{"id":168128,"date":"2024-09-18T16:13:13","date_gmt":"2024-09-18T14:13:13","guid":{"rendered":"https:\/\/brand24.com\/blog\/?p=168128"},"modified":"2026-02-24T14:38:31","modified_gmt":"2026-02-24T13:38:31","slug":"consumer-research","status":"publish","type":"post","link":"https:\/\/brand24.com\/blog\/consumer-research\/","title":{"rendered":"How to Do Consumer Research in Less than 30 Minutes?\u00a0"},"content":{"rendered":"\n<p><strong>How long does consumer research usually take? A quick Google search might tell you 6 to 12 weeks. <\/strong><\/p>\n\n\n\n<p><strong>But what if I told you there&#8217;s a way to do it in under 30 minutes? Sounds too good to be true? Well, it&#8217;s not! <\/strong><\/p>\n\n\n\n<p><strong>Fast and effective consumer research is possible with the right tools and strategies. Keep reading to find out how.<\/strong><\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#eeffee\"><strong>Consumer research<\/strong>&nbsp;is the process of gathering and analyzing information about consumers&#8217; preferences, behaviors, and needs. It helps businesses understand their target market to improve products, services, and marketing strategies. This research can involve surveys, interviews, focus groups, and data analysis.<\/p>\n\n\n\n<p>Traditional consumer research is often a complex, time-consuming process. <\/p>\n\n\n\n<p>It usually involves hiring external <a href=\"https:\/\/brand24.com\/for-agencies\/\" target=\"_blank\" rel=\"noopener\" title=\"\">agencies<\/a> or dedicating entire teams to focus on it for weeks.<\/p>\n\n\n\n<p>Let&#8217;s face it, that approach is not only expensive but also inefficient.<\/p>\n\n\n\n<p>Fortunately, more efficient market research methods have emerged with advancements in AI software and <a href=\"https:\/\/brand24.com\/blog\/business-intelligence-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">business intelligence tools<\/a>. <\/p>\n\n\n\n<p>These automated solutions require fewer resources while delivering results that are just as accurate, if not more precise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"definition\">What is consumer research? Definition<\/h2>\n\n\n\n<p>Consumer research is all about understanding what makes people tick when they\u2019re deciding what to buy.&nbsp;<\/p>\n\n\n\n<p>Imagine being a detective, but instead of solving crimes, you\u2019re solving the mystery of why someone chooses one product over another.&nbsp;<\/p>\n\n\n\n<p>It involves gathering information on people\u2019s preferences, habits, and reactions to different products or services. <\/p>\n\n\n\n<p>By analyzing this data, companies can figure out how to improve their offerings and better connect with their audience.&nbsp;<\/p>\n\n\n\n<p>In simple terms, consumer research helps businesses get inside their customers\u2019 minds to meet their needs more effectively.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"purposes\">Purposes &amp; benefits of consumer research<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Understand customer needs<\/strong>: Helps businesses learn what their customers truly want and expect.<\/li>\n\n\n\n<li><strong>Improve products or services<\/strong>: Provides insights on how to enhance existing products or develop new ones based on customer preferences.<\/li>\n\n\n\n<li><strong>Identify market trends<\/strong>: Keeps companies up to date with changing trends and consumer behavior.<\/li>\n\n\n\n<li><strong>Reduce risks<\/strong>: Minimizes the chances of launching a product that fails to meet customer expectations or market demand.<\/li>\n\n\n\n<li><strong>Boost customer satisfaction<\/strong>: Helps tailor products, services, or marketing strategies to better satisfy customer needs.<\/li>\n\n\n\n<li><strong>Enhance marketing strategies<\/strong>: Allows companies to target the right audience with more effective messaging and promotions.<\/li>\n\n\n\n<li><strong>Stay competitive<\/strong>: Offers valuable information to help businesses stay ahead of competitors by understanding what drives customer choices.<\/li>\n\n\n\n<li><strong>Increase profitability<\/strong>: With better product offerings and targeted marketing, businesses can see higher sales and revenue.<\/li>\n<\/ul>\n\n\n<style>.acf-simple-cta{border-radius:20px;background-color:#fff;max-width:640px;margin:auto;margin-bottom:30px;padding:30px 15px}@media(min-width: 768px){.acf-simple-cta{padding:48px 62px 46px 62px}}.acf-simple-cta__title{font-size:22px !important;font-weight:600;line-height:23px !important;color:#000;text-align:center;margin-top:10px}@media(min-width: 576px){.acf-simple-cta__title{max-width:280px;text-align:left;margin-top:0}}.acf-simple-cta__title span{color:#00ef88}.acf-simple-cta__row{text-align:center}@media(min-width: 768px){.acf-simple-cta__row{display:flex;align-items:center;justify-content:space-between;gap:10px;text-align:left}}.acf-simple-cta__content{margin-bottom:20px;text-align:center}@media(min-width: 576px){.acf-simple-cta__content{display:flex;justify-content:center;align-items:center;gap:10px;width:100%;max-width:100%}}@media(min-width: 768px){.acf-simple-cta__content{align-items:center;justify-content:space-between;margin-bottom:0;max-width:66%}}.acf-simple-cta__btn{flex-shrink:0;border-radius:30px;padding:11px 