{"id":169650,"date":"2024-11-29T13:03:06","date_gmt":"2024-11-29T12:03:06","guid":{"rendered":"https:\/\/brand24.com\/blog\/?p=169650"},"modified":"2025-12-18T22:29:45","modified_gmt":"2025-12-18T21:29:45","slug":"product-reputation","status":"publish","type":"post","link":"https:\/\/brand24.com\/blog\/product-reputation\/","title":{"rendered":"Product Reputation: Strategy, Definition, and Tips [Guide for 2026]"},"content":{"rendered":"\n<p><strong>On October 18, 2024, the iconic sneakers New Balance 530 gained a tremendous reach of almost 3 MILLION people online. Can you believe that&#8217;s over 40 times what they usually get in a day?!&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>What&#8217;s more, all the mentions published on that day were POSITIVE! This boosted the NB530 product reputation, placing it in the TOP 34% of brands.<\/strong><\/p>\n\n\n\n<p><strong>What was the key to this massive business success?<\/strong><\/p>\n\n\n\n<p>I used an advanced <a href=\"https:\/\/brand24.com\/blog\/product-research\/\" target=\"_blank\" rel=\"noopener\" title=\"\">product research<\/a> tool to find out, and here&#8217;s what I learned:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd33d1&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd33d1\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"283\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-nb-530-anomaly-detection-first-min.png\" alt=\"Brand24 - product reputation management tool\" class=\"wp-image-169669\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-nb-530-anomaly-detection-first-min.png 869w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-nb-530-anomaly-detection-first-min-18x6.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-nb-530-anomaly-detection-first-min-300x98.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-nb-530-anomaly-detection-first-min-248x81.png 248w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24 &#8211; product reputation management tool<\/figcaption><\/figure>\n\n\n\n<p>With dedicated <a href=\"https:\/\/brand24.com\/blog\/business-automation-software\/\" target=\"_blank\" rel=\"noopener\" title=\"\">business automation software<\/a>, you can easily evaluate your product reputation and business success, but first things first.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#eeffee\"><strong>Product reputation<\/strong>&nbsp;refers to how consumers perceive a specific product. It consists of product quality, reliability, customer satisfaction, and the brand&#8217;s trustworthiness. A strong reputation results in increased customer loyalty and market competitiveness, while a negative one can lead to decreased sales or even a PR crisis.<\/p>\n\n\n\n<p>In today&#8217;s competitive marketplace, a product&#8217;s reputation can make or break its success.&nbsp;<\/p>\n\n\n\n<p>More than ever, consumers are influenced by online reviews, <a href=\"https:\/\/brand24.com\/blog\/word-of-mouth-marketing\/\" target=\"_blank\" rel=\"noopener\" title=\"\">word-of-mouth marketing<\/a>, and user-generated content on social media.<\/p>\n\n\n\n<p>Other key factors to a brand&#8217;s reputation are the company&#8217;s image and the stories brands tell.&nbsp;<\/p>\n\n\n\n<p>A strong product reputation builds trust, fosters brand loyalty, and can turn first-time buyers into lifelong advocates.&nbsp;<\/p>\n\n\n\n<p>Maintaining and improving products&#8217; and brands&#8217; reputations requires ongoing and strategic action, as well as continuous monitoring of the effects of your efforts.<\/p>\n\n\n\n<p>This article will explore actionable tips to not only establish a positive product reputation but also ensure it continues to grow in the face of ever-evolving consumer expectations.<\/p>\n\n\n\n<p>Ready to build a stellar product reputation?<\/p>\n\n\n\n<p>Let&#8217;s get started!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"definition\">What is product reputation? Definition<\/h2>\n\n\n\n<p>Product reputation is how people feel about a product based on their customer experience and what they hear from others.&nbsp;<\/p>\n\n\n\n<p>It&#8217;s built on product quality, reliability, and trust.&nbsp;<\/p>\n\n\n\n<p>When customers love a product, they talk about it, recommend it, and stick with it.&nbsp;<\/p>\n\n\n\n<p>Take the iPhone, for example. Apple has created a reputation for high-quality products, sleek design, cutting-edge features, and reliability.&nbsp;<\/p>\n\n\n\n<p>People know what to expect when they buy one.&nbsp;<\/p>\n\n\n\n<p>This strong product and <a href=\"https:\/\/brand24.com\/blog\/business-reputation\/\" target=\"_blank\" rel=\"noopener\" title=\"\">business reputation<\/a> keeps customers loyal and attracts new customers, even in a competitive market.&nbsp;<\/p>\n\n\n\n<p>A good product reputation can be a brand&#8217;s greatest asset.