Brand24 got featured in the High Performer category in the G2 Crowd Social Media Monitoring Report, based on customer reviews and company’s overall market presence.
To quote PRWeb: “The report is based on more than 1,415 reviews written by business professionals. Of the 126 products listed in G2 Crowd’s Social Media Monitoring category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid.”
You can access the Social Media Monitoring Report here.
Quick reminder: we also got featured in G2’s Top 50 Tools for Small Businesses this year, so this is the second time we’ve been awarded within the last two months.
The Power of Reviews
In 2014, BrightLocal research discovered that 88% of customers trust online reviews as much as personal recommendation. The 2015 edition of the research states “the star system is the #1 factor used by consumers to judge a business”. According to the study, only 13% of customers consider trusting a business with a 1 or 2-star rating.
Reviews are a massive part of your online reputation, and we are no exception – based on our analytical data, 75% of Brand24 users visit our reviews sites. It is in our best interest to keep our profiles spotless and up-to-date.
Here’s an example user review which G2 Crowd used to calculate the scores.
A huge “Thank you!” to our G2 Crowd and our users who left us a review. You’re awesome. Time to pop the champagne!