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Análise de sentimento do TikTok: como fazer isso (+ exemplo real para 2026)

Atualizado: February 27, 2026

8 leitura mínima

TikTok sentiment analysis shows whether people talk about your brand in a positive, negative, or neutral way, based on video descriptions and comments.

In this guide, we’ll show you how to analyze TikTok sentiment step by step with a real brand example.

How to do TikTok sentiment analysis manually?

It may be tempting to do it yourself, but manual TikTok sentiment analysis isn’t recommended.

It’s not only inefficient but also often simply unrealistic to do accurately at scale:

Reason 1. It’s really hard to find every mention by yourself

TikTok notifies you when someone tags your brand, but many discussions happen without hashtags or @mentions, especially in the comments. Also, the products themselves can’t be “officially” tagged.

Reason 2. The volume of data is too high

Imagine analisar centenas ou até milhares de TikTok mentionsdeterminar se elas são positivas, negativas ou neutras e, em seguida, criar relatórios - tudo manualmente.

The only reliable way to determine TikTok sentiment is to use AI-powered tools specifically designed for análise de sentimentos.

How to do TikTok sentiment analysis with AI tools?

You already know performing análise de sentimentos no TikTok requer a ferramenta certa.

Here’s how to check TikTok sentiment in Brand24. We’ll use Gisou (a haircare brand) as an example.

Etapa 1: Configurar o projeto de monitoramento e coletar dados

First, create a new monitoring project and add your keyword.

In this case: “Gisou”.

You can also add:

• Nomes de produtos (like “lip mask” or “hair oil”)
• Hashtags da campanha (like #honeypup)
• Nomes de concorrentes (like “Morrocanoil” or “Rituals”)
• Palavras-chave do setor (like “hair care” or “skincare”)

If your brand operates globally, track all languages.

Once you create the project, Brand24 automatically starts collecting mentions.

To focus only on TikTok:

That’s it! From now on, you’re looking at TikTok-only data.

You can narrow it further using:

• Filtro de sentimento
• Localização
• Importance score

This already saves hours. Instead of scrolling TikTok manually, you see everything in one place.

Etapa 2: Verifique o detalhamento do sentimento

Em seguida, verifique seu sentimento de marca no TikTok. Há duas maneiras de fazer isso:

1. Use o gráfico de sentimento e compare manualmente o número de mentions negativos com os positivos:

2. Verifique o Detalhamento do sentimento. Ele calcula valores percentuais para mentions positivos, negativos e neutros. Para obter uma visualização mais clara, você pode excluir os mentions neutros:

As you can see in the sentiment breakdown, 96% of Gisou’s mentions are positive, and only 4% are negative.

Step 3: Ask the AI Brand Assistant what’s happening

After checking the sentiment charts, you might still wonder:

• Why did negative mentions increase?
• What caused this spike?
• What changed this week?

Instead of manually going through dozens of mentions, open Assistente de marca.

You can ask or say things like:

• “Why did negative sentiment increase on TikTok this week?”
• “What caused the spike on January 12?”
• “What are the most common complaints on TikTok?”
• “Summarize current TikTok sentiment.”

Brand Assistant analyzes your mentions and gives you a structured answer based on real data from your project.

This is especially useful when:

• You need a quick explanation before a meeting.
• You’re preparing a report.
• You notice something changed, but don’t yet know why.

Instead of scanning hundreds of comments manually, you get a summary that points you in the right direction.

Etapa 4: Verifique os emojis

TikTok is heavily emoji-driven, so this is surprisingly helpful.

Brand24 extracts emojis from mentions and shows which ones appear most frequently.

In Gisou’s case, the ✨ emoji appears hundreds of times and is typically a sign of admiration or excitement.

If you suddenly start seeing more 🙄, 🤡, or 💀, that usually signals a tonal shift, often sarcastic or negative.

É not a standalone metric, but it adds context quickly, especially on TikTok, where tone can be subtle.

Step 5: Analyze topics around your brand

Now go to the Análise de tópicos de IA guia.

This section shows what people are actually discussing about your brand.

For Gisou, one of the dominant topics is “beauty morning routines.”

If you wanted to analyze this topic, you’d see that:

• “Beauty morning routines” generated 257 mentions no TikTok e alcançou 5.2M people.
• Suas Compartilhamento de voz contas para 30.98% de todas as discussões sobre o Gisou nesta plataforma.
• O detalhamento dos sentimentos mostra que 41% of mentions are positive, 56% are neutrale somente 2% are negative.

That tells you something actionable: organic recommendations are driving positive sentiment.

If another topic shows rising mentions combined with increasing negative sentiment, that’s usually where you should focus first, whether it’s a product issue, shipping delays, or a controversial video.

Step 6: Monitor sentiment over time

Finally, use the Guia Comparação to track and analyze how sentiment evolves.

The TikTok sentiment around your brand or product can change in the blink of an eye:

A single influencer video can shift sentiment within hours. Other times, negativity builds slowly across multiple comments and stitches. But both can seriously harm your reputação da marca!

By constantly monitoring sentiment changes on TikTok, you can:

• Identifique o drama antes que ele se transforme em uma espiral.
• Responda prontamente a mentions positivos para criar uma comunidade forte.
• Transforme o feedback do cliente em insights práticos em tempo real.

Looking at the period-over-period comparison, you can see that Gisou’s positive mentions keep increasing.

PERGUNTAS FREQUENTES

O que é a análise de sentimentos do TikTok?

A análise de sentimento do TikTok determina se os vídeos do TikTok (mais precisamente, as descrições dos vídeos) e os comentários mentioning de uma marca, produto, hashtag ou tópico específico são positivo, negativo ou neutro.

It uses Natural Language Processing (NLP) and machine learning to automatically classify text, helping you understand overall brand perception without manually reviewing hundreds of comments.

Important: sentiment analysis works on text (captions and comments), not spoken audio in videos.

Por que a análise de sentimentos do TikTok é importante?

TikTok users are direct. If something goes wrong, they say it, and often publicly.

Monitoring sentiment helps you:

• Detect negative trends before they escalate
• Identificar reclamações recorrentes
• Medir o impacto da campanha
• Respond to positive mentions
• Understand how your brand compares to competitors

Since TikTok influences product discovery and buying decisions, shifts in sentiment can directly affect sales and reputation.

What are the limitations of TikTok sentiment analysis tools?

TikTok sentiment analysis tools are very powerful, but they’re not 100% perfect.

Like all AI-based text analysis systems, they can sometimes struggle with:

• Sarcasm and irony
• Slang and evolving TikTok language
• Cultural nuances
• Emoji context
• Very short or ambiguous comments

For example, a comment like “Well… that’s interesting 💀” sometimes may require human interpretation to fully understand the tone.

However, while individual mentions can occasionally be misclassified, overall trends and percentage shifts remain reliable at scale. That’s why AI sentiment analysis works best when combined with reviewing high-impact mentions manually.

How can you use TikTok sentiment analysis for business decisions?

TikTok sentiment data supports practical business decisions.

Por exemplo:

• A spike in negative sentiment may indicate a product issue or a controversial video.
• A rise in positive mentions after a campaign confirms that messaging is resonating.
• Topic-level sentiment shows which discussions drive praise or criticism.
• Period comparisons help evaluate influencer collaborations.

Instead of relying on assumptions, you can base decisions on real conversation data.

How often should you check TikTok sentiment?

For active brands, reviewing sentiment weekly is a minimum.

During product launches, influencer campaigns, or PR-sensitive situations, daily monitoring is recommended.

Alertas em tempo real help you react quickly when mention volume or sentiment changes unexpectedly.