<\/p>\n\n\n<style>.acf-simple-cta{border-radius:20px;background-color:#fff;max-width:640px;margin:auto;margin-bottom:30px;padding:30px 15px}@media(min-width: 768px){.acf-simple-cta{padding:48px 62px 46px 62px}}.acf-simple-cta__title{font-size:22px !important;font-weight:600;line-height:23px !important;color:#000;text-align:center;margin-top:10px}@media(min-width: 576px){.acf-simple-cta__title{max-width:280px;text-align:left;margin-top:0}}.acf-simple-cta__title span{color:#00ef88}.acf-simple-cta__row{text-align:center}@media(min-width: 768px){.acf-simple-cta__row{display:flex;align-items:center;justify-content:space-between;gap:10px;text-align:left}}.acf-simple-cta__content{margin-bottom:20px;text-align:center}@media(min-width: 576px){.acf-simple-cta__content{display:flex;justify-content:center;align-items:center;gap:10px;width:100%;max-width:100%}}@media(min-width: 768px){.acf-simple-cta__content{align-items:center;justify-content:space-between;margin-bottom:0;max-width:66%}}.acf-simple-cta__btn{flex-shrink:0;border-radius:30px;padding:11px 21px;font-size:14px;line-height:18px;font-weight:500 !important;color:#000 !important;letter-spacing:-0.14px;background-color:#00ef88;border:none;transition:background-color .3s ease,opacity .3s ease;display:inline-block}.acf-simple-cta__btn:hover{background-color:#4bffae;text-decoration:none;opacity:.9}.acf-simple-cta__btn:focus-visible{outline:2px solid #00ef88}.acf-simple-cta--primary{background-color:#00ef88}.acf-simple-cta--primary .acf-simple-cta__title{color:#fff}.acf-simple-cta--primary .acf-simple-cta__title span{color:#000}.acf-simple-cta--primary .acf-simple-cta__btn{background-color:#000;color:#fff !important;transition:background-color .3s ease-in-out}.acf-simple-cta--primary .acf-simple-cta__btn:hover{background-color:#171717}.acf-simple-cta--violet{background-color:#000}.acf-simple-cta--violet .acf-simple-cta__title{color:#fff}.acf-simple-cta--violet .acf-simple-cta__title span{color:#bf00ff}.acf-simple-cta--violet .acf-simple-cta__btn{background-color:#bf00ff;color:#000 !important;transition:background-color .3s ease-in-out}.acf-simple-cta--violet .acf-simple-cta__btn:hover{background-color:#bf00ff}.acf-simple-cta--small{padding:20px 15px}@media(min-width: 768px){.acf-simple-cta--small{padding:33px 45px 31px 56px}}.acf-simple-cta--no-icon .acf-simple-cta__content{max-width:100%;width:auto}.acf-simple-cta--no-icon .acf-simple-cta__title{max-width:100%}@media(min-width: 768px){.acf-simple-cta--no-icon.acf-simple-cta--small .acf-simple-cta__content{max-width:55%}}<\/style>\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Reputation management made easy with Brand24.<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=280\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"quickly\">How can you quickly check your product&#8217;s reputation?<\/h2>\n\n\n\n<p>The fastest way to check your product&#8217;s reputation is to use a product sentiment analysis tool with dedicated product success metrics.<\/p>\n\n\n\n<p>At Brand24, we provide a <a href=\"https:\/\/brand24.com\/blog\/online-reputation-score\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Reputation Score<\/a>.<\/p>\n\n\n\n<p>This metric indicates your product&#8217;s online reputation by analyzing its positive and negative mentions.<\/p>\n\n\n\n<p>What&#8217;s great about this metric is that it informs you about your position in the market by comparing your Reputation Score with other brands.<\/p>\n\n\n\n<p>This way, you get a quantified measure of your brand&#8217;s reputation online.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd3dbc&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd3dbc\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"230\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/2product-reputation-brand24-reputation-score-min-1.png\" alt=\"Brand24: New Balance 530 Reputation Score\" class=\"wp-image-169836\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/2product-reputation-brand24-reputation-score-min-1.png 1000w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/2product-reputation-brand24-reputation-score-min-1-18x4.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/2product-reputation-brand24-reputation-score-min-1-300x69.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/2product-reputation-brand24-reputation-score-min-1-248x57.png 248w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: New Balance 530 Reputation Score<\/figcaption><\/figure>\n\n\n\n<p>Reputation Score is also helpful for evaluating company&#8217;s products performance in time.&nbsp;<\/p>\n\n\n\n<p>For instance, you can see a little reputation spike on October 18, when NB530 and Miu Miu collaboration was broadly discussed online.&nbsp;<\/p>\n\n\n\n<p>This insight allows you to analyze your brand strategy and marketing performance by showing which actions result in the best audience engagement and increased customer loyalty.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"important\">Why is product reputation important?<\/h2>\n\n\n\n<p>The reputation of a company&#8217;s products is vital because it influences how customers perceive their value and decide what to buy.&nbsp;<\/p>\n\n\n\n<p>A positive reputation builds trust, encouraging repeat purchases and customer loyalty.&nbsp;<\/p>\n\n\n\n<p>It attracts new buyers, as people rely on online reviews and recommendations before trying a product.&nbsp;<\/p>\n\n\n\n<p>A good reputation leads to higher sales, premium pricing, a competitive edge, and a higher brand market value.