Most companies will need rebranding and brand repositioning at some point in time. Periods of little to no growth are good indicators that the time has arrived for your company to look into the rebranding process and think about brand repositioning.
What is rebranding? Rebranding is the process of changing the image of your company.
What’s the definition of repositioning? Repositioning is about changing the customer’s understanding of what the product or brand is.
When you’re thinking of rebranding or brand repositioning and you’re trying to decide which changes need to be implemented, it’s important to remember that you can’t satisfy everyone.
You can, however, listen to your customers and learn which changes to your product will satisfy the largest majority. This is key to making your rebranding strategy + brand repositioning a success.
A social listening tool is a huge time-saver here because it makes listening to your customers so easy. It automates the process of finding publicly available online conversations about your brand or product, and drops each mention directly inside your account so you can take a closer look. Listen to what your customers are saying about you. Get important insights with Brand24 and find out if it’s time for you to start rebranding yourself or to reposition a product.
The 3 key elements of successful rebranding + brand repositioning are based on:
- Listening to your customers
- Delivering relevant improvements to your product
- Convincing customers to give you a second chance
If you can listen to your customers, deliver on their expectations, and convince them to give you a second chance, then you’ll be able to successfully rebrand + reposition your product.
Notice how all 3 points (listening, delivering, and convincing… especially listening) converge. This is crucial to successful rebranding and brand repositioning. Why? Because you can’t have one without the others.
- If you try to deliver improvements to your product without first listening to your customers’ needs, you can make the wrong changes that don’t improve the customer experience at all.
- If you attempt to convince your customers to give your product a second chance without addressing the dissatisfaction that you learned from listening, your plea will lack relevance and fall on deaf ears.
It takes a combination of all 3 steps to to make your rebranding strategy + brand repositioning a success.
Apply a combination of listening, delivering, and convincing to stimulate and boost growth – like Domino’s and Mother Energy Drinks did in the brand repositioning + rebranding examples below!
Domino’s pizza is one of the largest pizza chains in the world, with more than 13.8 K locations in over 80 different countries. But, it hasn’t always been so popular. In fact, just a few years ago, the pizza delivery chain was failing to reach their customers’ expectations and as a result, experiencing very slow growth.
@berial Totally agreed. Dominos tastes like cardboard. Microwave pizza is far superior.
— Tad Donaghe (@tad) November 12, 2009
So how did
cardboard Domino’s end up spreading to 80+ countries? (Fun fact – there is even a Domino’s in the pizza capital of the world: Italy!) By applying the 3 key elements of rebranding and brand repositioning.
Step 1. Listen to find out if you need rebranding or brand repositioning
“Domino’s crust tastes like cardboard and their sauce tastes like ketchup. Honestly, you couldn’t pay me to eat it.” Sharon
“It might get there in 30 minutes, but you’re not going to want to eat it once it gets there.” Saul
“Totally agreed. Domino’s tastes like cardboard. Microwave pizza is far superior.” Tad
Their critics were tough, but Domino’s kept listening because they knew their customers’ opinions held the keys to the success that they were after.
Step 2. Deliver
The problem was clear: they needed to improve their pizza. Significant amounts of time and money were invested towards developing new recipes, which resulted in total product repositioning: brand new recipes for their pizzas using new ingredients. Now, it was just a matter of this little problem:
How would they convince their unsatisfied customers to give them a second chance?
Step 3. Convince
This is the tough part. If you Google the phrase ‘new and improved’, you get 506 million results. A campaign marketing Domino’s pizza as new and improved would just get lost somewhere in those 506 million results.
And Domino’s knew that. Which is why they opted for total transparency with one of the most self-deprecating campaigns to date.
In their video campaign, the Domino’s Pizza Turnaround, they addressed all the issues that unsatisfied customers had experienced with their old recipes and apologized for selling pizzas that ‘tasted like cardboard’. They also promised that their new recipes were now pizzas that they were proud to deliver.
It seems to be working:
After years of delivering less-than-satisfactory pizzas, Domino’s knew it wouldn’t be enough to simply improve their recipes. One of the first pizza delivery chains in America, they were determined to continue with their tradition of innovation. Technology has become a key component in their business, both internally and externally. From the way their business is run, to the modern solutions that their customers have to choose from when ordering & paying, Domino’s has changed more than just their recipes.
