3 Times Brands Turned Bad Customer Experience in Viral Social Success and 1 Brand That Didn’t
Here are some examples of epic customer service that not only satisfied customer expectations but also went viral.
Category: Trend Analysis
Trend analysis helps you predict the direction your business should go. It helps you better understand your customers and their needs or indicates what is worth improving. Check out blog posts and learn how to turn analysis data into actionable insights.
2 Million Mentions Analyzed: How We Created the Top 100 Influencers Report
A couple of weeks ago we released the data-based Top 100 Marketing Influencers report. Today, we talk about this experience, challenges and more!
2 Million Mentions Analyzed: The Top 100 Marketing Influencers Report is Here!
The Top 100 Marketing Influencers report is out! We analyzed 2 million mentions and 4 million interactions to find out who drives the biggest online engagement.
10 Hilarious Reactions to AWS S3 Breaking the Internet
We used our social listening tool to collect some hilarious comments and reactions to the recent AWS S3 outage. Enjoy the reading!
Valentine’s Day in Social Media: Analysis of the Buzz
Roses are red, violets are blue, no amount of mentions from Brand24 will escape you. See what people talk online about Valentine's Day!