&nbsp;<\/p>\n\n\n\n<p>On the other hand, a poor <a href=\"https:\/\/brand24.com\/blog\/brand-reputation\/\" target=\"_blank\" rel=\"noopener\" title=\"\">brand reputation<\/a> can drive customers away, hurt sales, and damage the brand image.&nbsp;<\/p>\n\n\n\n<p>Poor customer service, low product quality, negative advocacy, or other shortcomings can destroy your product and brand reputation.&nbsp;<\/p>\n\n\n\n<p>Rebuilding a good brand reputation will take time. Thus, obviously,&nbsp;<strong>prevention is better than cure<\/strong>.<\/p>\n\n\n\n<p>In today&#8217;s digital age, where opinions spread quickly online, managing reputation has become more critical than ever.&nbsp;<\/p>\n\n\n\n<p>This is especially true on social media, where a negative review can easily go viral and influence not only your product reputation but also your whole brand reputation.<\/p>\n\n\n\n<p>That&#8217;s why you should have a product and brand reputation strategy at hand.<\/p>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Reputation management made easy with Brand24.<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=280\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"strategy\">Product reputation strategy<\/h2>\n\n\n\n<p>You already know how to quickly check your product&#8217;s reputation, but that&#8217;s just the tip of the iceberg.<\/p>\n\n\n\n<p>To succeed in today&#8217;s competitive market you need an expert product and brand reputation strategy.<\/p>\n\n\n\n<p>Follow my 4-step guide and skyrocket your product and business growth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"current\">Step 1: Examine your current product reputation<\/h3>\n\n\n\n<p>In the first step, you need to carefully examine the current product and brand reputation.<\/p>\n\n\n\n<p>This way, you&#8217;ll have a starting point and a reference for further evaluation of your strategy.<\/p>\n\n\n\n<p>How can you measure your product and brand reputation?<\/p>\n\n\n\n<p>You&#8217;ll need <a href=\"https:\/\/brand24.com\/blog\/best-online-reputation-management-software\/\" target=\"_blank\" rel=\"noopener\" title=\"\">online reputation management software<\/a> to do it.<\/p>\n\n\n\n<p>From my experience, <a href=\"https:\/\/brand24.com\/blog\/ai-marketing-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI marketing tools<\/a> that measure sentiment and brand reputation metrics work best.<\/p>\n\n\n\n<p>Now, let&#8217;s see what exactly you should measure to learn about your current online reputation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Conduct the sentiment analysis of your product<\/h4>\n\n\n\n<p><a href=\"https:\/\/brand24.com\/blog\/sentiment-analysis\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Sentiment analysis<\/a> is the foundation of assessing the reputation of your product.<\/p>\n\n\n\n<p>When the positive feedback outweighs the negative reviews, you know you&#8217;re doing it right.<\/p>\n\n\n\n<p>Advanced brand <a href=\"https:\/\/brand24.com\/blog\/best-sentiment-analysis-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">sentiment analysis tools<\/a> allow you to detect which source brings the most positive and negative feedback about the brand.&nbsp;<\/p>\n\n\n\n<p>This way, you can detect the impending crisis at an early stage, address the negative mentions, and prevent escalation.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd4687&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd4687\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"613\" height=\"386\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-source-negativity-sentiment-analysis-min.png\" alt=\"Brand24: source negativity in the Metrics Analysis tab\" class=\"wp-image-169671\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-source-negativity-sentiment-analysis-min.png 613w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-source-negativity-sentiment-analysis-min-18x12.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-source-negativity-sentiment-analysis-min-300x189.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-source-negativity-sentiment-analysis-min-248x156.png 248w\" sizes=\"auto, (max-width: 613px) 100vw, 613px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: source negativity in the Metrics Analysis tab<\/figcaption><\/figure>\n\n\n\n<p>Now, you know which social media channels are the source of critical reviews.&nbsp;<\/p>\n\n\n\n<p>The next step is to learn why consumers perceive your product this way.<\/p>\n\n\n\n<p>Is it related to product quality, advertising campaigns, ethical issues, or maybe delivery problems?<\/p>\n\n\n\n<p>You could go through all your mentions to find a common negative denominator&#8230;<\/p>\n\n\n\n<p>But you don&#8217;t have to do it yourself anymore!<\/p>\n\n\n\n<p>I&#8217;m happy to present the AI-powered Anomaly Detector to you.&nbsp;<\/p>\n\n\n\n<p>The feature identifies sudden spikes in <a href=\"https:\/\/brand24.com\/blog\/brand-reach\/\" target=\"_blank\" rel=\"noopener\" title=\"\">brand reach<\/a> and the volume of mentions.&nbsp;<\/p>\n\n\n\n<p>Then, it analyzes all the mentions from that day to find the common topic or issue discussed.