L'IA au service de l'homme Review Management Software.
Stay on top of your online reviews. Manage your reputation with ease.
Rejoignez plus de 4000 marques dans la révolution de l'IA
Track over Plus de 50 sites d'évaluation.
Easily track and manage reviews from multiple platforms. All in one place.
From Google Reviews to Yelp, Booking, TripAdvisor, and AppStore — monitor all the major review sites in real time.
Keep all reviews in a single dashboard.
Get full control over your online reputation.
Don’t miss a thing and turn customer feedback into business growth.
Stay organized.
Stop drowning in reviews and switching between multiple platforms. All your reviews show up in Brand24’s dashboard, mobile app, or email.
Manage feedback instantly.
Get notified when new reviews appear. Customize your alerts so they fit your needs perfectly.
Review management software that puts you in control.
Detect customer sentiment automatically.
No more guessing how people feel about your brand.
Sentiment analysis automatically detects positive, negative, or neutral feedback for you.
Spot critical issues fast.
AI flags the most urgent negative reviews, so you can act fast — before they escalate.
Monitor shifts in sentiment.
Track how customer opinions evolve after updates, campaigns, or service changes.
Customizable dashboards and reports.
Build reports that fit your business goals.
Choose the time range and metrics that matter most, then share them with your team or clients.
Flexible formats.
Export reports as PDF or Excel, send them by email, or get a shareable link. Get exactly what you need.
Clear and ready-to-use.
Save time with reports and dashboards designed for more than just data storage. Share them with a click.
Learn from your concurrents.
Turn competitor weaknesses into your strengths.
Want to know what people say about your competition? Brand24 helps you monitor their reviews, too.
Find gaps in the market.
What frustrates your competitors’ customers? Win them over with a better experience.
See how you stack up.
Compare your customer experience with theirs.
Improve your brand visibility.
Check how other brands respond and build trust.
Pourquoi même les examens des moniteurs ?
alimenté par l'IA reviews summary.
Let AI give you deeper insights in seconds.
With Brand24, you don’t need to spend hours reading every individual review to get the whole picture.
Spot patterns and changes. See which topics come up often.
Understand how opinions shift after changes to your product or service.
Group similar reviews together and highlight key points without the noise.
Filter out spam, fake reviews, and irrelevant voices.
Intelligent le filtrage.
Quickly sort through customer feedback to find the most relevant insights and opinions.
Suivre les voix influentes to see the impact of individual reviews.
Limiter les sources across platforms for more targeted results.
Filter by keywords or phrases to dig deeper into specific topics.
Sort by sentiment to prioritize negative reviews or highlight praise.
Choose language or location to tailor insights to your target audience.
Refine your results flexible filters designed for complete control.
En tant que stratège en stratégie de marque, j'utilise Brand24 et je le recommande personnellement à tous mes clients en raison de ses fonctionnalités robustes, qui permettent de suivre la perception du public, d'analyser les concurrents et de fournir des informations cruciales sur les clients.
Phil Pallen
Stratège de la marque
En savoir plus
de nos experts.
María Camila
Segura Matiz
Chef de la communication stratégique
@Global66
Malgré une équipe importante dédiée à l'expérience client, l'utilisation de Brand 24 a révélé des informations surprenantes. Il a signalé des détails tels que "Cet utilisateur a fait 14 commentaires", ce qui s'est avéré incroyablement utile.
Krzysiek Radoszewski
Responsable marketing, Europe centrale et orientale @ Uber
Thanks to the real-time feedback that Uber collects with social listening, they know which features are frequently requested by their customers. Uber can use this feedback to decide which features have been unsuccessful and require further modification.
Fréquemment
Demandé Questions :
Qu'est-ce que Brand24 ?
Brand24 is an AI-powered platform designed for media monitoring that helps you with review management. It shows online reviews from 50+ platforms in one place.
- Get AI-driven insights that detect sentiment, spot patterns, and help you take action.
- All data is available in one dashboard, making reputation management simple and fast.
Let Brand24 help you improve your brand's reputation, keep customers happy, and get better results from your review strategy.
Why is it important to respond to reviews quickly?
Respond fast to build trust and protect your reputation. People trust brands that care — especially when it comes to negative feedback.
- React early to stop issues from hurting your brand credibility.
- A quick, personalized responses build better customer relationships.
- Ignoring reviews can make your business seem unprofessional.
- Even a short thank-you message can make customers feel valued.
How can I get more reviews?
You can get more reviews by asking the right way, at the right time. Brand24 helps you track the results of your actions.
- Send review requests to satisfied customers after a purchase or service.
- Use email or in-app messages to ask people to leave reviews.
- Make it easy — provide direct links to platforms like Google or TripAdvisor.
- Follow up politely if someone didn't respond the first time.
- Track your review collection efforts to see what works.
Can I track reviews from social media channels too?
Yes, Brand24 lets you track reviews and customer feedback on social media platforms. It helps you stay informed across 25,000,000+ channels where people talk about your brand.
- Monitor social media platforms like Facebook, X (Twitter), Instagram, and YouTube.
- Improve your social media management by tracking what's being said in real time.
- Stay on top of customer interactions, even if they are not posted on review sites.
- Combine review monitoring with reputation monitoring to get the whole picture.
Too many platforms, too little time?
Monitor and manage all reviews in one place. No credit card needed.