The dominos app now accepting Apple Pay is a game changer
— Tom Davies (@TomRDavies4) November 12, 2017
Cold dominos pizza from the night b4 is the BEST ?
— Emily Rawlings (@emilyrawlingsx) November 12, 2017
No seriously mom ordered pizza from dominos last night… they changed everything. That pizza was so bomb. I was shocked! I hadn?t eaten dominos in a long time so I?m sitting there like: pic.twitter.com/ihEABybL4k
— Baenerys Targaryen ? (@CheweyPNewton) November 12, 2017
This also reminds me of Mother Energy Drinks in Australia.
Mother Energy Drinks
Coca Cola had implemented a hard launch of Mother Energy Drinks onto the Australian market during the energy drink craze, which garnered immediate attention. Clever advertisements drew consumers who were eager to try the new product, but apart from initial sampling, sales remained stagnant. However, failure was not an option for Mother.
And since they had been so successful at generating brand awareness (most people in Australia had at least heard of Mother after the launch), instead of abandoning the new product, they chose to reposition it on the market.
Step 1. Listen
By listening to their customers, they quickly learned that the reason Mother wasn’t selling was because consumers just didn’t enjoy the taste. While the fun advertisements had attracted many customers who were eager to try a new drink, they were put off by the taste and few turned into repeat buyers.
Step 2. Deliver
Coca Cola’s Mother Energy Drinks did 3 things to improve the product:
- Changed the product packaging
- Increased the size of the can
- Adjusted the taste
Now, they were ready for the challenging part. Since consumers had already begun to associate Mother Energy Drinks with unappealing taste, their biggest challenge would be to convince consumers to give the drink another try.
Step 3. Convince
They addressed this head-on in their campaign to reposition Mother Energy Drinks with a very direct slogan ‘New Mother, tastes nothing like the old one’. This was printed clearly on their product packaging and featured in humorous videos for their audience, where soldiers were shown tracking down and taking out the scientists involved in engineering such an unpalatable taste.
Their rebranding strategy worked and their brand was successfully rebranded and repositioned. Consumers were willing to give their bold statement a try and Mother is now one of the top-selling energy drinks in Australia, alongside of Red Bull and Rockstar.
Deeply Queensland. pic.twitter.com/p7Ue2rcHfV
— AtticusThomas (@AtticusThomas) September 2, 2017
Do you need rebranding or brand repositioning?
Domino’s and Mother Energy Drinks are just a couple companies that have been able to bounce back from periods of little to no growth. They successfully boosted their sales with re-branding and brand re-positioning.
If your brand has been experiencing slow growth, don’t panic! It just means that it’s time to make some changes. Learn what the problem is by listening to your customers.
Here’s my insider listening tip.
Scroll back up and take another look at the conversations about Domino’s and Mother Energy Drinks above. See anything unusual? I’ll give you a hint:
NOT A SINGLE ONE OF THE MENTIONS FOR DOMINO’S AND MOTHER ENERGY DRINKS WERE DIRECTED @ THE BRANDS OR EVEN CONTAINED ANY #HASHTAGS FOR THE BRANDS!
(Sorry for shouting but there’s an important lesson here.)
It all boils down to listening.
To be a good listener, you need to be aware of all publicly available mentions of your brand or product, even the ones that are not directed at your company and do not contain any of your branded hashtags. Everybody else can see them; make sure you do too. Finding these publicly hidden conversations is exactly what Brand24 is for. Find out what your customers are saying about your company with a free trial. If you’re new to social listening, here’s a good resource that’s full of social listening tips that’ll point you in the right direction.
Uncover candid conversations about your brand and your product. This will help you determine if it’s time for you to reposition yourself and apply the 3-point rebranding checklist above. If the answer’s yes and your customers are telling you that you’re one of many brands that need rebranding, just follow the steps above:
- Listen to your customers.
- Deliver relevant improvements to your product.
- Think about how you can convince your customers to give your product a second chance.
These are the 3 key elements of successful rebranding + brand repositioning!