Customer Success Representative



Brand24 is looking for a skilled and ambitious individual who likes challenges and thrives in a fast-paced environment to join its Wrocławteam as a

Customer Success Representative

Who is a Customer Success Representative at Brand24? If you are a goal-oriented person with a self-driven mindset, easy to make contacts with potential clients and you are convincing and creative to present benefits of using Brand24 monitoring tool, then you just may be the right candidate!


Things you’ll do:

  • Work with users to help them optimize the way they use Brand24
  • Help our customers achieve business success with Brand24
  • Educate customers about the benefits of using Brand24 and social media
  • Analyze the results of your work and presenting it to the team
  • Add input and insight into product development
  • Communicate with users from multiple countries and time zones using various digital communication methods
  • Build expertise in your own respective areas with your customers
  • Active contribution to product and company development


Job requirements:

  • Excellent English skills, both written and spoken enabling comfortable communication with English native speakers
  • Excellent sales skills – professional product presentation, negotiation techniques, understand customer’s needs
  • Ability to establish and maintain excellent customer relationships
  • Some experience in sales and/or customer service in the Internet/e-commerce industry
  • Enjoys speaking and communicating with people
  • Confident; engaged; self-motivated; work smarter, not harder
  • Knowledge of the Internet / SaaS market is an advantage
  • Has a good grasp of technology such as CRM systems and tools
  • Must be available to work late hours (11:00-19:00/12:00-20:00)


What we offer:

  • Participation in a project well recognized on the market
  • Attractive pay model (base + sales commission)
  • Ability to implement your own ideas and solutions
  • Challenging and inspiring environment
  • Multisport and healthcare program


Interested in the role? Please describe how would you advise a new restaurant in London to use Internet monitoring with the aim of getting new customers. Attach your answer to your application.


Please don’t forget to include the following statement in your resume: I hereby give consent for processing my personal data and other data contained in my application for the purpose of the current recruitment process conducted by Brand24 S.A. ul. Strzegomska 138 54-429 Wrocław. I am aware of my right to withdraw the consent, as well as the fact that the withdrawal of the consent does not affect the lawfulness of the processing that was made on the basis of the consent before its withdrawal. I can withdraw the consent by sending a consent withdrawal request to

Interested In?

Sounds like the perfect job for you? Awesome! Don't send us your CV, they are old school. In your email, please link to your Linkedin profile, and answer one question. How would you advise a new Restaurant in London to use Social Media with the aim of getting new customers? Please include your answer in the email along with your Linkedin link.