Why Your Brand Is Lost Without Social Media Customer Service
Almost 50 percent of social media users expect a response from brands within an hour. Don't let poor social media customer service negatively affect your business.
Category: Brand Image
Brand image is more than a logo that helps to identify your brand. It plays a crucial role in defining which companies can succeed or not. If you want to build a solid business plan you have to know how customers feel about your brand. Check out the blog posts to start identifying what people are thinking about you.
Should Schools Monitor Students in Social Media?
Should schools monitor students in social media? Key concerns behind both sides of the debate - plus, how some schools have already begun.
Positive Sides of Negative Reviews
A negative review is a blessing in disguise. To benefit from a negative review you have to act swiftly and respond within minutes.
How to create customer personas that will improve your marketing and sales communication
Content creation or marketing a product or service without customer personas can be hit or miss. Learn how to create customer personas that will help communicate with your target audience more effectively.
![How to Respond to Negative Feedback on Social: 6-step Action Plan [Infographic]](https://brand24.com/blog/app/uploads/2017/06/75839997_ml.jpg)
How to Respond to Negative Feedback on Social: 6-step Action Plan [Infographic]
How do you handle negative feedback on social? From finding it to following up with customers, we've got you covered. Infographic included.