Sentiment analysis tools detect positive, negative & neutral sentiment in customer opinions, giving you the information you need to improve your user experience.
One of the the things I get asked about the most is building relationships with customers. Since we aim to run Brand24 with transparency, I thought I’d share our internal guidelines for customer service. I’m sharing them in the same … Continued
Customer engagement strategies are about good customer SERVICE for building loyal relationships. Your customers’ needs must come BEFORE sales. Here’s how & why.
Here’s why and how to monitor social mentions. Sales opportunities, customer service, customer insights are just a couple of applications for monitoring social mentions.
What’s the difference between good customer service and… just being serviced? Customer satisfaction and loyalty. See how these companies are doing it right.
How do you handle negative feedback on social? From finding it to following up with customers, we’ve got you covered. Infographic included.
Social listening lets you peek inside the mind of the consumer. See what this means for the automotive industry.