Jan 2, 2024
9 Key Brand Awareness Metrics You Need to Measure
Measuring the effects of a brand awareness campaign is not an easy task. But this short guide will help you rock it!
Brand Image
Brand image is more than a logo that helps to identify your brand. It plays a crucial role in defining which companies can succeed or not. If you want to build a solid business plan you have to know how customers feel about your brand. Check out the blog posts to start identifying what people are thinking about you.
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Jun 22, 2023
Increase Customer Engagement Online
Social media is becoming an even more important element in marketing communication and interaction between brands and consumers nowadays. However, they are substantially different from the other, traditional media and require a distinct approach to the customer. Social media users are also evolving and getting more demanding in the age of massive information. Their ability to speak their mind at any time and any place in the Web creates a great opportunity for enterprises to interact with them and gain their engagement – crucial element in improving their brand image.
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Jun 9, 2023
A Bit Too Polite: 13 Good Practices for Building Customer Relationships
One of the the things I get asked about the most is building relationships with customers. Since we aim to run Brand24 with transparency, I thought I’d share our internal guidelines for customer service. I’m sharing them in the same form as I would with our team. Usually I’d send it in an email to […]
May 19, 2023
8 ways to get customer feedback online
It’s so important to listen to your customers.... Negative feedback is just as important as positive feedback...
Apr 28, 2023
How to effectively communicate with your clients – 10 proven tips
Building relations with a client requires a lot of work and engagement. Not everyone is a born seller, but there are a few simple rules which can help you during sales negotiations.
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Mar 20, 2024
8 real life examples of good customer service in retail, from companies large and small
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Share of Voice: Definition, Calculation, Tools [2026 Guide]
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A Complete Guide to AI Social Media Analysis [2025]
How to See How Many Times a Hashtag Was Used on X (Twitter)
Start Social Listening!
Get the Brand24 trial and start social listening like a PRO.