100% human-generated content

Chia

Content Manager

Chia studied at the University of Michigan. She’s an excellent translator between English and Chinese, but also between experienced and beginning marketers. She created a series of videos for the Brand24 YouTube channel you may recall #ChiaExplains. That’s her job obviously. She was also the writer and host of the #SocialRecap series. Everything in English, although she does speak four languages!

All articles by Chia

Social Listening Filters: 10 Time-Saving Filters Every Tool Should Have

Learn how to filter social listening data like a pro! This guide explains 10 Brand24 filters that help you analyze mentions (a little help from AI included!).

8 Social Media Keywords You Should Track with Social Media Monitoring (that are NOT your brand name)

Your brand name is not the only thing you should be tracking with social media monitoring. Here are 8 more keywords that can make an impact on your business.

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How to Measure Brand Awareness? 8 Easy Tactics

There are a variety of ways to measure different aspects of brand awareness. In this article, you will find popular tactics that should work for most marketing teams.

8 real life examples of good customer service in retail, from companies large and small

Our 8 favorite examples of good customer service in retail - see how these companies are increasing customer loyalty and decreasing churn with great service!

How to Create a Hashtag That Will Trend?

A hashtag can be a powerful business marketing tool, but first you need to create one. Here's how to create a hashtag for your campaign in 11 easy steps!

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Get the Brand24 trial and start social listening like a PRO.