Category: Business Strategy

Business strategy is a key to the success of any brand. A well-planned strategy will allow you to survive among the competitors. Check out blog posts and learn how to prepare appropriate action plans.

6 Most Important Customer Service KPIs

6 Most Important Customer Service KPIs

You need to set up definite goals to measure customer satisfaction successfully. In this article, you will find all the most important KPIs for customer service and how to evaluate them.

Jakub Spiryn Jakub Spiryn
January 27, 2023 ・ 10 min read
What is NPS? A Guide to Net Promoter Score

What is NPS? A Guide to Net Promoter Score

NPS (Net Promoter Score) is one of many research metrics used in marketing. NPS is used to measure the willingness of customers to recommend a company's products or services to others. Here's everything you need to know about the metric.

Jakub Spiryn Jakub Spiryn
January 19, 2023 ・ 7 min read
How to do a SWOT Analysis? [Template & Examples]

How to do a SWOT Analysis? [Template & Examples]

Conducting a SWOT analysis is one of the first steps to building a business strategy. Today you will learn what SWOT is, find some examples, and download a ready template. What are your strengths, weaknesses, opportunities, and threats?

Jakub Spiryn Jakub Spiryn
January 3, 2023 ・ 7 min read
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