Blog / Chia

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Chia

Content Manager

Chia studied at the University of Michigan. She’s an excellent translator between English and Chinese, but also between experienced and beginning marketers. She created a series of videos for the Brand24 YouTube channel you may recall #ChiaExplains. That’s her job obviously. She was also the writer and host of the #SocialRecap series. Everything in English, although she does speak four languages!

All articles by Chia

PR & Crisis Management
Mar 20, 2024

8 real life examples of good customer service in retail, from companies large and small

Our 8 favorite examples of good customer service in retail - see how these companies are increasing customer loyalty and decreasing churn with great service!

Chia Lee
Platform Guides
Feb 27, 2024

How to Create a Hashtag That Will Trend?

A hashtag can be a powerful business marketing tool, but first you need to create one. Here's how to create a hashtag for your campaign in 11 easy steps!

Chia Lee

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Popular articles by Chia

Media Monitoring
Jul 5, 2024

8 Social Media Keywords You Should Track with Social Media Monitoring (that are NOT your brand name)

Chia Lee
Platform Guides
Mar 21, 2024

#SocialRecap 16: How Alex Jones Inspired a Viral Twitter Block List, New Facebook Live Updates and MORE Social Media News!

Chia Lee
Platform Guides
Mar 20, 2024

#SocialRecap 15: Tech takes over & records get smashed in this week’s top 7 social media news updates

Chia Lee

Top Reads

Brand Reputation Management: Expert Guide + Original Research [2026]

Brand Monitoring: Tools & Guide for 2026

X (Twitter) Analytics Tools: The 12 Best to Try in 2026

How to See How Many Times a Hashtag Was Used on X (Twitter)

Brand Awareness Strategy [The Ultimate Guide for 2026]

The Best AI Hashtag Tracker & Other Hashtag Tracking Tools [2026]

Social Media Reach: How to Measure & Improve It in 2026?

Sentiment Analysis: What is it & Why do You Need it in 2026?

Share of Voice: Definition, Calculation, Tools [2026 Guide]

Social Media Analysis: Complete Guide for 2026

Start Social Listening!

Get the Brand24 trial and start social listening like a PRO.