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Almost 50 percent of social media users expect a response from brands within an hour. Don't let poor social media customer service negatively affect your business.
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Bad reviews are good. For real. Learn how to handle them to change the attitude of unhappy customers.
Let's take a deep dive into media monitoring of The 2018 FIFA World Cup and analyse the stats such as a number of mentions, social media reach, or most active locations.
Content creation or marketing a product or service without customer personas can be hit or miss. Learn how to create customer personas that will help communicate with your target audience more effectively.
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