At the end of the day, your customers are the ones, who pay your bills. That’s why they should be the apple of your eye. Finf out how media monitoring tools can help you to take your customer service skills to the world-class level!

Online reviews can both make or break your business. Read about 10 tips for successful online review management to know how to use reviews to boost your business!

Bad reviews are good. For real. Learn how to handle them to change the attitude of unhappy customers.

You’ve heard about Social Media Monitoring but don’t know how it works? Or maybe you doubt its effectiveness? Here are 10 reasons why you SHOULD use Social Media

Customer reviews can boost your conversion rates and establish your brand position as an industry leader. Here’s how to include customer reviews on your website!

Customer service is vital to surviving in our overly competitive world. This post provides 8 customer service best practices that will make your company thrive.

It is much easier to market and sell to already existing customers. Here’s how to boost your customer experience and establish long-term customer relationships.

Customer retention is much cheaper and easier than customer acquisition. In this post, you will learn how to attract the customers you already have.

Customers are much more willing to buy a product from a company they trust. You can develop trust by listening to your customers and showing that you care.

A negative review is a blessing in disguise. To benefit from a negative review you have to act swiftly and respond within minutes.