Social media fails can seriously hurt your business, but you CAN avoid them and protect your company! Make sure you’re not making these 12 mistakes, a.k.a. THE DIRTY DOZEN.

Discover the strong and weak sides of your competitors’ online presence. Here are 5 competitor analysis tools that cover social media marketing, SEO, traffic and more!

Getting a bad review online is unavoidable. The key is to find it and take control of it before it’s shared and all your customers see it. Here’s how!

Satoria Group uses social media monitoring to manage their online reputation and acquire customer leads. Learn more inside!

Here’s a guide to restaurant social media marketing. Learn how to engage your customers, monitor your restaurant’s reputation and more.

Another strategy to boost customer engagement? Showing your brand personality. Build relationships by letting your customers get to know YOU.

From 140 to 280 characters, how will Twitter’s latest change affect your Twitter stats, audience engagement, hashtag campaigns & more? Only 1 way to find out.