Bad reviews are good. For real. Learn how to handle them to change the attitude of unhappy customers.

You’ve heard about Social Media Monitoring but don’t know how it works? Or maybe you doubt its effectiveness? Here are 10 reasons why you SHOULD use Social Media

Customer reviews can boost your conversion rates and establish your brand position as an industry leader. Here’s how to include customer reviews on your website!

Customer service is vital to surviving in our overly competitive world. This post provides 8 customer service best practices that will make your company thrive.

It is much easier to market and sell to already existing customers. Here’s how to boost your customer experience and establish long-term customer relationships.

Customer retention is much cheaper and easier than customer acquisition. In this post, you will learn how to attract the customers you already have.

Customers are much more willing to buy a product from a company they trust. You can develop trust by listening to your customers and showing that you care.

A negative review is a blessing in disguise. To benefit from a negative review you have to act swiftly and respond within minutes.

If you want to grow your business, you need to find new customers. Here’re 7 tools and techniques that will help you discover, attract and convert new customers.

Customer loyalty retention is a major factor that determines the success of a business. Shane Barker shares 5 proven ways to help you earn loyalty from your customers!