6 Twitter Metrics to Follow to Boost Your Online Presence

Marta
December 4, 2018 ・ 10 min read

Twitter is a robust social media platform which can do wonders to your online presence. To make use from everything the platform has to offer, you need to take a closer look at Twitter analytics. Which metrics should you follow to get the insights you need?

Many brands use Twitter successfully to promote their businesses and raise brand awareness. Twitter has many pros, including reaching your audience directly, and showing the human side of your company. 

The success on Twitter, be it the number of tweet impressions, followers growth, increased brand awareness, and engagement rate, doesn’t happen overnight. 

To run a successful Twitter marketing campaign you need to follow the right metrics closely.

But how do you differentiate the valuable metrics from vanity one? After all, you could be tracking KPIs that aren’t representative of your Twitter performance. In that case, you won’t be able to correctly assess your social media presence and adjust your Twitter marketing strategy.

In this blog post, I’ll do my best to show you the Twitter metrics you should follow to boost your online presence, find new leads, and increase sales.

Ready? Let’s dive in!

Here’s what’s going on today:

  • A short guide to Twitter metrics
  • Twitter metrics to track
  • Why should you track Twitter metrics?
  • Twitter metrics that matter
  • A short guide to Twitter metrics

    One of the main challenges when it comes to social media metrics assessment is lack of context. Without it, you don’t know whether you’re making a satisfactory progress.

    Follow your Twitter metrics, for example, estimated social media reach, sentiment, Twitter engagement , or link clicks for a couple of days or weeks (the timeframe depends on your social media activity – the more you tweet, the more data you have to assess your Twitter performance).

    Your results should form a metrics baseline – from now on the intention should be to increase your KPIs, and, ultimately, boost your Twitter presence.

    Twitter metrics to track

    Which Twitter metrics are valuable and will help you with your Twitter campaigns.

    But before we delve into the nitty gritty of Twitter analytics dashboard, let’s see how to set it up. To gather all the relevant numbers and discover the insights, I recommend using a social listening tool, for example, Brand24.

    Set up Twitter analytics! 14-day trial is entirely free (you don’t even have to enter your credit card number).

    To start Twitter monitoring and analyze the data, in the project creation wizard enter the keyword you’d like to track. Brand24 collects mentions in real-time.

    Track Twitter metrics! Start your free trial (no credit card required)!

    Create a separate project for the hashtags you’d like to analyse in-depth. It can be your branded hashtag you add to every tweet or a campaign specific hashtags, that help you measure the results of your Twitter marketing campaign.

    So, which Twitter metrics should you track?

    1. The volume of mentions and social media reach on Twitter

    The volume of mentions shows you how many times your keyword was mentioned within the predefined time range. It sounds complicated, but in reality, it’s a neat graph where you can easily spot any fluctuations and seasonal changes.

    In Brand24, the volume of mentions correlates with another Twitter metric called social media reach.

    a graph showing Twitter metrics: social media reach and social media engagement

    Track Twitter performance

    A social media reach is an estimated number of Twitter users who might have stumbled upon a tweet containing your keyword. In other words, the graph will show you how many people could have come into contact with your content.

    The volume of mentions and social media reach will tell you whether your content is spreading to the right people.

    A high volume of mentions and high social media reach is an indicator that your Twitter message is resonating well with your target audience.

    2. Twitter sentiment

    To get the whole picture and perform an all-encompassing Twitter account analysis you need to take a look at the sentiment as well.

    Twitter sentiment analysis will assess your mentions and categorise them to positive, negative, or neutral.

    This is an example of a positive tweet:

    an example of a Twitter metric: positive sentiment

    This is an example of a negative tweet:

    an example of a Twitter metric: negative sentiment

    The ideal situation is high social media reach and prevailing positive sentiment. That way you know that your content is well-received by your followers and your product or service evokes positive emotions on Twitter.

    Don’t worry if you received some negative comments; they can be a blessing in disguise. Negative comments, if resolved on time, can actually boost your Twitter presence. People tend to trust more brands that have some negative comments on their social media channels. I explored the topic more in depth in this blog post: Positive Sides of Negative Reviews. 

    Here’s a quick recap: if you want a negative tweet to work to your benefit, you need to react in time.

    Track Twitter sentiment! Start your free trial!

    A helpful hand is your project in Brand24, because the tool collects mentions in real-time. And thanks to various forms of notifications, you can react right away.

    In the Mentions tab, you’ll see every tweet containing your predefined keyword – even if the users hadn’t used the @mention. While tracking metrics like the volume of mentions, you can make sure that you protect your brand reputation as well.

    3. Twitter engagement

    When it comes to Twitter analytics, engagement is the holy grail of social media metrics. That’s the whole point of being active on social media: to build meaningful relationships with your audience.

    The more retweets, likes, and comments your posts receive the higher the awareness of your brand. Of course, you can pay to have your content shown to more Twitter users, but organic engagement is priceless.

    Engagement has an impact on your position on Twitter. Because of the volume of posts, Twitter users produce every day, Twitter, and in that matter, other social media channels had to introduce an algorithm.

    The algorithm ranks the tweets, so some of them will appear higher in users’ news feed. There’re many factors when it comes to Twitter algorithm, but one of the most important ones is the Twitter engagement rate. The higher the engagement, the more followers will see your tweet.

    How do you measure Twitter engagement? With a little help from Brand24, of course!

    Take a look at the Summary tab.

    You will find the total number of Twitter interactions on the left side of the screen.

    Print screen from Brand24 analytics showing Twitter metrics to track: social media interactions

    Monitor Twitter metrics

    4. Twitter category of engagement

    Engagement is quite a broad topic, and for a better understanding of your Twitter analytics, you need to know what type of engagement your tweets are generating.