21px;font-size:14px;line-height:18px;font-weight:500 !important;color:#000 !important;letter-spacing:-0.14px;background-color:#00ef88;border:none;transition:background-color .3s ease,opacity .3s ease;display:inline-block}.acf-simple-cta__btn:hover{background-color:#4bffae;text-decoration:none;opacity:.9}.acf-simple-cta__btn:focus-visible{outline:2px solid #00ef88}.acf-simple-cta--primary{background-color:#00ef88}.acf-simple-cta--primary .acf-simple-cta__title{color:#fff}.acf-simple-cta--primary .acf-simple-cta__title span{color:#000}.acf-simple-cta--primary .acf-simple-cta__btn{background-color:#000;color:#fff !important;transition:background-color .3s ease-in-out}.acf-simple-cta--primary .acf-simple-cta__btn:hover{background-color:#171717}.acf-simple-cta--violet{background-color:#000}.acf-simple-cta--violet .acf-simple-cta__title{color:#fff}.acf-simple-cta--violet .acf-simple-cta__title span{color:#bf00ff}.acf-simple-cta--violet .acf-simple-cta__btn{background-color:#bf00ff;color:#000 !important;transition:background-color .3s ease-in-out}.acf-simple-cta--violet .acf-simple-cta__btn:hover{background-color:#bf00ff}.acf-simple-cta--small{padding:20px 15px}@media(min-width: 768px){.acf-simple-cta--small{padding:33px 45px 31px 56px}}.acf-simple-cta--no-icon .acf-simple-cta__content{max-width:100%;width:auto}.acf-simple-cta--no-icon .acf-simple-cta__title{max-width:100%}@media(min-width: 768px){.acf-simple-cta--no-icon.acf-simple-cta--small .acf-simple-cta__content{max-width:55%}}<\/style>\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Conduct consumer research effortlessly!<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=251\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"methods\">How to do consumer research? Methods<\/h2>\n\n\n\n<p>There are many approaches to conducting consumer research.&nbsp;<\/p>\n\n\n\n<p>It usually involves data collection (often through interviews), sampling, data analysis, and reporting&#8230;<\/p>\n\n\n\n<p>But that is the more complicated option.<\/p>\n\n\n\n<p>I want to introduce a new approach to the consumer research process. It&#8217;s an innovative and original method of conducting consumer research.<\/p>\n\n\n\n<p>What are its biggest benefits?<\/p>\n\n\n\n<p>It&#8217;s fully automated and involves only 4 simple steps.<\/p>\n\n\n\n<p>Let&#8217;s get down to it!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ai-tools\">Step 1: Ask AI tools<\/h3>\n\n\n\n<p>AI tools are real repositories of knowledge and data. With their help, you can get a whole bunch of useful consumer insights in seconds. <\/p>\n\n\n\n<p>You just need two things: adequate prompting and the right tool.<\/p>\n\n\n\n<p>What I mean by the latter is that, of course, you could use Chat GPT&#8230; but did you know that some better AI-powered options are available?<\/p>\n\n\n\n<p><a href=\"https:\/\/brand24.com\/brand-assistant\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI Brand Assistant<\/a> by Brand24 is one of them.<\/p>\n\n\n\n<p>Let&#8217;s compare these two solutions and choose the better option for you!<\/p>\n\n\n\n<p>My test prompt is: Analyze consumer preferences for Costa Coffee.<\/p>\n\n\n\n<p>Both tools answered in a detailed way, mentioning several areas. Thus, I will compare the answers bit by bit.<\/p>\n\n\n\n<p>Let&#8217;s take Chat GPT as the first focusing on product offering and reception.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9eb06f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9eb06f\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"268\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-product-offering-min.png\" alt=\"Chat GPT: Costa Coffee consumer preferences analysis\" class=\"wp-image-168136\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-product-offering-min.png 735w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-product-offering-min-18x7.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-product-offering-min-300x109.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-product-offering-min-248x90.png 248w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Chat GPT: Costa Coffee consumer preferences analysis<\/figcaption><\/figure>\n\n\n\n<p>Well, the answer is general, to say the least. It doesn&#8217;t provide any market research insights, just general information that everybody at Costa knows.<\/p>\n\n\n\n<p>Let&#8217;s give <a href=\"https:\/\/brand24.com\/blog\/brand-assistant\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Brand Assistant<\/a> by Brand24 a chance.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9eb4ae&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9eb4ae\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"483\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-positive-sentiment-and-product-preferences-min.png\" alt=\"Brand Assistant by Brand24: AI-powered solution for consumer research\" class=\"wp-image-168137\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-positive-sentiment-and-product-preferences-min.png 848w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-positive-sentiment-and-product-preferences-min-18x10.