Your company is probably present on multiple social media channels. After all, social media are the place where your current and potential customers are hanging out. So you add photos and posts and try to engage with your audience. But do you know exactly how your company is performing on different social media platforms? You can assess your actions by completing a social media audit.
If you still think that social media audit is an unnecessary burden and waste of time, take a look at these three reasons to do a social media audit:
- Collect data to perform a SWOT analysis and identify your strengths, weaknesses, opportunities, and threads
- Make sure your brand is represented consistently and appropriately across different social media channels
- Grab all the opportunities that arise for your brand – a social media world offers plenty of events to build your brand awareness – it’s your job to spot them
What Is a Social Media Audit
I know that the majority of people will shiver with fear when they hear the word audit. Having your company audited by the tax authorities is probably one of the most stressful situations imaginable. But social media audit will help to broaden your audience, find new leads and increase conversion rate.
Believe it or not, but there are positive sides to audits. A social media audit will give you a general idea of what’s working for your brand’s social media strategy and what’s failing miserably. Moreover, you’ll realize what can be done to improve your overall social media presence.
Here’s everything you always wanted to ask about social media audit but were too afraid to ask!
What Does a Social Media Audit Include
Here comes the dreadful moment – you need to create a spreadsheet. Writing down all the necessary data is essential. First of all, you won’t be able to remember all the important information gathered during the process.
Secondly, social media audit results will be interesting to many people across different departments. I bet your sales division will be more than eager to know which social media posts are converting the most.
And, last but not the least, having one file with all your social media audit data will help you compare the results month to month, quarter to quarter or year to year, depending on your needs.
Some marketing strategies will start paying off a few months after the implementation, so it’s vital to monitor the results analyzed for an extended period. You’ll also be able to spot seasonal fluctuations. For example, a Black Friday promotion might skew your results from January of the next year.
Social media audit checklist
No matter the industry or company size, a social media audit will include some universal points. These are common elements:
- Audience – depending on the demographics of your audience, your message and its delivery will vary. Check which social media channels your audience is using and target your message according to the rules of the social media platform
- Profile information – make sure all your bio information and links you posted on your profiles are up-to-date
- Engagement rate – take a look at the rates of engagement. Is your audience responding well to your messaging? How fast is your followers count rising?
- Publishing schedule – monitor how often you publish on specific social media channels
- Referral traffic – which social media channels are driving the highest traffic to your website?
Since all social media channels have slightly different metrics, you have to create a separate spreadsheet for every platform.
Start with finding all the social media profiles you ever set up. There’s a chance you log in to YouTube or Snapchat only once a few years back, but the profile is still there. It’s ok not to be present everywhere but having social media profiles with no activity whatsoever could have adverse effects on your brand image. A tool like Namechk will help you with dusting off old social media channels.
As I mentioned before, you don’t have to be present everywhere, but it’s a good idea to keep a finger on all the developments in the social media world. By being an early adopter, you might gain a competitive advantage and position your company as an industry leader.
If looking for new a new social media channels is just too much in your busy life, take a look at our Social Recap. It’s just a couple of minutes that will keep you up to date with recent developments in marketing.
Take a Look At Your Social Media Profiles
Analysis of your social media profiles will be the basis of your social media audit. It shows what’s working, what needs to be improved and identifies your An opportunities.
There are plenty of metrics to follow, and it might be hard to distinguish the important ones from vanity metrics. I recommend taking a closer look at the numbers for:
- Referral traffic
- Clicks on links
I deliberately omitted the followers’ count. This number says absolutely nothing about the health of your social media profile. You can have a lot of followers, but it’s the number of interactions (engagement, shares or impressions) that counts. After all, it’s better to have 1 000 followers who are interested in your message than 1 000 000 followers who couldn’t care less about your offer.
Identify Content that Matters
The whole point of social media audit is to identify content that resonates well with your audience and emulating these posts. It might be hard to compare posts from different channels as everyone uses slightly different metrics.
That’s where you can use a social media monitoring tool, like Brand24. Start with setting up a project. Enter your predefined keywords into project creation wizard. The social media listening tool will start to collect all the mentions from the Internet that include your keywords.
Having trouble coming up with the right keywords to track? Think about the name of your company, your branded hashtag, or the name of your product or service.
Social media listening tools, in general, don’t collect historical data, so give it a couple of days to have a sufficient amount of data.
You’ll find the most important information in the Analysis tab. Brand24 will analyze the mentions and give you information about:
- The most popular authors
- The most popular mentions
- Estimated social media reach
- Social media interaction
- Social media likes
- Social media comments
And many more! You’ll find the filters in the right upper corner, and you’ll be able to split the results according to a social platform you want to audit.
Another useful diagram is right beneath the first analytics section, and it’s called “Mention by category.” It will literally take you a second to spot the best performing social media channel.
What’s also super important to conducting a successful social media audit is taking a deeper look at your referral networks. That can be easily done with Google Analytics under Acquisition.
Audit Your Brand Presence
Every social media platform gives you an opportunity to introduce your brand. Make sure that your audience knows immediately that they are looking at the profile of your company.
Consistency is key.
Start with your photos. Most social media channels allow you to upload up to two photos. Make sure your profile photo is the same on every channel.
Secondly, check the URL you provide with your bio information. It’s easy to forget that you change the link once for a specific campaign that’s no longer running.
You can verify your profile on some of the social media platforms. A verification will give you an additional boost to the awareness of your brand as your audience will immediately know that they are in the right place.
Determine Your ROI
I know how hard it is to calculate the ROI from your social media activities. You can, of course, count the number of conversion from social media channels, but how to do when conversions are not your main objective? What if you want to focus on brand awareness? Or sales that are inspired by social media but do not come directly from social?
An ROI is, however, an indispensable part of your social media audit. It will prevent you from spending resources on activities that will never deliver any value to your company.
You can track the number of downloads of an ebook or any other dedicated content. Google Analytics will help you measure the number of organic traffic or sessions on your website.
A great social media metrics will be tracking hashtag performance. In Brand24 dashboard, create a project where your hashtag is one of your monitored keywords. The tool will calculate all the metrics for you.
In the Summary tab, you’ll find the most important information, e.g.:
- The total number of results,
- Social media reach,
- Social media interactions,
- Count of positive mentions,
- Count of negative mentions.
The best part is that you will immediately see a difference within the time range you’ve chosen. Brand24 will analyse two periods and show you the difference in metrics. It’s basically a social media audit handed on a silver platter.
You can divide the fruit of your social media audit into three categories.
The Benefits of Social Media Audit
Let’s start with short-term goals. A social media audit will help you determine where you currently are with your social media marketing efforts. It will identify the best performing channels and help you create new objectives, like working on your engagement metrics, growing your followers or reaching a brand new audience.
According to the Harvard Business Review, consumers now generate over 25% of content that appears in web searches for specific brand names. They also tend to trust the user-generated content much more than traditional forms of advertising. A social media audit will help you influence the most important discussions around your brand conducted on the Internet – the ones that centre around your brand or product.
A social media audit will also deliver clear standards that you can incorporate across many social media channels. Any time there’s a new platform, you will have guidelines in place that will assure your overall social media presence is consistent, and your brand is easily recognizable.