-reputation","tag-brand-reputation-monitoring","tag-brand-reputation-monitoring-tools","tag-brand-reputation-tools"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Your brand reputation can shift fast. Want to stay on top? 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