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-positive-sentiment-and-product-preferences-min-300x171.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-positive-sentiment-and-product-preferences-min-248x141.png 248w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand Assistant by Brand24: AI-powered solution for consumer research<\/figcaption><\/figure>\n\n\n\n<p>There are several strong sides to this answer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It refers to a particular time frame ensuring up-to-date results.<\/li>\n\n\n\n<li>It is based on data collected through <a href=\"https:\/\/brand24.com\/blog\/what-is-media-monitoring-and-analysis\/\" target=\"_blank\" rel=\"noopener\" title=\"\">media monitoring<\/a> by our original tool.<\/li>\n\n\n\n<li>Every point is referenced so you can see the original source where your client said a particular thing. This way, you can be sure that the tool didn&#8217;t hallucinate the answer but based it on real customer behavior data.<\/li>\n\n\n\n<li>The insights are specific and actionable.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Now, let&#8217;s take a look at customer satisfaction and consumer behavior.<\/p>\n\n\n\n<p>While Chat GPT says generally&#8230;<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9eb93e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9eb93e\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"169\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-ambience-and-customer-experience-min.png\" alt=\"Chat GPT on consumer behavior\" class=\"wp-image-168138\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-ambience-and-customer-experience-min.png 740w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-ambience-and-customer-experience-min-18x4.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-ambience-and-customer-experience-min-300x69.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-chat-gpt-ambience-and-customer-experience-min-248x57.png 248w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Chat GPT on consumer behavior<\/figcaption><\/figure>\n\n\n\n<p>Brand24 has A LOT to say.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9ebd2b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9ebd2b\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"818\" height=\"301\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-consumer-behavior-insights-min.png\" alt=\"Brand24: AI Brand Assistant on consumer behavior\" class=\"wp-image-168139\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-consumer-behavior-insights-min.png 818w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-consumer-behavior-insights-min-18x7.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-consumer-behavior-insights-min-300x110.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-consumer-behavior-insights-min-248x91.png 248w\" sizes=\"auto, (max-width: 818px) 100vw, 818px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: AI Brand Assistant on consumer behavior<\/figcaption><\/figure>\n\n\n\n<p>What&#8217;s very important is that our Brand Assistant detected a tragic event involving a client&#8217;s severe allergic reaction. <\/p>\n\n\n\n<p>This is a key insight into Costa&#8217;s customer base and a good nudge to consider allergic people among its buyer personas.&nbsp;<\/p>\n\n\n\n<p>Besides that, our AI tool detected all the key target consumers&#8217; insights, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/brand24.com\/blog\/guide-to-social-media-engagement\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Social media engagement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/brand24.com\/blog\/sentiment-analysis\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Sentiment analysis<\/a><\/li>\n\n\n\n<li>Consumer perception of the promotional campaigns<\/li>\n\n\n\n<li>Influencers&#8217; impact on the company<\/li>\n<\/ul>\n\n\n\n<p>Last but not least, the Brand24 AI-powered Assistant can generate charts. <\/p>\n\n\n\n<p>These visual representations will help you understand your target market and <a href=\"https:\/\/brand24.com\/blog\/marketing-performance\/\" target=\"_blank\" rel=\"noopener\" title=\"\">marketing performance<\/a> in a given period.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9ec1e9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9ec1e9\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"705\" height=\"659\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-charts-min.png\" alt=\"Charts for Costa Coffee generated by AI Brand Assistant by Brand24\" class=\"wp-image-168140\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-charts-min.png 705w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-charts-min-13x12.png 13w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-charts-min-300x280.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-charts-min-170x159.png 170w\" sizes=\"auto, (max-width: 705px) 100vw, 705px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Charts for Costa Coffee generated by AI Brand Assistant by Brand24<\/figcaption><\/figure>\n\n\n\n<p>To sum up, both tools seem to work in the same way\u2014they are text-based interfaces, and when you type a question, they answer it.