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PR & Crisis Management

Protect and promote your brand's reputation. Practical guides on PR monitoring, crisis communication, reputation management, PR campaign measurement and online review management - for PR and comms professionals.

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PR & Crisis Management
Mar 20, 2024

8 real life examples of good customer service in retail, from companies large and small

Our 8 favorite examples of good customer service in retail - see how these companies are increasing customer loyalty and decreasing churn with great service!

Chia Lee
PR & Crisis Management
Feb 8, 2023

CASE STUDY: How a Restaurant Used Social Media Monitoring to Listen to Customer Requests

Social media monitoring works well for all sorts of business. That includes restaurants. Here's a great example of listening to customer requests.

Tom Zietek

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PR & Crisis Management
Jun 14, 2022

CASE STUDY: How Satoria Group Monitors Their Hotels in Social Media

Satoria Group uses social media monitoring to manage their online reputation and acquire customer leads. Learn more inside!

Tom Zietek
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