Customer service is vital to surviving in our overly competitive world. This post provides 8 customer service best practices that will make your company thrive and get ahead of the competition.

Building brand loyalty will help you increase your revenue. It is much easier to engage, market and sell to already existing customers. See how can you boost your customer experience and establish long-term customer relationships.

Customer retention is much cheaper and easier than customer acquisition. In this post, you will learn how to attract the customers you already have.

Customers are much more willing to buy a product from a company they trust. You can develop trust by listening to your customers and showing how much you care about their problems.

A negative review is a blessing in disguise. Perfect opinion is bad for your business. If you want to benefit from a negative review you have to act swiftly and respond within minutes. Learn how to turn the tables around in this post.

There are plenty of new social media networks, techniques and tools to expand your customers’ database. In this post, we collected 7 ways to discover new clients.

Customer loyalty retention is a major factor that determines the success of a business. Shane Barker shares 5 proven ways to help you earn loyalty from your customers!

Customer experience will become a cornerstone of your business strategy within 2 years. Consumers are willing to pay more for a product if it offers better CX. Learn how to get ahead of your competition and implement a customer behaviour analysis.

Almost 50 percent of social media users expect a response from brands within an hour. Don’t let poor social media customer service negatively affect your business.

Sentiment analysis tools detect positive, negative & neutral sentiment in customer opinions, giving you the information you need to improve your user experience.