&nbsp;<\/p>\n\n\n\n<p>The main difference is that our AI Brand Assistant is connected to our own data collected via real-time media monitoring. <\/p>\n\n\n\n<p>Plus, our tool always adds references so that you can see the source (mention) cited.<\/p>\n\n\n\n<p>This ensures up-to-date and reliable insights.<\/p>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Try innovative research methods and understand your target market!<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=251\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p>Are you interested in what else you can ask our tool about?<\/p>\n\n\n\n<p>Check out the examples below:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>What do consumers dislike about Costa Coffee?<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9ec8f4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9ec8f4\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"813\" height=\"210\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-of-consumer-dislikes-min.png\" alt=\"Brand24: AI Brand Assistant on what consumers dislike about Costa Coffee\" class=\"wp-image-168141\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-of-consumer-dislikes-min.png 813w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-of-consumer-dislikes-min-18x5.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-of-consumer-dislikes-min-300x77.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-of-consumer-dislikes-min-248x64.png 248w\" sizes=\"auto, (max-width: 813px) 100vw, 813px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: AI Brand Assistant on what consumers dislike about Costa Coffee<\/figcaption><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>What are Costa&#8217;s strong aspects compared to Starbucks?<\/li>\n\n\n\n<li>Was customer satisfaction better or worse in the previous period?<\/li>\n\n\n\n<li>Which brands is Costa Coffee compared to?<\/li>\n\n\n\n<li>What is the trending topic among the customers?<\/li>\n\n\n\n<li>Present consumer statistics for August 2024.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9ecd41&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9ecd41\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"863\" height=\"598\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-with-a-chart-min.png\" alt=\"Brand24: AI Brand Assistant on consumer statistics for August 2024\" class=\"wp-image-168142\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-with-a-chart-min.png 863w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-with-a-chart-min-18x12.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-with-a-chart-min-300x208.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-summary-with-a-chart-min-229x159.png 229w\" sizes=\"auto, (max-width: 863px) 100vw, 863px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: AI Brand Assistant on consumer statistics for August 2024<\/figcaption><\/figure>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>What is the most mentioned product?<\/li>\n\n\n\n<li>What time is the target audience most active on TikTok?<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"audience\">Step 2: Ask the target audience<\/h3>\n\n\n\n<p>That&#8217;s usually one of the most daunting parts of customer research. <\/p>\n\n\n\n<p>You have to design surveys, plan their distribution, and invent strategies to encourage people to actually participate.<\/p>\n\n\n\n<p>Here are some of my secret tips on <a href=\"https:\/\/brand24.com\/blog\/how-to-collect-customer-feedback\/\" target=\"_blank\" rel=\"noopener\" title=\"\">how to collect customer feedback<\/a> effectively:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ask the right questions<\/strong>: Focus on specific questions that get to the heart of the customer&#8217;s experience. Avoid long surveys, and keep it simple!<\/li>\n\n\n\n<li><strong>Time it right<\/strong>: Request feedback when the customer&#8217;s experience is fresh in their mind\u2014right after a purchase or interaction.<\/li>\n\n\n\n<li><strong>Make it easy<\/strong>: Use simple, accessible platforms like email, in-app surveys, or SMS to make it convenient for customers to respond.<\/li>\n\n\n\n<li><strong>Incentivize participation<\/strong>: Offer small rewards, such as discounts or freebies, to encourage customers to provide feedback.<\/li>\n\n\n\n<li><strong>Be genuine<\/strong>: Let customers know their feedback really matters and will be used to improve their experience. It builds trust and increases response rates.<\/li>\n\n\n\n<li><strong>Follow up<\/strong>: If a customer gives feedback, especially negative, follow up with them to show you&#8217;re listening and actively working to improve. This supports <a href=\"https:\/\/brand24.com\/blog\/how-building-brand-loyalty-will-increase-your-revenue\/\" target=\"_blank\" rel=\"noopener\" title=\"\">building brand loyalty<\/a> and shows you care.<\/li>\n<\/ul>\n\n\n\n<p>While surveys are undoubtedly the best way to get precise answers to your specific questions, they are not the only way to receive consumer feedback.<\/p>\n\n\n\n<p>You can also leverage <a href=\"https:\/\/brand24.com\/blog\/social-listening-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">social listening tools<\/a>.