Track Customers Feedback

Positive customer feedback holds great power over the product or service perception among potential customers. Don’t let this potential slide!

Tracking Mentions

Mention Tab

Set the project on a specific brand name to gather all public online mentions in one place in the Mentions Tab. This makes it easier to monitor and respond to customer feedback. You won't miss anything from now on!

Sentiment Analysis

Want to focus on responding to negative reviews? Slide the sentiment bar to the left! Want to focus on link building efforts or testimonials – slide it to the right!


Prioritize and categorize mentions based on their reach, number of reactions, or strength by using metrics such as Presence Score and Influence Score.

Additional Sources

Collect even more mentions from review sites! To gather reviews and comments, paste the link to a review site. Your mentions will show up in the Forum category.

Being always up-to-date

E-Mail Updates

We will provide you with daily and weekly updates sent straight to your inbox. You can check them at your convenience or change notification settings.

Storm Alerts

Whenever there is unusual behavior in your project, like many more mentions than normal, we will let you know. You can easily adjust alert settings in your project.

Slack Integration

To make your job a little easier, we offer a Slack integration that will help you stay on top of new mentions and let you keep your ear to the ground.

Why does it matter?

of consumers read online reviews before making a purchase.
of Internet users trust online reviews as much as a personal recommendation.
of customers say a company’s response to a review changed their perspective on the business.

Discover What People Are Saying About Your Brand!

Get real-time insights and identify customer pain points. Getting to know their most commonly mentioned issues and complaints can help to improve customer service, products, and services to meet customer needs and expectations.

Join brands that monitor media all around the world and see what our tool can do for you!

  • serving 190+ countries
    Our customer success team is here to help and answer all your questions. Day and night.
  • over 2M million projects set up
    Since the beginning of 2011 – private projects, educational content, business-related monitoring, and everyting in between.
  • 11+ years experience
    Spent responding to customers and constantly improving our tool to bring you the most complete media monitoring software on the market.
  • 900k+ users
    Across big, medium, and startup companies and a wide range of industries like technology, marketing, or retail.
  • ★★★★★
  • ★★★★★
  • ★★★★★

See other use cases of Brand24

Comprehensive Reports

Easily generate personalized reports for any given time range. You can have them sent to your email, or use them with third-party tools.

Backlinks Checker

Turn unlinked mentions into valuable backlinks. Take your link-building strategy to next level and improve your outreach efforts.

Competitive Analysis

Grab tons of insights by tracking competitors. Get to know what their customers think about them, or what marketing tactics they use.

Online Reputation Management

Raise brand awareness and reputation and always be the first to know what, how, and where on the internet people are talking.

Market Research

Maintain customer-centric approach, identify growth opportunities, make more informed decisions, and keep an eye on market trends.

Hashtag Search

Track branded hashtags and monitor popular social media platforms with an AI-powered tool.