    There are three types of reactions that count as a Twitter engagement:

    • social media comments;
    • social media likes;
    • social media shares.

    print screen of Brand24 a social media listening tool showing a Twitter metric: type of engagement

    Track Twitter metrics

    A comment or a retweet requires much more commitment than a thumbs-up, that’s why they count more when it comes to the Twitter algorithm.

    A retweet shows that your customers value your content – they are not afraid to vouch for it with their social media authority. You can turn those followers into loyal customers, and later on, to brand ambassadors.

    5. Hashtag performance

    What would Twitter be without hashtags? I bet it’s hard to imagine this social media platform without the pound sign.

    Hashtags are your ally when it comes to monitoring the performance of your Twitter campaigns. That’s why it’s important to set up a separate project with hashtag as keyword.

    Track twitter metrics that matter! Start your free trial!

    You’ll find all the interesting Twitter analytics in the Analysis tab. You will see metrics like:

    • estimated social media reach;
    • social media interactions;
    • the total number of positive and negative mentions.

    But that’s only the beginning!

    Based on the hashtag performance you can identify the influencers in your niche to work with and even generate a list of trending hashtags you could implement into your Twitter strategy.

    6. Audience

    I admit that’s one of the metrics that are not available via Brand24. But that doesn’t mean you need to pay for an extra Twitter analytics tool.

    Twitter offers some robust Twitter analysis regarding your followers’ growth, audience, top mentions, and top followers.

    What I find particularly useful is the demographic composition and analysis. The Twitter metric include:

    • interests;
    • occupation;
    • consumer buying styles;
    • wireless carrier;
    • gender;
    • household income categories;
    • net worth;
    • marital status;
    • the highest level of education completed

    If you based your clients’ persona on the data gathered by Twitter analytics, you will be able to tailor the message directly to their needs.

    That will result in increased engagement, higher position of your post on the Twitter feed, and boost in your online presence. Your online campaigns will have higher ROI and your brand awareness will increase.

    Why should you track Twitter metrics?

    Tracking social media metrics, including the metrics you find on Twitter, is one of the greatest struggles every social media manager faces. There are three main challenges when it comes to measuring your performance across different social media platforms:

    1. Choosing the right social media metrics. The key to successful tracking of your social media metrics is keeping an eye on the right ones. There are plenty of Twitter metrics you could follow, but they won’t necessarily tell you whether your marketing strategy is sound or not.
    2. Not setting benchmarks in the beginning. All the data you gather will be useless if you don’t have a context. Your numbers might be growing, but you need to know whether they’re in line with the overall progress of your industry.
    3. Choosing the wrong tool to measure your Twitter metrics. The tool should be reliable and easy to use. After all, you probably have enough on your plate, and your Twitter analytics tools shouldn’t be another burden. That’s why I recommend Brand24, an all-around social media listening and analytics tool.

    Follow Twitter metrics to boost your online presence! Set up a 14-day trial, no credit card required! 

    Learning from your Twitter data analysis will help you make better decisions regarding the future of your Twitter presence and marketing campaigns. The more you know, the better strategy you can develop which will help you achieve your Twitter marketing goals.

    To improve the visibility of your Tweets

    Twitter metrics will also help you use the Twitter algorithm to your favour.

    Twitter introduced an algorithm because there was so much content it was impossible for users to interact with all of it. Social media channel had to choose the most engaging content and show it first.

    Some Twitter metrics could have a positive or negative impact on your Twitter presence. For example, a high engagement rate will likely boost your Twitter presence. It’s a sign for the Twitter AI algorithm that Twitter users like your posts and want to see more of them. The more impressions your content generates, the bigger the chance that it will appear in your audience feed.

    Tracking Twitter metrics on a regular basis will help you determine any spikes or decreases in the engagement metrics of your tweets. Changes like that mean you are either nailing your Twitter marketing strategy or need to alter it, so it meets the needs of your followers. Checking your tweet activity dashboard should be your bread and butter.

    To optimize your Twitter marketing campaign

    Optimization, optimization, optimization!

    Social media are constantly changing, and so should you. Your audience expects to see various content on your account — videos, regular tweets, contests, and so on.

    Tracking Twitter metrics should give you a general understanding of what works and what doesn’t for your audience. You can keep an eye on the most important KPIs and react in time to any negative changes. For example, if you see a decline in the number of impressions or video views, you might want to tweak your content a bit.

    Spotting downward trends in the early stages are your greatest weapon against any changes in the Twitter algorithm. 

    To set up Twitter benchmarks

    Following closely Twitter metrics will help you set up your benchmarks. Knowing how your tweets perform on average will help you spot any deviations right away.

    Benchmarks are incredibly helpful when it comes to the assessment of your Twitter presence.

    You’ll see right away how your audience reacts to your recent activities. Being able to based your decision on Twitter metrics will help you improve your Twitter activities.

    Moreover, setting benchmarks will help you compare you Twitter account performance to your competitors. Tracking engagement metrics and other KPIs will help you assess whether your strategy is working.

    Twitter metrics that matter

    There are many Twitter metrics, and you can get lost in all the different Twitter measurements. It’s hard to establish which metric is worth tracking, especially if you’re just beginning your journey with Twitter marketing.

    It’s tempting to look at the metrics that grow on a regular basis, for example, followers’ growth. But social media is not only about growing your number of followers. To assess the results of your campaigns, and regularly publish content your audience wants to interact with, it’s important to track the right numbers.

    Twitter metrics that matter reflect on your ability to build an engaged community around your Twitter persona. At the end of the day, that’s what social media is all about – sending the right message, to the right people, at the right time.

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