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd4b6f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd4b6f\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"280\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-anomaly-detection-coca-cola-min.png\" alt=\"Brand24: AI Anomaly Detector\" class=\"wp-image-169672\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-anomaly-detection-coca-cola-min.png 1000w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-anomaly-detection-coca-cola-min-18x5.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-anomaly-detection-coca-cola-min-300x84.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-anomaly-detection-coca-cola-min-248x69.png 248w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: AI Anomaly Detector<\/figcaption><\/figure>\n\n\n\n<p>Thanks to this insight, you can quickly implement a reputation management strategy or PR crisis management if needed.<\/p>\n\n\n\n<p>You can also examine the most relevant negative mentions of the controversy and respond to them accordingly.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#eeffee\"><strong>See also:&nbsp;<\/strong><a href=\"https:\/\/brand24.com\/blog\/how-to-respond-to-negative-reviews\/\" target=\"_blank\" rel=\"noopener\" title=\"\">How to respond to negative reviews?<\/a><\/p>\n\n\n\n<p>However, the <a href=\"https:\/\/brand24.com\/blog\/anomaly-detector\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Anomaly Detector<\/a> feature works also for positive reviews.&nbsp;<\/p>\n\n\n\n<p>When your reach and volume of mentions rise, it&#8217;s not always a bad sign.&nbsp;<\/p>\n\n\n\n<p>On the contrary, it may mean that many customers leave positive reviews.&nbsp;<\/p>\n\n\n\n<p>This might be a reaction to a recent promotional event, advertising campaign, or a new product release.<\/p>\n\n\n\n<p>Thanks to the Anomaly Detector, you can effortlessly learn which of your marketing actions sparked <a href=\"https:\/\/brand24.com\/blog\/guide-to-social-media-engagement\/\" target=\"_blank\" rel=\"noopener\" title=\"\">social media engagement<\/a> and encouraged customer feedback.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Benefits of monitoring brand sentiment:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Detect potential issues early and address them through brand messaging. This will save your company from a damaged brand reputation.<\/li>\n\n\n\n<li>Understand customer needs and expectations.<\/li>\n\n\n\n<li>Increase customer loyalty and engagement thanks to addressing negative feedback.<\/li>\n\n\n\n<li>Understand your brand&#8217;s position in the market thanks to <a href=\"https:\/\/brand24.com\/blog\/perform-competitor-analysis\/\" target=\"_blank\" rel=\"noopener\" title=\"\">competitor analysis<\/a> and comparison of sentiments.<\/li>\n\n\n\n<li>Make decisions informed by valuable insights from existing customers.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Discover emotions around your product<\/h4>\n\n\n\n<p>While sentiment analysis reveals whether the brand image is positive or negative, emotion analysis goes one step further.<\/p>\n\n\n\n<p>It shows precisely what emotions the target audience feels towards the brand and its products.<\/p>\n\n\n\n<p>Advanced <a href=\"https:\/\/brand24.com\/blog\/ai-software\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI software<\/a> can detect which channels are sources of particular emotions.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd515d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd515d\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"603\" height=\"378\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emotion-analysis-per-platform-min.png\" alt=\"Brand24: Emotion Analysis in the Metrics Analysis tab\" class=\"wp-image-169673\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emotion-analysis-per-platform-min.png 603w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emotion-analysis-per-platform-min-18x12.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emotion-analysis-per-platform-min-300x188.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emotion-analysis-per-platform-min-248x155.png 248w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: Emotion Analysis in the Metrics Analysis tab<\/figcaption><\/figure>\n\n\n\n<p><strong>Brand24 detects emotions, including admiration, joy, sadness, disgust, anger, and fear.<\/strong><\/p>\n\n\n\n<p>This advanced analytics helps you manage your product and brand reputation more effectively.&nbsp;<\/p>\n\n\n\n<p>It lets you better understand your customer experience and the real intent behind each negative review.<\/p>\n\n\n\n<p>For instance, if you see that your customers are disgusted, it may mean that they don&#8217;t support your company&#8217;s ethics or political stance.<\/p>\n\n\n\n<p>This is a common situation for brands that keep their supply source and production conditions secret or express their support in political matters.<\/p>\n\n\n\n<p>Another example is when you&#8217;re about to release a limited edition collection, and customers may fear they won&#8217;t be able to purchase it before it is sold out.