The EU Data Act ensures that users have control over their data. Below you’ll find options to transfer data to Brand24 or export your data from our platform.
You can easily transfer your data from other platforms to Brand24. This helps you maintain continuity in your social media monitoring and analytics.
Upload a CSV file with your data from other monitoring tools.
According to the EU Data Act, you have the right to transfer your data between service providers. Brand24 supports this right by providing easy import options. For assistance with data transfer, please contact our support team.
You can export your data from Brand24 using API or CSV file. This allows you to use your data in other applications or keep a backup.
Download your data using the API or CSV file.
In compliance with the EU Data Act, Brand24 provides you with full access to export your data. You can request a complete data export at any time. For assistance with data export, please contact our support team.
The ICT infrastructure used by Brand24 S.A. is subject to the jurisdiction of the European Union, in particular Polish law. Data is primarily processed in IT systems located in Poland (Wrocław, Warsaw, and Gdańsk). In cases where cloud services or third-party tools are used, only providers guaranteeing compliance with the GDPR and ensuring data location within the European Economic Area are selected, unless a transfer to third countries is required in accordance with Chapter V of the GDPR.
Brand24 S.A. has implemented comprehensive measures to protect data against unauthorised access from outside the European Union:
Technical measures – data encryption and pseudonymization, firewalls, regular IT system updates, security testing, backups, and the use of VPNs for remote work;
Organisational measures – clean desk policy, physical access control to offices, authorization system, employee training, and maintenance of a record of processing activities;
Contractual measures – entering into data processing agreements in accordance with Article 28 of the GDPR, applying standard contractual clauses in the case of data transfers to third countries, and contractual obligations for contractors to comply with EU law.
Non-personal and personal data stored within the EU may not be disclosed to authorities outside the EU if such disclosure would violate the provisions of EU or Polish law.