&nbsp;<\/p>\n\n\n\n<p>Setting up a <a href=\"https:\/\/brand24.com\/blog\/social-media-monitoring\/\" target=\"_blank\" rel=\"noopener\" title=\"\">social media monitoring<\/a> project with a dedicated keyword lets you track all the online mentions of brands, products, and services. <\/p>\n\n\n\n<p>This way, you can easily learn what customers say about you online.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9ed2d5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9ed2d5\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"813\" height=\"823\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-mentions-min.png\" alt=\"Brand24: Costa Coffee mentions by consumers\" class=\"wp-image-168143\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-mentions-min.png 813w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-mentions-min-12x12.png 12w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-mentions-min-300x304.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-mentions-min-60x60.png 60w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-mentions-min-64x64.png 64w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-mentions-min-157x159.png 157w\" sizes=\"auto, (max-width: 813px) 100vw, 813px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: Costa Coffee mentions by consumers<\/figcaption><\/figure>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Collect data with an AI-powered social listening tool!<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=251\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"competitors\">Step 3: Benchmark with competitors<\/h3>\n\n\n\n<p>Benchmarking with competitors is crucial in consumer research because it gives you a clear view of where your business stands in the market.&nbsp;<\/p>\n\n\n\n<p>By comparing your products, services, and customer experiences to those of competitors, you can identify gaps, opportunities, and areas for improvement.&nbsp;<\/p>\n\n\n\n<p>It also helps you understand what\u2019s working for others and what consumers are responding to, giving you insights to fine-tune your strategies.&nbsp;<\/p>\n\n\n\n<p>To do this effectively, track competitors\u2019 pricing, product features, customer feedback, and marketing tactics, and use that data to refine your approach and stay competitive.<\/p>\n\n\n\n<p>But you don&#8217;t have to do that manually, of course, as that would take ages.<\/p>\n\n\n\n<p>Brand24 is there to save the day.<\/p>\n\n\n\n<p>Our tool allows you to compare key <a href=\"https:\/\/brand24.com\/blog\/business-performance-metrics\/\" target=\"_blank\" rel=\"noopener\" title=\"\">business performance metrics<\/a> with those of your competitors.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9ed978&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9ed978\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"590\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-comparison-costa-coffee-starbucks-min.png\" alt=\"Brand24: Costa Coffee and Starbucks comparison\" class=\"wp-image-168144\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-comparison-costa-coffee-starbucks-min.png 1000w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-comparison-costa-coffee-starbucks-min-18x12.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-comparison-costa-coffee-starbucks-min-300x177.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-comparison-costa-coffee-starbucks-min-248x146.png 248w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: Costa Coffee and Starbucks comparison<\/figcaption><\/figure>\n\n\n\n<p>But not only that.<\/p>\n\n\n\n<p>You can still ask our AI-powered Brand Assistant for a detailed <a href=\"https:\/\/brand24.com\/blog\/perform-competitor-analysis\/\" target=\"_blank\" rel=\"noopener\" title=\"\">competitor analysis<\/a>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9edd7c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9edd7c\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"633\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-comparison-of-key-metrics-min.png\" alt=\"Brand24: AI Brand Assistant Starbucks and Costa Coffee comparison\" class=\"wp-image-168145\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-comparison-of-key-metrics-min.png 1000w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-comparison-of-key-metrics-min-18x12.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-comparison-of-key-metrics-min-300x190.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-comparison-of-key-metrics-min-248x157.png 248w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: AI Brand Assistant Starbucks and Costa Coffee comparison<\/figcaption><\/figure>\n\n\n\n<p>Still, Brand24 doesn&#8217;t stop here. Our tool can prepare tips and strategy for your company to win with your competitor in your target market.