<\/p>\n\n\n\n<p>Then, after the release, you might see sadness and anger peaking as some customers were too late for your limited edition merchandise.<\/p>\n\n\n\n<p>This information is useful for the marketing team and product managers, as it helps create an effective strategy for keeping customers engaged and positive about your products.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Benefits of conducting emotion analysis:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deeply understand the trends in your online reviews.<\/li>\n\n\n\n<li>Offer excellent customer service informed by understanding of customer needs.<\/li>\n\n\n\n<li>Increase customer loyalty thanks to the customer-centric approach.<\/li>\n\n\n\n<li>Gain competitive advantage.<\/li>\n<\/ul>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Save your company from a damaged brand reputation!<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=280\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Check emojis included in discussions about your product<\/h4>\n\n\n\n<p>Internet users don&#8217;t always verbalize their emotions.<\/p>\n\n\n\n<p>That&#8217;s why emojis are a critical factor when analyzing your product reputation.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd58b3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd58b3\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"862\" height=\"398\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emoji-analysis-min.png\" alt=\"Brand24: Emoji Analysis\" class=\"wp-image-169674\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emoji-analysis-min.png 862w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emoji-analysis-min-18x8.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emoji-analysis-min-300x139.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-emoji-analysis-min-248x115.png 248w\" sizes=\"auto, (max-width: 862px) 100vw, 862px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: Emoji Analysis<\/figcaption><\/figure>\n\n\n\n<p>Is the heart emoji used more than the poop one?&nbsp;<\/p>\n\n\n\n<p>Or when they use the crying emoji, are those sad or happy tears?&nbsp;<\/p>\n\n\n\n<p>It seems trivial, but it actually represents the customer experience with your products.<\/p>\n\n\n\n<p>It also provides valuable insights on how to shape your brand messaging to better resonate with your existing customers.&nbsp;<\/p>\n\n\n\n<p>When you use the emojis they do, you speak their language, showing that the brand understands its target audience.<\/p>\n\n\n\n<p>This will positively impact the product and brand reputation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Benefits of conducting Emoji Analysis:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand the nonverbal customer feedback.<\/li>\n\n\n\n<li>Learn how your target audience communicates.<\/li>\n\n\n\n<li>Pick up nuances in your mentions (e.g., Does the crying emoji mean sadness or happiness?).<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Discover whether influencers talk about your products in a positive or negative way<\/h4>\n\n\n\n<p>In the era of social media, influencers are crucial to your product and brand reputation.<\/p>\n\n\n\n<p>These individuals have the <a href=\"https:\/\/brand24.com\/blog\/how-to-measure-social-media-reach\/\" target=\"_blank\" rel=\"noopener\" title=\"\">social media reach<\/a> and suggestion power that can make or break your brand.<\/p>\n\n\n\n<p>Thus, it&#8217;s better to have the influencers on your side.<\/p>\n\n\n\n<p>So, how can you quickly check who&#8217;s talking about your products positively and negatively?<\/p>\n\n\n\n<p>Brand24 rushes to help.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd5efa&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd5efa\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"319\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-influencer-analysis-min.png\" alt=\"Brand24: positive and negative influencers in the Influencer Analysis tab\" class=\"wp-image-169675\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-influencer-analysis-min.png 1000w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-influencer-analysis-min-18x6.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-influencer-analysis-min-300x96.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-influencer-analysis-min-248x79.png 248w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: positive and negative influencers in the Influencer Analysis tab<\/figcaption><\/figure>\n\n\n\n<p>The next step is to contact unhappy customers and offer to fix their bad experiences.<\/p>\n\n\n\n<p>If you&#8217;re lucky enough, they might remove their negative feedback or share positive word-of-mouth on their channels.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Benefits of Influencer Analysis:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Find influential individuals who support your brand and collaborate with them.<\/li>\n\n\n\n<li>Identify influencers that are giving you a negative brand reputation and solve the issues by offering solutions and apologies.