How to Perform an AI Customer Experience Analysis
Customer experience will become a cornerstone of your business strategy within 2 years. Consumers are willing to pay more for a product if it offers better CX.
Category: Brand Image
Brand image is more than a logo that helps to identify your brand. It plays a crucial role in defining which companies can succeed or not. If you want to build a solid business plan you have to know how customers feel about your brand. Check out the blog posts to start identifying what people are thinking about you.
Why Your Brand Is Lost Without Social Media Customer Service
Almost 50 percent of social media users expect a response from brands within an hour. Don't let poor social media customer service negatively affect your business.
A Bit Too Polite: 13 Good Practices for Building Customer Relationships
One of the the things I get asked about the most is building relationships with customers. Since we aim to run Brand24 with transparency, I thought I’d share our internal guidelines for customer service. I’m sharing them in the same form as I would with our team. Usually I’d send it in an email to […]
How CEO Reputation Management Shapes Your Business: Top 5 Insights
Own your CEO reputation management and see how it benefits the business you run. Also, there's a piece of advice on how to hone your reputation.
Customer Engagement Strategies 3: Provide Customer SERVICE, Not Sales
Customer engagement strategies are about good customer SERVICE for building loyal relationships. Your customers’ needs must come BEFORE sales. Here’s how & why.
