A negative review is a blessing in disguise. Perfect opinion is bad for your business. If you want to benefit from a negative review you have to act swiftly and respond within minutes. Learn how to turn the tables around in this post.

There are plenty of new social media networks, techniques and tools to expand your customers’ database. In this post, we collected 7 ways to discover new clients.

Customer loyalty retention is a major factor that determines the success of a business. Shane Barker shares 5 proven ways to help you earn loyalty from your customers!

Customer experience will become a cornerstone of your business strategy within 2 years. Consumers are willing to pay more for a product if it offers better CX. Learn how to get ahead of your competition and implement a customer behaviour analysis.

Almost 50 percent of social media users expect a response from brands within an hour. Don’t let poor social media customer service negatively affect your business.

Sentiment analysis tools detect positive, negative & neutral sentiment in customer opinions, giving you the information you need to improve your user experience.

One of the the things I get asked about the most is building relationships with customers. Since we aim to run Brand24 with transparency, I thought I’d share our internal guidelines for customer service. I’m sharing them in the same … Continued