New in Brand24: LLM Listening Tab Reveals Your Brand’s Position in ChatGPT, Claude, Gemini and More
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A potential customer opens ChatGPT and types: “What’s the best project management tool for remote teams?”
Three brands appear in the response. Your competitor is #1. Another competitor is #2.
Your brand? Invisible.
This isn’t a hypothetical scenario. It’s happening right now – thousands of times per day.
While you’ve spent years perfecting your SEO strategy, climbing Google rankings, and optimizing for keywords, a quiet revolution has been taking place. Your customers stopped Googling. They started asking AI.
And if AI doesn’t know you exist, you’ve lost the sale before it even began. (According to “Buyer Experience Report 2025” ninety-five percent of the time, the winning vendor is already on the Day One shortlist, and four out of five deals are still won by the “pre-contact favorite.)
The Problem: You’re Invisible in the Channel That Matters Most
Here’s what’s actually happening in 2026:
Customers treat AI as an oracle. They don’t browse multiple websites, compare features, or read reviews anymore. They ask ChatGPT, Claude, or Gemini a single question and trust the answer.
If your brand isn’t in that answer, you don’t exist in their consideration set.
The data is stark:
- Gartner predicts traditional search will drop 25% by 2026 as users shift to AI assistants
- 41% of AI users find ChatGPT results more trustworthy than traditional search (Attest)
- 75% of consumers are using AI search more today than a year ago (Yext)
Here’s the problem: You’re flying blind. You have no idea:
- If AI models even mention your brand
- How you’re positioned compared to competitors
- What sources AI uses to form opinions about your industry
- Whether AI is spreading false information about your company
Traditional monitoring tools can’t help you here. Brand24 tracks what people say about you. But who’s tracking what AI says?
This isn’t just about monitoring – it’s about optimization. Just as brand mentions became critical for SEO (boosting your Google rankings without backlinks), AI mentions are now essential for what we call GEO: Generative Engine Optimization. If you want to understand how brand mentions work for traditional search, read our guide on brand mentions for SEO. But for AI? That’s a whole new game.
The Solution: Chatbeat. Now Integrated Directly Into Brand24
That’s why we built Chatbeat: the AI position monitoring tool that reveals exactly how often, and how, AI models recommend your brand.
And now, it’s seamlessly integrated into your Brand24 dashboard.
What Is Chatbeat?
Chatbeat monitors your brand’s presence across major AI models: ChatGPT, Claude, Gemini, Perplexity, and more. It shows you:
✓ Your AI visibility score compared to competitors
✓ Your position in AI recommendations (1st place vs. not mentioned at all)
✓ Share of Voice across different AI chatbots
✓ Key sources AI models cite when discussing your industry
✓ Actual prompts where your brand appears (or should appear)
Think of it as SEO analytics, but for AI. While traditional tools show you Google rankings, Chatbeat shows you ChatGPT rankings.
Why This Integration Changes Everything
Two parallel worlds, one dashboard:
- Brand24 = Social Listening → You monitor what PEOPLE say about you (emotions, social media, crises, forums)
- Chatbeat = LLM Listening → You monitor what AI MODELS say about you (recommendations, positioning, citations)
Here’s the powerful connection: What people write about you today (visible in Brand24) becomes the knowledge that ChatGPT delivers to customers tomorrow (visible in Chatbeat).
You need both. AI models learn from internet content. If you only monitor one channel, you’re missing half the story.
Learn how it works: Get to know more about Chatbeat integration with Brand24
Chatbeat LLM Listening Tab in Brand24: 6 Ways It Protects (and Grows) Your Brand
1. GEO – Position Optimization in AI Responses
The reality: If AI doesn’t mention you in the top recommendations, you’ve lost the customer.
What Chatbeat does: Shows whether you exist in AI’s “consciousness” and tracks your position over time. If you’re invisible, it signals exactly what content you need to improve: FAQs, expert articles, data structure, to climb the AI rankings.
Think of it as: SEO for the AI era. You once optimized for Google. Now you optimize for ChatGPT.
Want to get started right away? Our step-by-step guide shows you exactly how to rank your brand on ChatGPT – from understanding the algorithm to implementing specific tactics that work.
2. Citation Tracking and Authority Identification
The reality: AI doesn’t invent facts. It relies on trusted sources. If those sources don’t mention you, AI won’t either.
