6 Most Important Customer Service KPIs
You need to set up definite goals to measure customer satisfaction successfully. In this article, you will find all the most important KPIs for customer service and how to evaluate them.
Business strategy is a key to the success of any brand. A well-planned strategy will allow you to survive among the competitors. Check out blog posts and learn how to prepare appropriate action plans.
You need to set up definite goals to measure customer satisfaction successfully. In this article, you will find all the most important KPIs for customer service and how to evaluate them.
NPS (Net Promoter Score) is one of many research metrics used in marketing. NPS is used to measure the willingness of customers to recommend a company's products or services to others. Here's everything you need to know about the metric.
With over 2,6 billion monthly active users and 5 billion videos watched daily, YouTube offers one of the largest user bases. Read how to set up a powerful YouTube marketing strategy.
Brand collaborations are increasingly commonplace. We see lots of big names teaming up to create new products. But how can you find a partner for successful brand collaboration?
Conducting a SWOT analysis is one of the first steps to building a business strategy. Today you will learn what SWOT is, find some examples, and download a ready template. What are your strengths, weaknesses, opportunities, and threats?