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d558f9ee121&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d558f9ee121\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"928\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-strategies-for-costa-coffee-to-compete-with-starbucks-min.png\" alt=\"Brand24: AI Brand Assistant on strategies for Costa Coffee to compete with Starbucks\" class=\"wp-image-168146\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-strategies-for-costa-coffee-to-compete-with-starbucks-min.png 1000w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-strategies-for-costa-coffee-to-compete-with-starbucks-min-13x12.png 13w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-strategies-for-costa-coffee-to-compete-with-starbucks-min-300x278.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/09\/consumer-research-brand24-ai-brand-assistant-strategies-for-costa-coffee-to-compete-with-starbucks-min-171x159.png 171w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: AI Brand Assistant on strategies for Costa Coffee to compete with Starbucks<\/figcaption><\/figure>\n\n\n\n<p>Could <a href=\"https:\/\/brand24.com\/use-case\/market-research\/\" target=\"_blank\" rel=\"noopener\" title=\"\">market research<\/a> be simpler than that? I don&#8217;t think so.<\/p>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Boost your marketing strategy with consumer insights!<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=251\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"listening\">Step 4: Keep on listening<\/h3>\n\n\n\n<p>Some might think the consumer research process ends here, but that\u2019s far from the truth!<\/p>\n\n\n\n<p>To protect and grow your business, you need to keep listening to your customers\u2014constantly. <\/p>\n\n\n\n<p>Why? <\/p>\n\n\n\n<p>Because buying behaviors can change, new demographics might emerge that need targeted approaches, or industry trends could shift overnight.<\/p>\n\n\n\n<p>The key takeaway is that conducting consumer research once doesn\u2019t mean you\u2019re finished. <\/p>\n\n\n\n<p>It\u2019s an ongoing cycle of gathering insights, adjusting your strategies, and repeating the process. <\/p>\n\n\n\n<p>Staying in tune with your audience is crucial for long-term success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"challenges\">Challenges in consumer research<\/h2>\n\n\n\n<p>Here are some common challenges in consumer research:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Changing consumer behavior<\/strong><\/h3>\n\n\n\n<p>People\u2019s preferences and habits can shift quickly, making it difficult to keep up with current trends.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Solution<\/h4>\n\n\n\n<p>Collect data continuously to ensure the freshest results and a thorough understanding of consumer psychology and habits. <\/p>\n\n\n\n<p>To streamline this task, use <a href=\"https:\/\/brand24.com\/blog\/media-monitoring-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">media monitoring tools<\/a>, such as Brand24.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Data overload<\/strong><\/h3>\n\n\n\n<p>With so much data available, it can be hard to sift through and identify what\u2019s truly relevant or valuable.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Solution<\/h4>\n\n\n\n<p>Leverage <a href=\"https:\/\/brand24.com\/blog\/ai-software\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI software<\/a> that analyzes data collection for you and provides actionable insights based on their research results.<\/p>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Brand24 has over 12 years of expertise in AI training.<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=251\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Bias in responses<\/strong><\/h3>\n\n\n\n<p>Consumers may not always provide honest feedback, either due to social pressure or misunderstanding the questions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Solution<\/h4>\n\n\n\n<p>Peek at your focus group on social media. That&#8217;s the first place where people go to share their honest opinions about products and services. <\/p>\n\n\n\n<p><a href=\"https:\/\/brand24.com\/blog\/what-is-social-listening\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Social listening<\/a> tools, like Brand24 for example, will support your marketing efforts in this area.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>High costs<\/strong><\/h3>\n\n\n\n<p>Traditional research methods like focus groups or in-depth surveys can be expensive and time-consuming.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Solution<\/h4>\n\n\n\n<p>Choose intelligent tools that collect both quantitative and qualitative data for you and draw automated conclusions based on analyzed resources.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Technological barriers<\/strong><\/h3>\n\n\n\n<p>Not all companies have access to the latest AI tools or data analysis software, limiting their ability to conduct efficient research.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Solution<\/h4>\n\n\n\n<p>That&#8217;s why you should not rely on external agencies to conduct your market research. <\/p>\n\n\n\n<p>Choose Brand24, a trusted tool that has specialized in media monitoring for the past 12 years and uses the newest technologies to ensure marketers gain all the needed demographic insights.