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Take a look at the sentiment of the trending topics<\/h4>\n\n\n\n<p>Every brand and product sparks conversations in particular fields.&nbsp;<\/p>\n\n\n\n<p>Specific topics will be more popular than others, and their sentiment may vary.<\/p>\n\n\n\n<p>That&#8217;s why monitoring the discussion topics around your brand is a good idea.<\/p>\n\n\n\n<p>It may turn out that the overall brand image of your company is positive, but one particular topic ruins your brand reputation.<\/p>\n\n\n\n<p>In your Brand24 dashboard, you can use filters to focus on discussions with a particular sentiment.<\/p>\n\n\n\n<p>Let&#8217;s take a look at the negative topics around Coca-Cola.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd6468&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd6468\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"414\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-topic-analysis-min.png\" alt=\"Brand24: Topic Analysis for Coca-Cola\" class=\"wp-image-169676\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-topic-analysis-min.png 1000w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-topic-analysis-min-18x7.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-topic-analysis-min-300x124.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-topic-analysis-min-248x103.png 248w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: Topic Analysis for Coca-Cola<\/figcaption><\/figure>\n\n\n\n<p>By detecting those topics, you can work on addressing the issue globally.&nbsp;<\/p>\n\n\n\n<p>Thanks to well-targeted actions informed by customer feedback, you can significantly improve your product and brand reputation with little effort.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Benefits of Topic Analysis:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn which topics attract negativity.<\/li>\n\n\n\n<li>Address negative reputation globally by solving the most urgent problems.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"build\">Step 2: Build a positive product reputation<\/h3>\n\n\n\n<p>Here\u2019s a set of quick tips that can truly support your efforts in building a positive product and brand reputation.<\/p>\n\n\n\n<p><strong>01 Focus on quality<\/strong><\/p>\n\n\n\n<p>Ensure your product consistently meets or exceeds customer expectations. Regularly check your product&#8217;s Reputation Score to monitor the effectiveness of your efforts.<\/p>\n\n\n\n<p><strong>02 Prioritize customer service<\/strong><\/p>\n\n\n\n<p>Respond promptly and helpfully to inquiries or complaints. This way, you&#8217;ll build trust with your customers.&nbsp;<\/p>\n\n\n\n<p>Check how to respond to customer feedback.<\/p>\n\n\n\n<p><strong>03 Leverage user feedback<\/strong><\/p>\n\n\n\n<p>Actively gather reviews, address concerns, and use insights to improve your product. By working in a feedback loop, you ensure that you develop your product in a helpful direction for customers.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#eeffee\">Check <a href=\"https:\/\/brand24.com\/blog\/how-to-collect-customer-feedback\/\" target=\"_blank\" rel=\"noopener\" title=\"\">how to collect customer feedback<\/a>.<\/p>\n\n\n\n<p><strong>04 Be transparent<\/strong><\/p>\n\n\n\n<p>Clearly communicate product features, limitations, and updates to manage customer expectations.&nbsp;<\/p>\n\n\n\n<p>Remember that nowadays, the ethical side of your business will be a deciding factor for some customers when considering your products.<\/p>\n\n\n\n<p>Make sure you actively communicate all of these on the most convenient channels of communication based on your audience&#8217;s preferences.<\/p>\n\n\n\n<p><strong>05 Deliver on promises<\/strong><\/p>\n\n\n\n<p>Stick to advertised claims regarding <a href=\"https:\/\/brand24.com\/blog\/brand-performance\/\" target=\"_blank\" rel=\"noopener\" title=\"\">brand performance<\/a>, quality, delivery times, and customer support.&nbsp;<\/p>\n\n\n\n<p><strong>06 Engage on social media<\/strong><\/p>\n\n\n\n<p>Actively interact with customers, respond to user-generated content, share social proof, and highlight your product&#8217;s benefits on social media.<\/p>\n\n\n\n<p><strong>07 Build community trust<\/strong><\/p>\n\n\n\n<p>Partner with reliable influencers or seek endorsements from trusted entities in your industry.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#eeffee\">Learn more on how to leverage <a href=\"https:\/\/brand24.com\/blog\/what-is-influencer-marketing\/\" target=\"_blank\" rel=\"noopener\" title=\"\">influencer marketing<\/a>.<\/p>\n\n\n\n<p>You can also consider cross-brand collaborations. As the New Balance example shows, they can boost your product <a href=\"https:\/\/brand24.com\/blog\/online-visibility\/\" target=\"_blank\" rel=\"noopener\" title=\"\">online visibility<\/a> and reputation.<\/p>\n\n\n\n<p><strong>08 Offer guarantees<\/strong><\/p>\n\n\n\n<p>A satisfaction guarantee or return policy can reduce perceived risk and boost buyers&#8217; confidence. <\/p>\n\n\n\n<p>Many high-quality products leverage this technique to appear more approachable to potential customers.