Real-Time
Customer Feedback.

Discover what your customers really think. Gather, analyze, and respond to customer feedback with AI solutions.

Join 4000+ Brands in the AI Revolution

Understand your customers.

Collect and analyze mentions about your brand from across the web.

Know exactly what your audience thinks, needs, and expects. Turn their raw opinions into actionable feedback.

Get unfiltered insights directly from your customers.

Identify common issues before they escalate.

Build brand trust by showing that you care.

Understand your market’s expectations and evolving needs.

Spot every piece of feedback.

Tired of switching between reviews, support tickets, and social media comments?

Brand24 brings every piece of customer feedback in real-time.

Track mentions across 25,000,000+ channels.

Capture real-time customer feedback from social media, blogs, forums, and review sites.

Stay organized.

Stop drowning in reviews and switching between multiple platforms. All your reviews show up in Brand24’s single dashboard, mobile app, or email.

Detect customer sentiment automatically.

No more guessing how customers feel.

AI detects sentiment in every comment, instantly. Is your feedback positive, negative, or neutral?

Prioritize unhappy customers.

Not all feedback is equal. Brand24 highlights the most urgent issues. Take action where it counts.

Track sentiment over time.

Monitor how opinions shift after updates, product launches, or service changes.

Understand emotions behind the words.

Go deeper than sentiment.

AI Emotion Analysis tells you exactly what customers are experiencing. Check if they feel admiration, anger, disgust, fear, joy, or sadness.

Adjust the tone of your messaging.

Know when your audience feels confused, angry, or excited. Adapt your response.

Support your customer service team.

Give your team emotional context so they can reply with empathy.

Learn from your competitors.

Their reviews are public, so use them to your advantage

Spot what customers love, hate, or expect, even when it’s not about you.

Track competitor mentions and reviews.

Compare experiences, messaging, and response strategies. Improve where they fall short and attract their frustrated customers.

Refine your pricing and positioning.

Understand how people react to competitor pricing and value.

Behind every angry review is a chance to win someone back.

But you can’t fix what you don’t see. We’ll show you.

Get the whole picture fast.

With Brand24, feedback data becomes a powerful source of actionable insights.

You might be monitoring direct comments, social media, and online reviews, but do you have time to read them all?

Save time with AI Summaries.

Let AI highlight the most important customer opinions, so you don’t have to read every line.

Filter by relevance.

Sort mentions by sentiment, platform, emotion, topic, or customer type. Get straight to what matters.

Stay alert to what matters.

Stop playing catch-up. Get real-time alerts whenever new feedback comes in.

The sooner you know, the sooner you can fix, respond, or celebrate.

Customize notifications.

Get alerted about negative feedback, competitor mentions, or trending customer complaints. Choose what matters most and let Brand24 handle the rest.

Send alerts where you work.

Whether it’s Slack, Microsoft Teams, email, or right in the app, choose the best channel for your team. They’ll know before anything snowballs.

Discover what your customers talk about.

Use AI to find common themes in customer conversations.

When feedback floods in from every direction, it’s easy to miss the signal in the noise.

Uncover recurring problems.

See what’s frustrating your customer and fix it before it turns into a bigger problem. Spot patterns in customer frustration before they cost you revenue.

See what delights customers.

Discover what keeps loyal customers coming back. Then do more of it.

Create reports that actually work for you.

Skip the messy spreadsheets and endless copying.

Turn your data into something you’ll actually want to read. Brand24 gives you clean, tailored reports. Ready when you are.

Export in any format.

Download reports as PDF or Excel, get them via email, or generate a link to a shareable dashboard. No manual work needed.

Customize what you report.

Choose the time range, channels, and insights that matter most to your team or clients.

Customers are talking.

Are you listening?

As a brand strategist, I use Brand24 and personally recommend it to all my clients because of its robust features, which track public perception, analyze competitors, and provide crucial customer insights.

Phil Pallen

Brand Strategist

Why does it matter?

99.9%

of customers read reviews when they shop online.

Trustpulse

53%

of customers expect businesses to respond to negative reviews within a week.

Wisernotify

56%

of customers say a company’s response to a review changed their perspective on the business.

Podium

Why should you monitor customer feedback with Brand24?

Gain unfiltered, valuable insights.

Customer feedback gives you direct access to real thoughts, not just assumptions. Whether it's praise or criticism, this unsolicited feedback helps shape smarter decisions. Use these to strengthen your product, communication, and customer experience.

Improve customer feedback strategy.

Without a clear system in place, collecting feedback becomes chaotic. A strong customer feedback tool helps you gather and organize customer feedback consistently. Stop losing insights in emails or scattered feedback forms. Instead, build a structured customer feedback program.

Get unbiased feedback.

In-app surveys, customer interviews, and feedback forms reflect only a small, filtered group. Go beyond customer calls and other solicit feedback. Spot real opinions, concerns, and praise. It's the most honest way to understand customer needs.

Boost customer satisfaction.

Collecting feedback isn't just about fixing what's broken but building relationships. When customers see that their feedback leads to real change, they're more likely to stay, engage, and become loyal customers. It's a simple way to increase customer retention over time.

Support product and marketing decisions.