What Chatbeat does: The Key Sources panel reveals exactly which websites and publications AI models cite when discussing your industry. See a competitor getting cited from TechCrunch? Now you know where to pitch your next guest article.
Your action: Focus PR efforts on sources that actually influence AI recommendations – not just vanity metrics.
3. Error and “Hallucination” Detection
The reality: AI models can claim your company went bankrupt, list outdated services, or cite wrong information – and thousands of users will believe it.
What Chatbeat does: Catches harmful misinformation fast, giving you hard data to correct errors in Wikipedia, business directories, and other sources AI feeds on.
Your protection: Reputation damage control before it spreads. The faster you catch errors, the faster you fix them.
4. Competitor Analysis and Context (Framing)
The reality: It’s not enough to be mentioned. How AI frames you matters. Are you the “budget option” or the “premium leader”?
What Chatbeat does: Reveals whether AI recommends you as a “cheap alternative” or a “quality leader.” Compare your framing against competitors and adjust your PR strategy to shift perception.
Your advantage: Control the narrative AI creates about your brand – before it defines you.
5. Product Insights and Feedback
The reality: AI synthesizes thousands of user opinions. Sometimes it highlights features you’ve overlooked in marketing but users actually love.
What Chatbeat does: Shows which product capabilities AI considers critical. You might discover you’re underselling your best features.
Your goldmine: Free, powerful feedback that connects user sentiment directly to your messaging strategy.
6. Measurable Metrics and ROI Proof
The reality: You can’t manage what you can’t measure. And most companies have zero metrics for AI visibility.
What Chatbeat does: Provides concrete KPIs: Share of Voice, Brand Score, Median Position, that you can include in marketing reports and budget justifications.
Your leverage: Hard data proving your AI optimization efforts translate to measurable brand visibility. Perfect for defending marketing spend to leadership.
Real Scenarios: How LLM Listening Solves AI Visibility Problems
Scenario 1: Competitive Intelligence
Imagine discovering ChatGPT recommends your top three competitors when users ask for tools in your category – but never mentions you. With LLM Listening, you’d see this immediately in your Share of Voice chart, then use Key Sources to identify which publications are driving those recommendations. You could reach out to those authors and pitch why your brand deserves to be included in their articles, turning insights into actionable PR strategy.
Scenario 2: Reputation Protection
Picture this: AI starts telling users you only serve one region, when you’re actually global. Without monitoring, you’d never know. With LLM Listening’s error detection, you catch it within days and can correct the source information before it spreads.
Scenario 3: Positioning Insights
What if AI consistently frames you as “budget-friendly” when you want to be seen as “premium value”? The framing analysis shows you exactly how AI categorizes you compared to competitors, giving you the data to adjust your content strategy.
Why You Need to Act Now (Not Later)
Here’s the uncomfortable truth: Your competitors are already monitoring this.
Early movers are gaining an advantage that will be harder to overcome every day. The longer AI recommends competitors while ignoring you, the more that pattern reinforces itself in training data.
This is your SEO moment all over again. Remember when early SEO adopters dominated rankings for years? Same principle, new channel.
The difference: AI moves faster. Positions solidify quicker. The window for easy wins is shorter.
Get Started: Chatbeat LLM Listening Tab Is Now Live in Brand24
Good news: If you’re already a Brand24 customer, you can add Chatbeat monitoring to your dashboard today – get to know more in our LLM Listening Tab Overview . Our team will set up your first project – no complicated prompt writing required!
See it in action:
- Brand Score tracking your AI visibility (0-100%)
- Share of Voice charts comparing you to competitors
- Key Sources revealing where AI gets its information
- Real prompts showing your exact position in AI responses
Not using Brand24 yet? Now you get both tools in one integrated platform:
- Social Listening = Track what people say about you
- LLM Listening = Track what AI says about you
The Bottom Line
AI assistants are the new search engines. ChatGPT recommendations are the new Google results. And your brand’s visibility in AI responses directly impacts your bottom line.
You wouldn’t ignore your Google rankings. Don’t ignore your ChatGPT rankings.
Start monitoring your AI presence today – before your competitors lock you out of the conversation entirely.
Ready to see where you rank in AI recommendations?