<\/p>\n\n\n\n<p><strong>09 Stay consistent<\/strong><\/p>\n\n\n\n<p>Maintain consistent branding, messaging, and product quality across all touchpoints.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#eeffee\">Check how to build a consistent <a href=\"https:\/\/brand24.com\/blog\/brand-identity\/\" target=\"_blank\" rel=\"noopener\" title=\"\">brand identity<\/a>.<\/p>\n\n\n\n<p><strong>10 Monitor and adapt<\/strong><\/p>\n\n\n\n<p>Use <a href=\"https:\/\/brand24.com\/blog\/media-monitoring-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">media monitoring tools<\/a> to track brand sentiment and quickly address reputation challenges. <\/p>\n\n\n\n<p>This will help you avoid serious PR crises through early detection and swift management.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"monitor\">Step 3: Monitor your product and brand reputation&nbsp;<\/h3>\n\n\n\n<p>Taking action to build a positive brand reputation is fundamental, but you must also measure the success of your actions.<\/p>\n\n\n\n<p>Otherwise, you won&#8217;t know if what you&#8217;re doing works at all.<\/p>\n\n\n\n<p>You can easily monitor your product <a href=\"https:\/\/brand24.com\/blog\/online-performance\/\" target=\"_blank\" rel=\"noopener\" title=\"\">online performance<\/a> in time with the Brand24 comparison feature.<\/p>\n\n\n\n<p>It facilitates observing your progress and spotting regress in a timely manner.<\/p>\n\n\n\n<p>This way, you can easily see if your actions bring the expected results or if you need to change your strategy to achieve your goals.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d04e2cd6d4d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d04e2cd6d4d\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"578\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-period-comparison-min.png\" alt=\"Brand24: Period Comparison\" class=\"wp-image-169677\" srcset=\"https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-period-comparison-min.png 1000w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-period-comparison-min-18x10.png 18w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-period-comparison-min-300x173.png 300w, https:\/\/brand24.com\/blog\/app\/uploads\/2024\/11\/product-reputation-brand24-period-comparison-min-248x143.png 248w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Brand24: Period Comparison<\/figcaption><\/figure>\n\n\n\n<p>It couldn&#8217;t be easier!<\/p>\n\n\n\n<p>Just choose two periods you want to juxtapose and spot the difference immediately.<\/p>\n\n\n\n<div class=\"acf-simple-cta acf-simple-cta--primary acf-simple-cta--no-icon acf-simple-cta--small\">\n    <div class=\"acf-simple-cta__wrapper\">\n        <div class=\"acf-simple-cta__row\">\n            <div class=\"acf-simple-cta__content\">\n                                                    <div class=\"acf-simple-cta__title\">Reputation management made easy with Brand24.<\/div>\n                            <\/div>\n                            <a href=\"https:\/\/app.brand24.com\/user\/register-account\/?custom_form=280\" class=\"acf-simple-cta__btn\" target=\"_blank\">Start trial!<\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"constantly\">Step 4: Constantly improve reputation<\/h3>\n\n\n\n<p>Dedication to improvement is vital for gaining a competitive advantage.&nbsp;<\/p>\n\n\n\n<p>Your goal should be to create a feedback loop in which you encourage your customers to leave reviews and leverage these <a href=\"https:\/\/brand24.com\/blog\/customer-feedback-examples\/\" target=\"_blank\" rel=\"noopener\" title=\"\">customer feedback examples<\/a> to develop the product in the direction they indicate.&nbsp;<\/p>\n\n\n\n<p>This way, product managers can ensure that their vision of the product is aligned with the real customers&#8217; needs and that the developments will actually help them.<\/p>\n\n\n\n<p>This will increase customer loyalty and positive customer experiences, attracting repeat customers.<\/p>\n\n\n\n<p>Without further ado, here\u2019s a set of tips for constantly improving product reputation:&nbsp;<\/p>\n\n\n\n<p><strong>01 Regularly innovate<\/strong><\/p>\n\n\n\n<p>Continuously update or enhance your product based on emerging trends and customer needs.<\/p>\n\n\n\n<p><strong>02<\/strong>&nbsp;<strong>Monitor industry changes<\/strong><\/p>\n\n\n\n<p>Stay informed about competitor actions with <a href=\"https:\/\/brand24.com\/blog\/competitor-analysis-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">competitor analysis tools<\/a> and market developments to stay ahead.&nbsp;<\/p>\n\n\n\n<p><strong>03 Foster long-term relationships<\/strong><\/p>\n\n\n\n<p>Build trust by maintaining open communication with loyal customers and rewarding repeat purchases. <\/p>\n\n\n\n<p>Monitor user-generated content and interact with customers on social media.<\/p>\n\n\n\n<p><strong>04 Invest in employee training<\/strong><\/p>\n\n\n\n<p>Ensure your team is well-equipped to represent your product and handle customer interactions effectively. An excellent customer service team is key to your product&#8217;s success.<\/p>\n\n\n\n<p><strong>05 Implement a feedback loop<\/strong><\/p>\n\n\n\n<p>Use customer reviews, surveys, and complaints as opportunities to refine your product or service.