Customer experience will become a cornerstone of your business strategy within 2 years. Consumers are willing to pay more for a product if it offers better CX. Learn how to get ahead of your competition and implement a customer behaviour analysis.

Almost 50 percent of social media users expect a response from brands within an hour. Don’t let poor social media customer service negatively affect your business.

Sentiment analysis tools detect positive, negative & neutral sentiment in customer opinions, giving you the information you need to improve your user experience.

One of the the things I get asked about the most is building relationships with customers. Since we aim to run Brand24 with transparency, I thought I’d share our internal guidelines for customer service. I’m sharing them in the same … Continued

Customer engagement strategies are about good customer SERVICE for building loyal relationships. Your customers’ needs must come BEFORE sales. Here’s how & why.

Here’s why and how to monitor social mentions. Sales opportunities, customer service, customer insights are just a couple of applications for monitoring social mentions.

What’s the difference between good customer service and… just being serviced? Customer satisfaction and loyalty. See how these companies are doing it right.