Customer Success Adviser

Gdańsk / Wrocław

Who is a Customer Success Adviser at Brand24? If you are a person passionate about social media and you understand how various businesses can use it to their benefit, then you just may be the right candidate!

Things you’ll do:

  • Work with users to help them optimize the way they use Brand24 and social media
  • Help our customers achieve business success with Brand24
  • Educate customers about the benefits of using Brand24 and social media
  • Analyze the results of your work and presenting it to the team
  • Add input and insight into product development
  • Communicate with users from multiple countries and time zones using various digital communication methods
  • Build expertise in your own respective areas with your customers


Job requirements:

  • Excellent English skills, both written and spoken
  • Enjoy speaking and communicating with people
  • Likes helping people and always puts clients first
  • Have experience in managing some form of social media presence
  • Experience in working to reach targets and is comfortable with KPIs
  • Uses critical thinking skills to solve problems and find solutions
  • Self-Motivated; work smarter, not harder
  • Has a good grasp of technology such as slack, google docs and live chat software
  • Must be available to work late hours (1:00-9:00 PM / 2:00-10:00 PM)


What we offer:

  • Competitive Salary and Bonus Structure
  • Awesome integration parties
  • Multisport and healthcare
  • Comfortable working environment with the occasional dog petting / Nerf war
  • Peculiar sense of humor
  • Unlimited access to great coffee

Interested in the role? Please describe how would you advise a new restaurant in London to use Social Media with the aim of getting new customers. Attach your answer to your application.


Please don’t forget to include the following statement in your resume: I hereby give consent for processing my personal data and other data contained in my application for the purpose of the current recruitment process conducted by Brand24 S.A. ul. Strzegomska 138 54-429 Wrocław. I am aware of my right to withdraw the consent, as well as the fact that the withdrawal of the consent does not affect the lawfulness of the processing that was made on the basis of the consent before its withdrawal. I can withdraw the consent by sending a consent withdrawal request to

Is this for you?

Sounds like the perfect job for you? Awesome! Don't send us your CV, they are old school. In your email, please link to your Linkedin profile, and answer one question. How would you advise a new Restaurant in London to use Social Media with the aim of getting new customers? Please include your answer in the email along with your Linkedin link.