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Privacy concerns<\/strong><\/h3>\n\n\n\n<p>Balancing the need for customer data with privacy regulations and ethical considerations can be challenging.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Solution<\/h4>\n\n\n\n<p><a href=\"https:\/\/brand24.com\/blog\/market-research-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Market research tools<\/a> like Brand24 rely on publicly available data shared by consumers themselves. Thus, researchers and marketers don&#8217;t have to worry about the privacy of customer segments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>More than DIY consumer research: Insights24<\/strong><\/h2>\n\n\n\n<p>If your team needs <strong>expert guidance<\/strong>, <strong>strategic interpretation<\/strong>, or simply <strong>more time back in your calendar<\/strong>, you might consider <strong><a href=\"https:\/\/insights24.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Insights24<\/a><\/strong>. It&#8217;s a <strong>strategic intelligence service<\/strong> that goes beyond what tools alone can deliver. While Brand24 provides real-time data and analytics, Insights24 turns that data into <strong>high-impact insights and recommendations<\/strong> tailored to your exact business questions.<\/p>\n\n\n\n<p><strong>Expert-led, bespoke intelligence<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom reports built by <strong>experienced analysts<\/strong>, not dashboards you have to interpret alone.<\/li>\n\n\n\n<li>Designed to answer <em>why<\/em> things are happening.<\/li>\n<\/ul>\n\n\n\n<p><strong>Actionable, strategic outcomes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear, practical recommendations you can act on right away.<\/li>\n\n\n\n<li>Competitive benchmarking and trend context included.<\/li>\n<\/ul>\n\n\n\n<p><strong>Saves time + reduces workload<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ideal if you don&#8217;t have in-house analysts or time to deep-dive into data yourself.<\/li>\n\n\n\n<li>Insights delivered with clarity, ready for teams, executives, or stakeholder presentations.<\/li>\n<\/ul>\n\n\n\n<p>If consumer research is critical to <strong>big decisions<\/strong> (like product launches, market positioning, or competitive strategy), Insights24 brings <strong>human expertise<\/strong> and <strong>tailored intelligence<\/strong> to help you act on point.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"conclusion\">Conclusion<\/h2>\n\n\n\n<p>In the past, marketers and researchers faced a tough challenge with consumer research.<\/p>\n\n\n\n<p>Today, thanks to innovative tools and strategies, it&#8217;s much easier to manage, right?<\/p>\n\n\n\n<p>The key to success lies in leveraging the latest technologies and approaches and letting the right tools do the heavy lifting. <\/p>\n\n\n\n<p>These solutions tackle the biggest hurdles\u2014like data overload, tracking shifting behaviors, and cutting research costs.<\/p>\n\n\n\n<p>So why not give it a shot?<\/p>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Gain consumer insights with ease.<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=251\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Final thoughts:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consumer research involves collecting and analyzing data about consumers&#8217; preferences, behaviors, and needs. It enables businesses to gain insights into their target audience, helping them refine their product, service, and marketing strategy.<\/li>\n\n\n\n<li>The 4 key steps of customer research include:\n<ul class=\"wp-block-list\">\n<li>Asking AI tools<\/li>\n\n\n\n<li>Asking your target audience<\/li>\n\n\n\n<li>Benchmarking with competitors<\/li>\n\n\n\n<li>Listening continuously<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Leverage AI-powered tools for precise and fast market research. This software addresses all customer research challenges and effectively supports your marketing efforts.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Many say consumer research takes 6-12 weeks. Not anymore! I\u2019ll show you how to do it in under 30 minutes with the right tools and strategies.<\/p>\n","protected":false},"author":79,"featured_media":168129,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4136],"tags":[],"class_list":["post-168128","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-strategy"],"acf":[],"aioseo_notices":[],"cf_author_first_name":"Agnieszka","cf_author_last_name":"Wolanin","_links":{"self":[{"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/posts\/168128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/comments?post=168128"}],"version-history":[{"count":19,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/posts\/168128\/revisions"}],"predecessor-version":[{"id":181765,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/posts\/168128\/revisions\/181765"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/media\/168129"}],"wp:attachment":[{"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/media?parent=168128"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/categories?post=168128"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/tags?post=168128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}