All-in-One Review Monitoring Solution.
Try the review monitoring that works while you sleep. Transform customer feedback with Brand24.
Join 4000+ Brands in the AI Revolution
Monitor over 50+ review sites.
Address complaints fast, build trust, and turn unhappy customers into loyal fans.
Track all major review sources, including the most popular ones, such as TripAdvisor, AppStore, Yelp, Booking, Google Play, and Trustpilot.
All reviews in one place in real-time.
Track new reviews as they appear.
Are people raving about you or complaining? Instantly see if mentions are positive, negative, or neutral.
Save time and effort.
Drowning in reviews? Stop wasting hours switching between multiple platforms. Instead, get updates in one place – Brand24 dashboard, mobile app, or e-mail.
Real-time alerts.
Stay on top of new reviews as they come in. Brand24’s alerts notify you the moment someone leaves a review about your business.
Keep your customers satisfied.
Competitor reviews monitoring.
Keep an eye on what people say about your competitors.
Find out where they shine and where they fail. Then, make their weaknesses your advantage.
Adjust pricing strategy.
Research how customers react to competitor pricing and adjust yours. Offer better value to attract more clients.
Do your market research.
Spot common complaints, understand what customers love, and find gaps in the market. Check how your competitors handle criticism and whether their responses build trust.
Why start your Review monitoring
with Brand24?
AI Sentiment Analysis.
Stop guessing how customers feel about your brand.
AI automatically detects positive, negative, and neutral opinions. Focus on what matters most without reading every review.
Prioritize urgent issues.
AI highlights the most critical negative reviews. This ensures serious problems don’t go unnoticed.
Track sentiment changes over time.
See how customer opinions shift after a product update or a new campaign. This helps you measure success and adjust strategies.
Customizable Reports.
Tailor your reports to match your needs.
Select the time range, data points, and insights that matter most. Then, share them with your team or clients.
E-mail, PDF, or Excel reports.
Get key metrics and insights in a ready-to-use format without extra effort. Instantly access the data you need.
AI Insights.
Get personalized suggestions for your brand’s growth. AI Insights feature charts, metrics, trend analysis, and recommendations for growth.
Let AI read your reviews for you.
Stop reading endless reviews, let AI do the work for you.
AI can group similar opinions, detect sentiment, identify trends, and point out sudden changes in reviews.
Quickly understand what customers like and what needs improvement.
See the most important points instead of reading every review.
Filter out spam, fake reviews and irrelevant voices.
Why even monitor reviews?
Smart filtering.
Focus only on what truly matters.
Filtering helps you sort through large amounts of feedback to find the most relevant opinions.
Track influential voices.
Limit sources.
Include or exclude phrases.
Isolate sentiment.
Choose language or location.
& more.
Customizable reports.
Tailor your reports to match your needs.
Select the time range, data points, and insights that matter most. Then, share them with your team or clients.
E-mail, PDF, or Excel reports.
Get key metrics and insights in a ready-to-use format without extra effort. Instantly access the data you need.
AI Insights.
Spot common complaints, understand what customers love, and find gaps in the market. Check how your competitors handle criticism and whether their responses build trust.
Why does it matter?
99.9%
of customers read reviews when they shop online.
Trustpulse
53%
77%
of consumers use at least two platforms to research businesses before making a decision.
As a brand strategist, I use Brand24 and personally recommend it to all my clients because of its robust features, which track public perception, analyze competitors, and provide crucial customer insights.
Phil Pallen
Brand Strategist
Learn more
from our experts.
María Camila
Segura Matiz
Head of Strategic Communications
@Global66
Despite having a large team dedicated to customer experience, using Brand 24 revealed some surprising insights. It flagged details like, “This user has made 14 comments,” which proved to be incredibly useful.
Krzysiek Radoszewski
Marketing Lead, Central & Eastern Europe @ Uber
Thanks to the real-time feedback that Uber collects with social listening, they know which features are frequently requested by their customers. Simultaneously, Uber can use this feedback to decide which features have been unsuccessful and require further modification.
Frequently
Asked Questions:
What is review monitoring?
Review monitoring is the process of tracking customer feedback. It happens across various review platforms like G2, Trustpilot, and TripAdvisor. It helps businesses stay updated on the latest opinions, respond to concerns, and maintain a strong brand's online presence. Actively managing reviews helps enhance customer satisfaction. It helps to turn your one-time buyers into loyal advocates.
How do you monitor and manage online reviews?
Use review monitoring tools to track feedback from multiple sources in one place. Set automated alerts to ensure you never miss a review. Access AI-driven insights to help you spot trends and patterns. Respond to both positive reviews and negative feedback to show customers you care. Quick responses show potential customers that you provide excellent customer service. It usually influences their purchasing decisions.
What are the benefits of review monitoring?
Monitoring reviews helps with online reputation management and market research. You can gain insights into customer preferences, fix issues quickly, and improve products or services. Replying to them boosts trust, encourages even more reviews, and helps businesses stay ahead of competitors. Review management across different platforms ensures a consistent, professional brand image.
How do you get started monitoring online reviews?
Start by choosing the right monitoring tools that fit your needs. Brand24 consolidates review data from multiple sources. This gives you an up-to-date understanding of customer sentiment in a single dashboard. Set up alerts and filters to track relevant feedback and take real-time action.
Which industries benefit from monitoring reviews?
Any business that relies on customer trust can benefit. This includes e-commerce, hospitality, SaaS, healthcare, and service-based industries. Review consolidation helps any business track customer satisfaction and improve offers. Monitoring reviews also supports marketing efforts. It allows brands to showcase positive testimonials where they matter most.
What can happen if you don't monitor reviews?
Ignoring reviews can harm your brand's reputation. Negative feedback can spread quickly, affecting customer trust. Without tracking, you may miss recurring complaints that signal deeper issues. Monitoring reviews helps businesses make data-driven decisions and avoid potential PR crises. A lack of response to customer concerns may also result in lost sales and a weakened brand image.
How does Brand24 compare to other review monitoring tools?
Brand24 is a comprehensive solution that goes beyond basic monitoring. Unlike free tools or simple Google Alerts, it offers automated tools for tracking, filtering, and analyzing reviews. Businesses can get a complete picture of customer sentiment. Brand24 helps them refine their marketing efforts and support sales team. Competitive analysis helps uncover strengths and weaknesses in a competitor's approach. Brand24 also aggregates data from many social platforms. Reviews not only appear on dedicated review sites. They also spread across social platforms.
Protect your reputation.
Improve customer experience. Gain insights. No credit card, no commitment.