5 Ways Knowledge Base Software Improves Customer Engagement
Good business keeps customers engaged. And there's a number of ways to make it happen. Today, we discuss increasing customer engagement using knowledge base software.
Category: Brand Image
Brand image is more than a logo that helps to identify your brand. It plays a crucial role in defining which companies can succeed or not. If you want to build a solid business plan you have to know how customers feel about your brand. Check out the blog posts to start identifying what people are thinking about you.
5 Reasons to Embrace Brand Reputation Management and How to Begin
Another one from our Social Listening 101 series. This time, we discuss how social listening can be used to monitor and control your brand image.
Customer Engagement Strategies 3: Provide Customer SERVICE, Not Sales
Customer engagement strategies are about good customer SERVICE for building loyal relationships. Your customers’ needs must come BEFORE sales. Here’s how & why.
Reviews & Comments Pt. 1 – The Benefits of Online Reviews for Your Business
Welcome to the first part of Reviews & Comments trilogy. Today we take a look at the importance of reviews in general, as online reviews are often pushed to the background.
PODCAST: “Brand Management in Social Media” with Katyan Roach
In another episode of BrandTalks podcast, Katyan Roach, a Social Media Manager and Coach, discusses brand management in social media.