Customer opinions are a goldmine for your product and marketing team. Feature requests, common complaints, and repeat praise offer directions. You'll stop guessing what matters and start building what customers actually need. Create a better customer experience and a better product.

Identify and fix blind spots.

It's easy to focus on happy customers giving positive reviews and ignore the rest. But growth often hides in what your unhappy customers are saying. Addressing negative feedback shows your commitment to improvement. That approach builds stronger relationships and turns critics into advocates.

Keep your team aligned.

Customer feedback isn't just for the customer success team. With the right system, everyone can use feedback data to improve their work. Share insights, spot trends, and focus on what truly matters to customers.

Close the customer feedback loop.

Feedback is only useful if you act on it. A working feedback loop means spotting an issue, resolving it, and letting the customer know. It builds trust. Whether you're responding to a negative review or thanking someone for a feature request, customers respond positively when they feel heard.

Learn more
from our experts.

María Camila
Segura Matiz

Head of Strategic Communications
@Global66

Despite having a large team dedicated to customer experience, using Brand 24 revealed some surprising insights. It flagged details like, “This user has made 14 comments,” which proved to be incredibly useful.

Krzysiek Radoszewski

Marketing Lead, Central & Eastern Europe @ Uber

Thanks to the real-time feedback that Uber collects with social listening, they know which features are frequently requested by their customers. Uber can use this feedback to decide which features have been unsuccessful and require further modification.

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Frequently
Asked Questions:

How does Brand24's AI help me improve my business?

Brand24's AI turns raw customer feedback into clear, actionable insights. You'll save time, spot trends, and make decisions faster. AI helps with daily operations and long-term strategy.

Natural language processing groups thousands of mentions into readable insights.
AI Sentiment Analysis instantly tells you if feedback is positive, negative, or neutral.
AI Topic Analysis shows what your audience talks about most. No need to read every comment.
AI Emotion Analysis uncovers how customers truly feel: joy, anger, fear, or admiration.
AI Summaries highlight what matters most, so your team can act, not just analyze.

Why is gathering customer feedback important?

First, let's define customer feedback simply. It's real opinions shared by real people.

Customer feedback is one of your business's most valuable sources of insight. It helps you understand what your customers truly need and how to serve them better.

It reveals what satisfied customers love and where others struggle.
It helps you improve products, customer experience, and communication.
Acting on feedback builds trust and strengthens customer loyalty.
Honest opinions often highlight blind spots that internal teams miss.
Public feedback, especially reviews, shapes how new customers see your brand.
Tracking feedback over time helps measure customer satisfaction and progress.

Feedback is the beginning of better relationships. It's the beginning of continuous improvement.

How can Brand24 help me collect customer feedback?

Brand24 automatically gathers unsolicited feedback from the web. No need to ask.

It tracks social media, blogs, forums, and review platforms, all in real-time.
You don't need to rely only on customer feedback surveys or forms.
It's a complete customer feedback tool that brings everything into one dashboard.
You'll spot opinions you might miss in emails or customer surveys.
With Brand24, collecting feedback becomes simple, consistent, and organized.

What types of customer feedback can I monitor with Brand24?

Brand24 helps you track qualitative feedback across millions of online sources. It gives you context you can't get from numbers alone.

Monitor spontaneous comments, reviews, and social posts - the richest form of qualitative feedback.
Analyze emotional tone, intent, and sentiment to understand how customers feel.
Get context for every opinion, from angry rants to positive feedback.
Discover recurring themes, friction points, and what keeps satisfied customers coming back.
Use Brand24 alongside customer feedback surveys and quantitative feedback, like Net Promoter Score (NPS), to balance qualitative feedback with quantitative data.

Brand24 gives you detailed feedback from 25,000,000+ sources. It's the missing layer between the numbers and what your customers are actually saying.

Can I integrate Brand24 insights with my customer service team?

Yes. Brand24 helps your support team respond faster, smarter, and with full context. It's a complete feedback workflow your whole team can act on.

Share live dashboards and export reports to keep everyone aligned, from support to product.
Automatically send alerts or summaries to the right teams when feedback matters most.
Addressing negative feedback is easier with real-time alerts and sentiment tagging.
Your team can sort mentions by urgency, emotion, or platform to prioritize better.

Does Brand24 help with creating a customer feedback loop?

Yes. Brand24 supports every part of your customer feedback loop.

Detect issues, act on them, and close the loop with a response.
Build feedback mechanisms that collect and analyze opinions continuously.
Use insights to improve service, fix problems, and measure customer loyalty.
Identify trends, follow up, and show customers they're heard.

Why is Brand24 a complete consumer feedback solution?

Brand24 provides everything you need to collect, analyze, and act on customer feedback in one place.

Real-time monitoring lets you gain mentions from 25 million sources, the moment they happen.
Sentiment & Emotion Analysis helps you understand how customers feel, not just what they say.
AI-powered Topic Detection & Summaries uncover patterns in feedback and turn them into clear takeaways.
Alerts & notifications make sure you never miss critical feedback, especially the negative kind.
Mentions feed with filters keeps you focused by sorting feedback by platform, sentiment, or keyword.

Start learning from your customers today.

Even if they don’t tag you directly. No credit card, no commitment.

Real-Time Customer Feedback.