One of the the things I get asked about the most is building relationships with customers. Since we aim to run Brand24 with transparency, I thought I’d share our internal guidelines for customer service. I’m sharing them in the same form as I would with our team. Usually I’d send it in an email to […]
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Own your CEO reputation management and see how it benefits the business you run. Also, there's a piece of advice on how to hone your reputation.
Customer engagement strategies are about good customer SERVICE for building loyal relationships. Your customers’ needs must come BEFORE sales. Here’s how & why.
Another one from our Social Listening 101 series. This time, we discuss how social listening can be used to monitor and control your brand image.