How do you handle negative feedback on social? From finding it to following up with customers, we’ve got you covered. Infographic included.

Social listening lets you peek inside the mind of the consumer. See what this means for the automotive industry.

Here are some examples of epic customer service that not only satisfied customer expectations but also went viral.

Social media monitoring is versatile. It can find application in many areas of business and help you grow your business. Here are 4 ways it can help in e-commerce.

Feedback is crucial to the success of the business. However, very often, getting customer feedback can become a struggle. Here’s how to get the feedback without being a pain in the neck.

The famous 5 second rule can be applied to almost anything, including social listening and customer service. Read on to see what you can do in just 5 seconds…

Landing new clients in the consulting world can be hard at times, but managing their payments can be even harder. Here are 5 tips to create a smooth process for both parties