&nbsp;<\/p>\n\n\n\n<p><strong>06 Audit your reputation<\/strong><\/p>\n\n\n\n<p>Regularly analyze your Reputation Score, <a href=\"https:\/\/brand24.com\/blog\/build-social-media-presence\/\" target=\"_blank\" rel=\"noopener\" title=\"\">social media presence<\/a>, and brand sentiment to identify areas for improvement.&nbsp;<\/p>\n\n\n\n<p><strong>07 Adopt sustainable practices<\/strong><\/p>\n\n\n\n<p>Demonstrating environmental or social responsibility can positively impact perception over time and foster your business success.<\/p>\n\n\n\n<p><strong>08 Set benchmarks and goals<\/strong><\/p>\n\n\n\n<p>Regularly evaluate product success metrics like sentiment, reach, customer satisfaction, conversions, and churn.&nbsp;<\/p>\n\n\n\n<p><strong>09 Maintain proactive transparency<\/strong><\/p>\n\n\n\n<p>Share updates about fixes, upgrades, or future plans to show dedication to product quality and improvement of customer experience.<\/p>\n\n\n\n<p><strong>10 Celebrate milestones publicly<\/strong><\/p>\n\n\n\n<p>Highlight achievements like product improvements, certifications, or awards to reinforce credibility and build a strong brand reputation. <\/p>\n\n\n\n<p>Share them on your social media channels, via newsletter, or on any other channel that is most convenient for your audience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"conclusion\">Conclusion<\/h2>\n\n\n\n<p>Building and maintaining a solid product reputation is a cornerstone of business success in today&#8217;s highly competitive market.&nbsp;<\/p>\n\n\n\n<p>A positive reputation fosters customer loyalty and creates opportunities for growth and differentiation.&nbsp;<\/p>\n\n\n\n<p>Consistently deliver quality, actively engage with potential customers, and leverage advanced tools like Brand24 for sentiment and emotion analysis to gain insights.&nbsp;<\/p>\n\n\n\n<p>This way, you&#8217;ll be able to proactively manage your brand reputation and address challenges before they escalate.<\/p>\n\n\n\n<p><strong>Remember, reputation management isn&#8217;t a one-time effort\u2014it&#8217;s a continuous process that requires dedication, innovation, and strategic action.<\/strong><\/p>\n\n\n\n<p>Whether establishing your product&#8217;s presence or refining an already strong brand reputation, integrating these strategies into your business practices will ensure long-term success and a loyal customer base.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Final thoughts:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key factors determining brand reputation involve:<\/strong>\n<ul class=\"wp-block-list\">\n<li>product quality<\/li>\n\n\n\n<li>company&#8217;s customer service<\/li>\n\n\n\n<li>performance on social media platforms<\/li>\n\n\n\n<li>effectively communicating brand values<\/li>\n\n\n\n<li>encouraging satisfied customers to leave reviews<\/li>\n\n\n\n<li>effective marketing campaigns&nbsp;<\/li>\n\n\n\n<li>branding efforts<\/li>\n\n\n\n<li><a href=\"https:\/\/brand24.com\/blog\/how-building-brand-loyalty-will-increase-your-revenue\/\" target=\"_blank\" rel=\"noopener\" title=\"\">building brand loyalty<\/a>&nbsp;<\/li>\n\n\n\n<li>attracting new customers.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Dedicated&nbsp;<strong>sentiment analysis tools with advanced AI analytics<\/strong>&nbsp;will help you measure your product reputation and maintain a positive reputation.<\/li>\n\n\n\n<li>Key product reputation metrics to track include&nbsp;<strong>Reputation Score, sentiment, reach, volume of mentions, trending topics, and emotions.<\/strong><\/li>\n\n\n\n<li><strong>Even if you have a strong brand reputation, you should still have a crisis management plan at hand.&nbsp;<\/strong>Unpredictable situations happen, and if you act fast, you may save your company&#8217;s success from a crushing blow.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Discover the best strategy for managing and improving product reputation. Build trust and drive customer loyalty in today&#8217;s competitive market.<\/p>\n","protected":false},"author":79,"featured_media":169665,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4134],"tags":[],"class_list":["post-169650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brand-image"],"acf":[],"aioseo_notices":[],"cf_author_first_name":"Agnieszka","cf_author_last_name":"Wolanin","_links":{"self":[{"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/posts\/169650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/comments?post=169650"}],"version-history":[{"count":20,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/posts\/169650\/revisions"}],"predecessor-version":[{"id":179867,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/posts\/169650\/revisions\/179867"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/media\/169665"}],"wp:attachment":[{"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/media?parent=169650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/categories?post=169650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brand24.com\/blog\/wp-json\/wp\/v2\/tags?post=169650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}